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- Tasks: Lead the membership journey and drive sales for our luxury golf and spa resort.
- Company: Join Rockliffe Hall, a five-star resort blending heritage and luxury.
- Benefits: Enjoy competitive pay, pension scheme, private medical insurance, and discounts across the resort.
- Other info: Be part of a dynamic team in a prestigious environment with excellent career development opportunities.
- Why this job: Shape exceptional member experiences in a stunning countryside setting during an exciting growth phase.
- Qualifications: Strong sales skills and a passion for hospitality are essential.
The predicted salary is between 35000 - 45000 £ per year.
As Resort Membership Manager, you will lead the full membership journey across our prestigious golf and spa facilities, shaping an exceptional experience for every member of our resort. You will drive membership sales with confidence and precision, ensuring revenue targets are met while maintaining the highest standards of accuracy in forecasting, administration, and financial processes.
With a focus on growth, you will elevate our Corporate Membership offering, representing the resort at key networking opportunities and positioning our newly refurbished destination as the premier choice for luxury wellness and leisure.
Key Responsibilities of the Resort Membership Manager:
- Host key member occasions including welcome events, corporate gatherings, and networking activities that strengthen community and loyalty.
- Lead the growth of corporate memberships through strategic networking, targeted campaigns, and strong relationships with local and national partners.
- Work closely with marketing to ensure all membership communications, digital content, and promotional materials are accurate, polished, and aligned with the resort’s brand.
- Oversee membership administration including fee communication, waiting lists, reporting, and coordination with finance to support smooth processes.
- Support and guide colleagues involved in the membership journey, promoting a culture of excellence and ensuring consistent service standards.
- Uphold the highest levels of confidentiality, data protection, and health and safety, ensuring all practices reflect the expectations of a luxury environment.
Set within a 375-acre estate on the banks of the River Tees, Rockliffe Hall is a five-star resort that blends heritage, luxury and natural beauty. Located in the quiet village of Hurworth, in the heart of the Tees Valley and close to the borders of County Durham and North Yorkshire, it offers a peaceful countryside setting with exceptional facilities.
Guests can enjoy an award-winning spa, play on the longest golf course in the UK and experience both elevated and relaxed dining offerings, all within a restored eighteenth century estate designed for both relaxation and indulgence.
To lead resort memberships across Golf & Spa, within a premium hospitality environment during an exciting period of transformation and growth.
Benefits:
- Pension Scheme (Aegon)
- Hospitality Rewards Scheme
- Life Assurance (Legal & General)
- Private Medical Insurance (WPA)
- Selected Discounts Across the Resort
- Enhanced Annual Leave for Long Service
- Annual Leave – 20 Days plus Bank Holidays
- Employee Assistance Programme (Hospitality Action)
- Uniform Laundry Service
Resorts Memberships Manager in Darlington employer: Rockliffe Hall Hotel, Golf & Spa Resort
Contact Detail:
Rockliffe Hall Hotel, Golf & Spa Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resorts Memberships Manager in Darlington
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the hospitality sector. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Show your passion for the role! When you get the chance to chat with potential employers, let your enthusiasm for luxury wellness and leisure shine through. It’s all about making a memorable impression!
✨Tip Number 3
Be prepared to discuss your strategies for driving membership sales. Think about how you can elevate corporate memberships and be ready to share your ideas during interviews or networking chats.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Resorts Memberships Manager in Darlington
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about leading the membership journey and creating exceptional experiences for our guests.
Tailor Your CV: Make sure your CV is tailored to the Resorts Memberships Manager position. Highlight your relevant experience in sales, networking, and hospitality. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of your qualifications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Rockliffe Hall.
How to prepare for a job interview at Rockliffe Hall Hotel, Golf & Spa Resort
✨Know Your Membership Journey
Familiarise yourself with the entire membership journey at the resort. Understand how each stage contributes to member satisfaction and retention. This will help you articulate your vision for enhancing the experience during the interview.
✨Showcase Your Networking Skills
Prepare examples of how you've successfully built relationships in previous roles. Highlight any strategic partnerships you've developed that led to increased sales or member engagement, as this is crucial for driving corporate memberships.
✨Align with the Resort's Brand
Research Rockliffe Hall’s brand values and recent initiatives. Be ready to discuss how you can contribute to their marketing efforts and ensure all communications reflect the luxury and excellence they stand for.
✨Demonstrate Financial Acumen
Brush up on your financial forecasting and administration skills. Be prepared to discuss how you would manage membership fees and reporting processes, ensuring accuracy and efficiency in line with the resort's standards.