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For Companies At a Glance
- Tasks: Provide top-notch technical support and ensure customer satisfaction.
- Company: Join a leading IT solution provider that's growing fast!
- Benefits: Enjoy a collaborative work environment with opportunities for growth.
- Why this job: Be a key player in delivering excellent customer service and making a real impact.
- Qualifications: Strong communication skills and an IT background are essential.
- Other info: This is a chance to thrive in a smaller, dynamic team.
The predicted salary is between 24000 - 36000 £ per year.
Our client is a growing and market leading IT solution provider who now seek to appoint a diligent and committed Technical Customer Support Executive.
As a support executive you will fulfil support duties to customers to ensure systems are kept operational, and in line with service level agreements and customer expectations.
Key duties
- Respond to inbound support enquiries promptly, with accuracy and…
Technical Support Executive employer: Rockfield Specialist Recruitment
Contact Detail:
Rockfield Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Executive
✨Tip Number 1
Familiarize yourself with common IT support tools and software. Being knowledgeable about ticketing systems and remote support applications can give you an edge during the interview process.
✨Tip Number 2
Practice your communication skills by engaging in mock support scenarios. This will help you articulate your thought process clearly and demonstrate your ability to handle customer inquiries effectively.
✨Tip Number 3
Research the company’s products and services thoroughly. Understanding their offerings will allow you to provide more insightful responses during your interview and show your genuine interest in the role.
✨Tip Number 4
Prepare examples of how you've successfully resolved customer issues in the past. Highlighting your proactive approach and problem-solving skills will resonate well with the hiring team.
We think you need these skills to ace Technical Support Executive
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any previous experience in technical support or customer service roles. Use specific examples that demonstrate your ability to handle inquiries and resolve issues effectively.
Showcase Communication Skills: Since superb communication skills are essential for this role, provide examples of how you've successfully communicated with customers in the past. This could include handling difficult situations or providing clear instructions.
Demonstrate IT Knowledge: Mention any relevant IT background you have, including specific technologies or systems you are familiar with. This will show that you have the technical knowledge necessary to support customers effectively.
Express Enthusiasm for Customer Service: Convey your positive attitude and enthusiasm for providing excellent customer service. Share a brief story or example that illustrates your commitment to going above and beyond for customers.
How to prepare for a job interview at Rockfield Specialist Recruitment
✨Showcase Your Communication Skills
Since superb communication skills are a must for this role, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated with customers in the past.
✨Demonstrate Your IT Knowledge
Be ready to discuss your IT background in detail. Highlight specific technologies or systems you have experience with, and be prepared to explain how that knowledge will help you in a support role.
✨Emphasize Customer Service Experience
Prepare to share instances where you went above and beyond for a customer. This will show your drive for excellent customer service and your commitment to resolving issues proactively.
✨Familiarize Yourself with Support Processes
Understand common support processes and tools used in technical support roles. Being knowledgeable about these can help you answer questions confidently and demonstrate your readiness for the position.
