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- Tasks: Own and optimise email and SMS marketing campaigns to boost customer engagement.
- Company: Dynamic eCommerce company with a focus on innovation and customer experience.
- Benefits: Competitive salary, hybrid working, generous holiday, and monthly product allowance.
- Why this job: Make a real impact in a fast-paced environment while developing your marketing skills.
- Qualifications: Experience in email/CRM marketing, especially with Klaviyo and eCommerce platforms.
- Other info: Join a supportive team with opportunities for growth and creativity.
The predicted salary is between 30000 - 35000 £ per year.
Salary: £30k - £35k
Location: Wiltshire
The Role
You’ll own the email and SMS channel end-to-end and build high-performing campaigns and lifecycle programmes that support customer acquisition, retention and lifetime value.
Key responsibilities include:
- Owning and optimising email and SMS marketing across the full customer lifecycle
- Building and improving campaigns and automated CRM flows
- Enhancing segmentation, personalisation and automation to maximise engagement and revenue
- Working closely with subscription, reviews and loyalty platforms to deliver a seamless customer experience
What You’ll Be Doing
- Managing day-to-day email marketing activity using Klaviyo, including planning, build, scheduling and reporting
- Creating high-quality email campaigns using templates or designing assets via Canva or Adobe
- Building and optimising CRM flows such as:
- Welcome and onboarding
- Browse and cart abandonment
- Post-purchase, replenishment and win-back
- VIP and subscription retention journeys
About You
- Proven experience in an email / CRM role within an eCommerce environment
- Strong hands‑on experience with Klaviyo
- Experience working with subscription, reviews and loyalty platforms (or close equivalents)
- Confident creating visual assets using Canva and/or Adobe
- Strong understanding of lifecycle marketing, CRM automation and customer journeys
- Data‑driven, analytical and commercially minded
- Highly detail‑oriented with strong written communication skills
What’s On Offer
- 37 hours per week, Monday to Friday (shorter days considered)
- 20 days holiday, plus an additional day per year (up to 26 days after 5 years)
- Birthday day off
- Hybrid working – 3 days office‑based, 2 days remote
- Free on‑site parking and access to an on‑site gym
- Monthly product allowance
Email & CRM Executive employer: Rocking Zebra Milton Keynes
Contact Detail:
Rocking Zebra Milton Keynes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Email & CRM Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best email campaigns and CRM flows. This will give potential employers a taste of what you can do and set you apart from the competition.
✨Tip Number 3
Prepare for interviews by practising common questions related to email marketing and CRM. Be ready to discuss your experience with Klaviyo and how you've optimised campaigns in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Email & CRM Executive
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your experience with email and CRM tools, especially Klaviyo. We want to see how you've used these platforms to create successful campaigns in the past!
Be Data-Driven: Since we're all about maximising engagement and revenue, share examples of how you've used data to improve your campaigns. Show us your analytical side!
Personalise Your Application: Tailor your application to reflect our job description. Mention specific responsibilities like managing email marketing activity or working with loyalty platforms to demonstrate you're a perfect fit for us.
Keep It Clean and Professional: Ensure your application is well-structured and free from errors. Strong written communication skills are key for this role, so let your writing shine!
How to prepare for a job interview at Rocking Zebra Milton Keynes
✨Know Your Tools
Make sure you’re familiar with Klaviyo and any other platforms mentioned in the job description. Brush up on how to create campaigns, manage flows, and analyse performance metrics. Being able to discuss your hands-on experience will show that you’re ready to hit the ground running.
✨Showcase Your Creativity
Prepare to talk about your experience with designing email assets using Canva or Adobe. Bring examples of past campaigns you've worked on, highlighting your ability to create visually appealing content that drives engagement. This will demonstrate your creative flair and attention to detail.
✨Understand Customer Journeys
Be ready to discuss lifecycle marketing and how you’ve optimised customer journeys in previous roles. Think about specific examples where you’ve improved engagement or retention through segmentation and personalisation. This shows you understand the importance of the customer experience.
✨Data-Driven Mindset
Prepare to share how you’ve used data to inform your marketing strategies. Discuss any A/B testing you've conducted and what insights you gained from it. This will highlight your analytical skills and your ability to make data-driven decisions that enhance campaign performance.
