Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, process transactions, and identify financial needs daily.
- Company: Rockland Trust is a top-rated bank dedicated to community support and employee growth.
- Benefits: Enjoy competitive pay, health insurance, tuition assistance, and a great work-life balance.
- Why this job: Join a supportive team that values relationships and offers meaningful career development.
- Qualifications: Bachelor's degree or 2-4 years in sales/service; strong communication and organisational skills required.
- Other info: Flexible hours, including weekends, and opportunities for community involvement.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Relationship Banker I Plymouth Branch role at Rockland Trust
5 days ago Be among the first 25 applicants
Join to apply for the Relationship Banker I Plymouth Branch role at Rockland Trust
Get AI-powered advice on this job and more exclusive features.
Job Description
As a Relationship Banker at Rockland Trust, you are tasked with building and fostering strong relationships that serve to deliver an energetic banking experience for both customers and colleagues. Each day, you will use your unique skills to expand relationships with our client base by identifying financial needs, efficiently processing transactions, and offering appropriate products or services.
Job Description
As a Relationship Banker at Rockland Trust, you are tasked with building and fostering strong relationships that serve to deliver an energetic banking experience for both customers and colleagues. Each day, you will use your unique skills to expand relationships with our client base by identifying financial needs, efficiently processing transactions, and offering appropriate products or services.
With a genuine desire to engage customers and an outgoing, team-oriented sales personality, you deliver a positive, energetic experience through active lobby management and customer conversations. You are the trusted advisor of our customers and a champion for Rockland Trust, developing strong relationships that foster trust.
What You’ll Experience
- Meaningful relationships: We believe that Each Relationship Matters, and are fully committed to creating a respectful and inclusive environment where everyone is given the chance to succeed.
- Commitment to community: We believe supporting our communities is essential, and are committed to helping those in need.
- Recognition & reward: We believe all colleagues should be recognized for their contributions.
- Training & development: We believe all colleagues are critical to our future, and we will invest in their success by providing educational experiences and resources to manage and navigate their careers.
- Comprehensive benefits: Our goal is to offer our colleagues a generous benefits package, and an environment that supports a healthy work-life balance. Our benefits include: competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, Vision and Pet Insurance, 401K retirement plan, Long Term Disability & Life Insurance, Child Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning wellness program and much more.
Who We Are
At Rockland Trust, we believe that being a great place to bank starts with being a great place to work. When our colleagues are valued and cared for, they’re empowered to make a difference for our customers and communities.
As one of The Boston Globe’s “Top Places to Work” for the past fourteen years, we know that finding the right people is just the beginning. Through competitive benefits, enriching development opportunities, and a respectful and collaborative culture, we’ve built a workplace that enhances our colleagues’ lifestyle and inspires them to reach their full potential.
For over 116 years, we have been dedicated to strengthening the neighborhoods we live in and serve. Rockland Trust offers a wide range of banking, investment, and insurance services to help individuals and businesses work toward their financial goals with more than 120 branches located throughout Massachusetts, as well as commercial banking, investment management offices, and residential lending centers across Massachusetts and Rhode Island.
What You’ll Do
- Engage in consultative conversations with valued customers to build rapport and expand relationships, ensuring that they trust you to find the solutions to their financial needs.
- Work both independently and as part of a team to maximize customer engagement and sales opportunities, and to find solutions to the financial needs of customers.
- Accurately and professionally process all traditional customer transactions within established guidelines and authority including check cashing, withdrawals, and deposits for both consumer and business customers.
- Answer routine and more complex questions on customer accounts, products, services, policies and procedures; troubleshoot customer issues and provide follow through to ensure resolution.
- Create innovative customer touch points through daily digital outreach and deliver a cohesive customer experience across all customer platforms, both traditional and digital.
- Generate sales excitement around target events by acting as a role model, coach, and mentor to branch staff.
- Proactively cross-sell bank deposit and loan products and services to existing and new customers by utilizing a needs-based consultative approach.
- Leverage technology and both internal and external digital channels to service customers and expand customer relationships.
- Use knowledge of laws and regulations to accept loan applications, including Home Equity.
- Establish and maintain effective working relationships, with both customers and colleagues.
- Utilize the Salesforce platform for customer interactions, conversations, and follow-up.
- Collaborate with Branch Manager to develop and maintain a culture of strong lobby management and customer outreach efforts, aiming to enhance the customer experience both inside and outside of the branch.
- Understand and adhere to operational, regulatory and security policies and procedures while balancing customer relationships and risk of loss to the Bank
- Assume responsibility for additional duties and responsibilities as required.
Required Qualifications
- Bachelor’s degree and/or 2-4 years of successful experience in a sales and service environment such as retail, hospitality, or financial services.
- Must be or become a Notary Public and NMLS certified.
- Outstanding verbal, written, and interpersonal communication skills.
- Proficient in Microsoft Word and Excel with ability to operate a wide variety of equipment and mobile devices.
- Excellent organizational skills, with attention to detail and accuracy.
- Strong sales orientation with ability to balance multiple priorities and ability to adapt approach to different situations as needed.
- Ability to work intuitively and find creative solutions should any problems arise.
- Ability to work within normal office requirements, with long periods of standing inside and outside of a branch environment and continuous customer contact.
- Ability to lift and carry up to 50 pounds.
- Willingness and ability to work within a flexible work week, which may include weekends, as customer needs dictate.
- Ability to successfully complete our training program.
Rockland Trust is the Bank Where Each Relationship Matters. In pursuit of that promise, we foster a respectful and inclusive work environment where everyone is given the chance and resources to succeed.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law. Additionally, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Now that you’ve heard a little bit about us, we’d love to hear more about you. Submit your application and come help us strengthen our communities- one relationship a time.
Responsibilities
QUALIFICATIONS
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Finance and Sales
-
Industries
Banking
Referrals increase your chances of interviewing at Rockland Trust by 2x
Sign in to set job alerts for “Relationship Banker” roles.
VP Commercial Banking Relationship Manager – Boston
Hingham, MA $100,000.00-$225,000.00 1 year ago
Bridgewater, MA $24.00-$28.00 16 hours ago
Relationship Banker – South Braintree Financial Center
Relationship Banker- Hingham/Hanover/Cohasset Area
North Dighton, MA $35,977.50-$43,153.50 1 month ago
Plymouth County, MA $85,000.00-$100,000.00 1 week ago
BIA Customer Service Agent – Personal Lines
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Relationship Banker I Plymouth Branch employer: Rockland Trust
Contact Detail:
Rockland Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Banker I Plymouth Branch
✨Tip Number 1
Familiarise yourself with Rockland Trust's values and community involvement. When you understand their commitment to relationships and community support, you can tailor your conversations during interviews to reflect how your personal values align with theirs.
✨Tip Number 2
Practice your consultative selling skills. As a Relationship Banker, you'll need to engage customers in meaningful conversations about their financial needs. Role-playing scenarios with friends or family can help you feel more confident in these interactions.
✨Tip Number 3
Get comfortable with the Salesforce platform, as it will be crucial for managing customer interactions. Familiarising yourself with its features can give you an edge, showing that you're proactive and ready to hit the ground running.
✨Tip Number 4
Network with current or former employees of Rockland Trust. They can provide valuable insights into the company culture and expectations, which can help you prepare better for interviews and demonstrate your genuine interest in the role.
We think you need these skills to ace Relationship Banker I Plymouth Branch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service, particularly in banking or financial services. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for building relationships and your understanding of the banking industry. Mention specific examples of how you've successfully engaged customers in previous roles.
Highlight Communication Skills: Since outstanding verbal and written communication skills are essential for this role, provide examples in your application that demonstrate your ability to communicate effectively with customers and colleagues.
Showcase Problem-Solving Abilities: Include instances where you've creatively solved problems or adapted to challenging situations in a customer service environment. This will show your potential employer that you can handle the dynamic nature of the role.
How to prepare for a job interview at Rockland Trust
✨Showcase Your Relationship-Building Skills
As a Relationship Banker, your ability to build rapport is crucial. Prepare examples of how you've successfully engaged with customers in the past, highlighting your interpersonal skills and how you foster trust.
✨Understand the Products and Services
Familiarise yourself with Rockland Trust's offerings. Be ready to discuss how you would identify customer needs and recommend appropriate products or services during the interview.
✨Demonstrate Teamwork and Collaboration
This role requires working both independently and as part of a team. Share experiences where you've collaborated effectively with colleagues to achieve common goals, showcasing your team-oriented mindset.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of scenarios where you've had to think on your feet or creatively resolve customer issues, and be ready to share those stories.
