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For Companies At a Glance
- Tasks: Engage with customers, provide banking information, and perform financial transactions.
- Company: Rockland Trust is a top-rated bank dedicated to community support and employee development.
- Benefits: Enjoy competitive pay, health insurance, tuition assistance, and a great work-life balance.
- Why this job: Join a supportive team where your contributions matter and make a real impact in the community.
- Qualifications: High school diploma required; customer service experience preferred but not essential.
- Other info: Flexible hours and opportunities for growth in a respected workplace.
The predicted salary is between 22000 - 33000 ÂŁ per year.
Teller Trainee Plymouth Court Street Branch
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Teller Trainee Plymouth Court Street Branch
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Job Description
As a Teller Trainee at Rockland Trust, you are at the heart of our branches and the frontline of customer service, proactively exploring customer needs and offering personalized advice that serves to develop and maintain relationships. Each day, you create a memorable experience for customers whilst contributing to the fulfillment of branch and company goals in a meaningful way.
Job Description
As a Teller Trainee at Rockland Trust, you are at the heart of our branches and the frontline of customer service, proactively exploring customer needs and offering personalized advice that serves to develop and maintain relationships. Each day, you create a memorable experience for customers whilst contributing to the fulfillment of branch and company goals in a meaningful way.
With a positive, can-do attitude and a genuine desire to work with customers in a caring and empathetic way, you are responsible for providing efficient, effective, and courteous customer service while performing a variety of transactions. You are the friendly face of Rockland Trust, promoting our mission and helping customers navigate the world of banking.
What You’ll Experience
- Meaningful relationships: We believe that Each Relationship Matters, and are fully committed to creating a respectful and inclusive environment where everyone is given the chance to succeed.
- Commitment to community: We believe supporting our communities is essential, and are committed to helping those in need.
- Recognition & reward: We believe all colleagues should be recognized for their contributions.
- Training & development: We believe all colleagues are critical to our future, and we will invest in their success by providing educational experiences and resources to manage and navigate their careers.
- Comprehensive benefits: Our goal is to offer our colleagues a generous benefits package, and an environment that supports a healthy work-life balance. Our benefits include: competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, Vision and Pet Insurance, 401K retirement plan, Long Term Disability & Life Insurance, Child Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning wellness program and much more.
Who We Are
At Rockland Trust, we believe that being a great place to bank starts with being a great place to work. When our colleagues are valued and cared for, they’re empowered to make a difference for our customers and communities.
As one of The Boston Globe’s “Top Places to Work” for the past fourteen years, we know that finding the right people is just the beginning. Through competitive benefits, enriching development opportunities, and a respectful and collaborative culture, we’ve built a workplace that enhances our colleagues’ lifestyle and inspires them to reach their full potential.
For over 116 years, we have been dedicated to strengthening the neighborhoods we live in and serve. Rockland Trust offers a wide range of banking, investment, and insurance services to help individuals and businesses work toward their financial goals with more than 120 branches located throughout Massachusetts, as well as commercial banking, investment management offices, and residential lending centers across Massachusetts and Rhode Island.
What You’ll Do
- Make the first impression to our customers as they enter the branch, warmly greeting them and guiding them to the colleague who can best support their needs.
- Engage in constant customer support, exhibiting efficient, effective, and courteous customer service in person and via telephone.
- Serve customers by supplying them with information on the Rockland Trust banking products best suited to their individual needs.
- Ensure that customers feel cared for as you perform duties that require a high level of accuracy, such as processing deposits, withdrawals, payments, cash checking, and other financial transactions.
- Make decisions alongside immediate supervisor, which may become more extensive as position gains in knowledge and experience.
- Work closely with our training team and your branch team to learn about these responsibilities, and to complete Rockland Trust’s Teller Training.
- Perform any other duties as assigned by management.
Required Qualifications
- High school diploma or equivalent.
- Strong verbal and written communication skills.
- Comfortable using technology, including computers, to facilitate the achievement of business goals.
- Sales and service-oriented personality.
- Ability to maintain a professional appearance.
- Positive approach to interactions with customers and team members.
- Ability to work within normal office requirements, with long periods of standing and continuous customer support.
- Ability to lift and carry up to 50 pounds.
- Willingness and ability to work within a flexible work week, which may include weekends, as customer needs dictate.
- Ability to successfully complete our training program.
Preferred Skills/Experience
- Candidates should have 1-2 years prior teller experience or cash handling/customer service skills.
Rockland Trust is the Bank Where Each Relationship Matters. In pursuit of that promise, we foster a respectful and inclusive work environment where everyone is given the chance and resources to succeed.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law. Additionally, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Now that you’ve heard a little bit about us, we’d love to hear more about you. Submit your application and come help us strengthen our communities- one relationship a time.
Responsibilities
QUALIFICATIONS
Seniority level
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Seniority level
Internship
Employment type
-
Employment type
Full-time
Job function
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Job function
Finance and Sales
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Industries
Banking
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Teller Trainee Plymouth Court Street Branch employer: Rockland Trust
Contact Detail:
Rockland Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Teller Trainee Plymouth Court Street Branch
✨Tip Number 1
Familiarise yourself with Rockland Trust's values and mission. Understanding their commitment to community and customer relationships will help you align your responses during interviews, showcasing that you share their vision.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's volunteering or part-time work, demonstrating your ability to engage positively with customers will make you stand out as a candidate who can create memorable experiences.
✨Tip Number 3
Network with current or former employees of Rockland Trust. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews or understanding what the role truly entails.
✨Tip Number 4
Be ready to discuss your adaptability and willingness to learn. As a Teller Trainee, you'll need to demonstrate that you're open to training and can handle various tasks efficiently, so prepare examples that highlight these qualities.
We think you need these skills to ace Teller Trainee Plymouth Court Street Branch
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Teller Trainee position. Understand the key responsibilities and required qualifications so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service or cash handling experience. Even if you haven't worked as a teller before, showcase transferable skills that demonstrate your ability to provide excellent customer service.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of Rockland Trust that resonate with you, such as their commitment to community and employee development.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Rockland Trust
✨Show Your Customer Service Skills
As a Teller Trainee, you'll be the first point of contact for customers. Make sure to highlight your previous customer service experiences and how you handled various situations. Be prepared to share examples of how you've gone above and beyond to assist customers.
✨Demonstrate Your Team Spirit
Rockland Trust values collaboration and teamwork. During the interview, express your willingness to work closely with colleagues and your ability to contribute positively to a team environment. Share instances where you've successfully worked as part of a team.
✨Research the Company Culture
Understanding Rockland Trust's commitment to community and relationships is crucial. Familiarise yourself with their mission and values, and be ready to discuss how your personal values align with theirs. This shows genuine interest and helps you stand out.
✨Prepare for Common Interview Questions
Anticipate questions related to your experience with cash handling, technology use, and your approach to customer interactions. Practising your responses can help you feel more confident and articulate during the interview.
