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- Tasks: Own and optimise email and SMS marketing campaigns to boost customer engagement.
- Company: Dynamic eCommerce company in Wiltshire with a focus on innovation.
- Benefits: Competitive salary, hybrid working, 20+ days holiday, and gym access.
- Why this job: Make an impact in a creative role while developing your marketing skills.
- Qualifications: Experience in email/CRM marketing, especially with Klaviyo and design tools.
- Other info: Join a supportive team with opportunities for growth and learning.
The predicted salary is between 30000 - 35000 £ per year.
You’ll own the email and SMS channel end-to-end and build high-performing campaigns and lifecycle programmes that support customer acquisition, retention and lifetime value.
Key responsibilities include:
- Owning and optimising email and SMS marketing across the full customer lifecycle
- Building and improving campaigns and automated CRM flows
- Enhancing segmentation, personalisation and automation to maximise engagement and revenue
- Working closely with subscription, reviews and loyalty platforms to deliver a seamless customer experience
What You’ll Be Doing
- Managing day-to-day email marketing activity using Klaviyo, including planning, build, scheduling and reporting
- Creating high-quality email campaigns using templates or designing assets via Canva or Adobe
- Building and optimising CRM flows such as:
- Welcome and onboarding
- Browse and cart abandonment
- Post-purchase, replenishment and win-back
- VIP and subscription retention journeys
About You
- Proven experience in an email / CRM role within an eCommerce environment
- Strong hands‑on experience with Klaviyo
- Experience working with subscription, reviews and loyalty platforms (or close equivalents)
- Confident creating visual assets using Canva and/or Adobe
- Strong understanding of lifecycle marketing, CRM automation and customer journeys
- Data‑driven, analytical and commercially minded
- Highly detail‑oriented with strong written communication skills
What’s On Offer
- 37 hours per week, Monday to Friday (shorter days considered)
- 20 days holiday, plus an additional day per year (up to 26 days after 5 years)
- Birthday day off
- Hybrid working – 3 days office‑based, 2 days remote
- Free on‑site parking and access to an on‑site gym
- Monthly product allowance
Email & CRM Executive in London employer: Rocking Zebra Milton Keynes
Contact Detail:
Rocking Zebra Milton Keynes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Email & CRM Executive in London
✨Tip Number 1
Get to know the company inside out! Research their email and CRM strategies, and think about how you can bring fresh ideas to the table. This will not only help you stand out but also show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the application process.
✨Tip Number 3
Showcase your skills! If you've got experience with Klaviyo or creating campaigns, consider putting together a mini portfolio. Share examples of your work during interviews to demonstrate your expertise and creativity.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team at StudySmarter!
We think you need these skills to ace Email & CRM Executive in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Email & CRM Executive. Highlight your experience with Klaviyo and any eCommerce roles you've had. We want to see how your skills match up with what we're looking for!
Showcase Your Campaigns: When writing your cover letter, share specific examples of successful email or SMS campaigns you've managed. We love seeing data-driven results, so don’t hold back on those numbers that show your impact!
Be Creative: Since you'll be creating visual assets, feel free to include links to your portfolio or examples of your work. Show us your flair with Canva or Adobe – we appreciate creativity and innovation!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Rocking Zebra Milton Keynes
✨Know Your Tools Inside Out
Make sure you’re familiar with Klaviyo and any other platforms mentioned in the job description. Brush up on how to create campaigns, manage flows, and analyse performance metrics. Being able to discuss your hands-on experience confidently will impress the interviewers.
✨Showcase Your Creativity
Prepare to talk about your experience with designing email assets using Canva or Adobe. Bring examples of past campaigns you've worked on, highlighting your creative process and the results achieved. This will demonstrate your ability to create engaging content that drives customer interaction.
✨Understand the Customer Journey
Be ready to discuss lifecycle marketing and how you’ve optimised customer journeys in previous roles. Think about specific strategies you’ve implemented for welcome emails, cart abandonment, and retention campaigns. This shows you understand the importance of each touchpoint in the customer lifecycle.
✨Data-Driven Mindset
Prepare to share how you’ve used data to inform your marketing decisions. Discuss any A/B testing you've conducted and what insights you gained from those tests. Highlighting your analytical skills will show that you can drive engagement and revenue through informed strategies.