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- Tasks: Monitor and support satellite communication systems while troubleshooting complex networking issues.
- Company: Dynamic tech supplier with a global customer base and exciting growth phase.
- Benefits: Competitive salary, generous bonuses, pension, and comprehensive benefits.
- Why this job: Join a vibrant team and make an impact in advanced communication technology.
- Qualifications: Experience in network operations and strong troubleshooting skills required.
- Other info: Full training provided; opportunities for international travel and career advancement.
The predicted salary is between 40000 - 50000 £ per year.
Competitive salary + very generous bonus, pension and benefits
Based: Hereford – office based
Our client is a well-established, dynamic and highly profitable supplier of advanced communication technology to an impressive, international customer base. They seek to appoint a new member to the Network Engineering Team – the role will be varied and will suit someone who likes to be busy, able to multitask and who takes a pro-active approach to work. Our client provides satellite communications systems and support as well as networking services to customers Worldwide. They are currently going through an exciting growth phase and are recruiting for an experienced network systems engineer to join their Network Monitoring Centre (NMC). The NMC delivers 2nd and 3rd line technical support across a range of satellite communication systems and associated network services.
Roles and Responsibilities
- Proactively monitor remote user satellite terminals and investigate, diagnose, and resolve network incidents using a variety of monitoring and diagnostic tools.
- Provide 2nd and 3rd line technical support for satellite and IP-based network services.
- Liaise with customers, internal engineering teams, and external satellite providers to resolve incidents and maintain service availability.
- Perform logical and methodical troubleshooting to identify root causes and implement corrective actions.
- Configure, stage, and perform Factory Acceptance Testing (FAT) on VSAT terminals and associated networking equipment prior to deployment.
- Provide remote and on-site networking support to customers from the Network Monitoring Centre and customer locations.
- Deliver technical training on networking and satellite communication systems both on-site and remotely. This may involve travel and occasional overnight stays.
- Maintain a working knowledge of the product and service portfolio to support troubleshooting and customer deployments.
- Travel internationally when required to support the installation and commissioning of VSAT terminals and networking systems.
- Produce technical documentation, incident reports, and service reports for management and customers.
- Use operational and service management portals to monitor active services and produce performance or availability reports.
- Contribute to the evaluation and testing of emerging networking and satellite technologies as part of company R&D initiatives.
- Participate in the on-call support rota when required.
Skill & Experience desired
- Experience in a Network Operations Centre (NOC), Network Monitoring Centre (NMC), or technical customer support environment.
- Strong troubleshooting skills with the ability to diagnose complex network and system faults.
- Solid understanding of IP networking fundamentals, including routing, switching, firewalling, and WAN/LAN architectures.
- Experience working with routers, switches, firewalls, and satellite communication infrastructure.
- Knowledge of satellite communication technologies (VSAT, RF, GEO/LEO satellite systems).
- Experience using network monitoring and management platforms.
- Strong analytical and problem-solving skills with a structured approach to troubleshooting.
- Ability to communicate effectively with both technical and non-technical stakeholders.
- Ability to document incidents, procedures, and solutions clearly and accurately.
Desired Qualifications
- A technical background in electronics and communications systems.
- Cisco CCNA qualification, working towards or demonstratable experience.
- Palo Alto Firewall experience would be added advantage.
- Amazon Web Services (AWS) experience would be added advantage.
The position to be office based. Full training will be provided on product, services and industry specifics. If you’re interested in this exciting opportunity, apply now, with your CV, for immediate consideration.
Network Systems Engineer employer: Rockfield Specialist Recruitment
Contact Detail:
Rockfield Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Systems Engineer
✨Tip Number 1
Network Systems Engineer roles are all about showcasing your technical skills. When you get the chance to chat with potential employers, make sure to highlight your troubleshooting experience and any specific technologies you've worked with, like VSAT systems or firewalls.
✨Tip Number 2
Don’t underestimate the power of networking! Reach out to professionals in the industry through LinkedIn or local tech meetups. You never know who might have a lead on a job or can give you insider tips about the company you're interested in.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to network operations. Practise explaining complex concepts in simple terms, as you'll need to communicate effectively with both technical and non-technical folks.
✨Tip Number 4
Finally, don’t forget to apply through our website! We’re always looking for talented individuals to join our team, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Network Systems Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Network Systems Engineer role. Highlight your troubleshooting skills and any relevant experience in network operations or satellite communications.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've tackled complex networking issues or provided excellent technical support in the past.
Showcase Your Technical Skills: Don’t forget to mention your technical qualifications, like your Cisco CCNA or any experience with satellite communication technologies. We love seeing candidates who are passionate about their field!
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It’s the quickest way for us to see your application and get you into the process!
How to prepare for a job interview at Rockfield Specialist Recruitment
✨Know Your Tech
Brush up on your knowledge of IP networking fundamentals, satellite communication technologies, and the specific tools mentioned in the job description. Being able to discuss your experience with routers, switches, and firewalls will show that you're not just familiar with the concepts but have hands-on experience.
✨Showcase Your Troubleshooting Skills
Prepare to discuss specific examples of complex network issues you've resolved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical and problem-solving skills. This will demonstrate your ability to handle the challenges of the role.
✨Communicate Clearly
Since you'll be liaising with both technical and non-technical stakeholders, practice explaining technical concepts in simple terms. During the interview, focus on clear and concise communication, as this will reflect your ability to train others and document processes effectively.
✨Research the Company
Familiarise yourself with the company's products, services, and recent developments in the satellite communications industry. Showing that you understand their business and are genuinely interested in their growth phase will set you apart from other candidates.