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- Tasks: Lead hotel performance projects, improve operations, and enhance guest experiences across multiple properties.
- Company: Join Rockingham Partners, a dynamic startup transforming the hospitality industry.
- Benefits: Remote work, travel opportunities, and a chance to shape operational excellence.
- Why this job: Perfect for experienced hotel professionals seeking variety and growth in their careers.
- Qualifications: Proven hotel management experience and strong problem-solving skills required.
- Other info: Embrace a culture of self-development and balance while making a real impact.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a Director of Hotel Performance—someone ready to help us raise the bar across every property we manage. It’s about leading multiple hotel projects, improving performance, and shaping operational excellence — for us, and for the independent hotels we support. You’ll turn challenges into progress and chaos into calm. Every week will look different: site visits, audits, coaching, and working directly with our leadership team to ensure every hotel delivers the Rockingham standard. You’ll work closely with our Director of Operations and the senior team, helping hotels improve profitability, service, and guest experience.
Location: Remote with UK-wide travel (in or near Hampshire may be advantageous). Reports to: Director of Operations
About the Role: This is a brilliant opportunity for someone who’s been a successful Hotel General Manager but is ready for something more varied. You’ll work across multiple client hotels (typically 5–8 live projects) to drive hotel performance, operational standards, solve problems, and deliver improvements – all while following the Rockingham Way. It’s practical, people-focused and ideal for someone who thrives on variety and making a tangible impact.
Responsibilities:
- Lead operational delivery across multiple hotel projects, ensuring each follows our SOPs which you will help to design for future success.
- Visit sites weekly to audit, coach and support on-site hotel teams.
- Identify issues fast and implement effective fixes with tact and professionalism.
- Work closely with the Director of Operations to report performance and progress.
- Collaborate with hotel teams and owners to drive performance, guest experience and profitability.
What We’re Looking For:
- Experienced hotel professional (Hotel GM or multi-site ops lead) with a strong understanding of hotel operations and P&L, and a genuine interest in the food and beverage experience would be an asset.
- Hands-on, commercially sharp, and great at problem solving.
- Comfortable managing multiple projects at pace and maintaining consistent standards.
- Happy to travel and adapt to new environments.
- Must be excellent at time management and managing client expectations.
Why Join Us:
You’ll work directly with senior leadership, have variety every week, and help shape operational excellence across the business. It’s an ideal step for someone who loves the buzz of hotel life but wants to grow into a bigger operational role with real long-term potential within a growing startup in their second year. Rockingham are independent hotel performance experts. We work with hospitality owners and investors to uncover hidden value and transform underperforming assets into thriving, financeable businesses. Our work blends deep financial expertise with real operational insight. We don’t sit in the background – we roll up our sleeves, work alongside our clients, and build the systems and disciplines that unlock growth. We also believe in self-development and balance. From high-performance coaching to physical fitness and mental wellbeing, our culture is about bringing out the best in ourselves – so we can bring out the best in others.
How to Apply: Send your CV and a short covering note to Louise at louise@rockinghampartners.uk. Tell us why this role excites you, and one thing you’ve done recently to grow – professionally or personally.
Job Details:
- Seniority level: Director
- Employment type: Full-time
- Job function: Management and Manufacturing
- Industry: Hospitality
Rockingham Partners | Director of Hotel Performance employer: Rockingham
Contact Detail:
Rockingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rockingham Partners | Director of Hotel Performance
✨Tip Number 1
Network like a pro! Reach out to your contacts in the hotel industry and let them know you're on the lookout for new opportunities. You never know who might have a lead or be able to put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its values. Understand what the Rockingham standard is all about, and think of examples from your past experiences that showcase how you can contribute to their mission.
✨Tip Number 3
Don’t just wait for job postings to pop up! Be proactive and reach out directly to companies you admire, like Rockingham Partners. Express your interest and share how your skills align with their needs.
✨Tip Number 4
Follow up after interviews with a thank-you note. It’s a simple gesture that shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Rockingham Partners | Director of Hotel Performance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Director of Hotel Performance role. Highlight your achievements in hotel management and any relevant projects you've led, as this will show us you’re the right fit for the job.
Craft a Compelling Covering Note: In your covering note, let us know why this role excites you! Share your passion for hotel performance and how you can contribute to our mission. A personal touch goes a long way in making your application stand out.
Showcase Problem-Solving Skills: Since the role involves turning challenges into progress, include examples of how you've tackled issues in previous roles. We want to see your hands-on approach and how you’ve made a tangible impact in hotel operations.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Rockingham
✨Know Your Stuff
Before the interview, dive deep into Rockingham Partners and their approach to hotel performance. Familiarise yourself with their values, recent projects, and the specific challenges they face in the hospitality industry. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Experience
Be ready to discuss your past experiences as a Hotel General Manager or in multi-site operations. Prepare specific examples of how you've improved performance, solved problems, and enhanced guest experiences. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Demonstrate Problem-Solving Skills
Since the role involves turning challenges into progress, think of scenarios where you've successfully identified issues and implemented effective solutions. Be prepared to discuss these examples in detail, highlighting your hands-on approach and ability to maintain calm under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready for the interviewers. Inquire about their expectations for the role, the current challenges facing their hotel projects, or how they measure success. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.