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- Tasks: Monitor and support satellite communication systems while troubleshooting complex networking issues.
- Company: Dynamic tech supplier with a global customer base and exciting growth phase.
- Benefits: Competitive salary, generous bonuses, pension, and comprehensive benefits.
- Why this job: Join a vibrant team and make an impact in advanced communication technology.
- Qualifications: Experience in network operations and strong troubleshooting skills required.
- Other info: Full training provided; excellent career growth opportunities await!
The predicted salary is between 40000 - 50000 £ per year.
Competitive salary + very generous bonus, pension and benefits.
Based: Hereford office based.
Our client is a well-established, dynamic and highly profitable supplier of advanced communication technology to an impressive, international customer base. They seek to appoint a new member to the Network Engineering Team. The role will be varied and will suit someone who likes to be busy, able to multitask and who takes a pro-active approach to work.
Our client provides satellite communications systems and support as well as networking services to customers worldwide. They are currently going through an exciting growth phase and are recruiting for an experienced network systems engineer to join their Network Monitoring Centre (NMC). The NMC delivers 2nd and 3rd line technical support across a range of satellite communication systems and associated network services.
Roles and Responsibilities
- Proactively monitor remote user satellite terminals and investigate, diagnose, and resolve network incidents using a variety of monitoring and diagnostic tools.
- Provide 2nd and 3rd line technical support for satellite and IP-based network services.
- Liaise with customers, internal engineering teams, and external satellite providers to resolve incidents and maintain service availability.
- Perform logical and methodical troubleshooting to identify root causes and implement corrective actions.
- Configure, stage, and perform Factory Acceptance Testing (FAT) on VSAT terminals and associated networking equipment prior to deployment.
- Provide remote and on-site networking support to customers from the Network Monitoring Centre and customer locations.
- Deliver technical training on networking and satellite communication systems both on-site and remotely. This may involve travel and occasional overnight stays.
- Maintain a working knowledge of the product and service portfolio to support troubleshooting and customer deployments.
- Travel internationally when required to support the installation and commissioning of VSAT terminals and networking systems.
- Produce technical documentation, incident reports, and service reports for management and customers.
- Use operational and service management portals to monitor active services and produce performance or availability reports.
- Contribute to the evaluation and testing of emerging networking and satellite technologies as part of company R&D initiatives.
- Participate in the on-call support rota when required.
Skill & Experience desired
- Experience in a Network Operations Centre (NOC), Network Monitoring Centre (NMC), or technical customer support environment.
- Strong troubleshooting skills with the ability to diagnose complex network and system faults.
- Solid understanding of IP networking fundamentals, including routing, switching, firewalling, and WAN/LAN architectures.
- Experience working with routers, switches, firewalls, and satellite communication infrastructure.
- Knowledge of satellite communication technologies (VSAT, RF, GEO/LEO satellite systems).
- Experience using network monitoring and management platforms.
- Strong analytical and problem-solving skills with a structured approach to troubleshooting.
- Ability to communicate effectively with both technical and non-technical stakeholders.
- Ability to document incidents, procedures, and solutions clearly and accurately.
Desired Qualifications
- A technical background in electronics and communications systems.
- Cisco CCNA qualification, working towards or demonstratable experience.
- Palo Alto Firewall experience would be added advantage.
- Amazon Web Services (AWS) experience would be added advantage.
The position to be office based. Full training will be provided on product, services and industry specifics. If you're interested in this exciting opportunity, apply now, with your CV, for immediate consideration.
Network Systems Engineer in Hereford employer: Rockfield Specialist Recruitment
Contact Detail:
Rockfield Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Systems Engineer in Hereford
✨Tip Number 1
Network systems engineering is all about connections, so make sure to network! Reach out to current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
When you get an interview, don’t just prepare for the technical questions. Research the company’s recent projects and challenges in satellite communications. Show them you’re not just a techie but also genuinely interested in their work!
✨Tip Number 3
Practice your troubleshooting skills before the interview. You might be asked to solve a problem on the spot. Use online resources or mock scenarios to sharpen your analytical skills and demonstrate your structured approach.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Network Systems Engineer in Hereford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Network Systems Engineer role. Highlight your troubleshooting skills and any experience with satellite communication systems to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of your past work in network operations or technical support that demonstrate your proactive approach and problem-solving abilities.
Show Off Your Technical Skills: Don’t shy away from showcasing your technical qualifications, like your Cisco CCNA or experience with AWS. We love seeing candidates who are passionate about technology and eager to learn more!
Apply Through Our Website: For the best chance of getting noticed, make sure to apply directly through our website. It’s the quickest way for us to receive your application and get you into the process!
How to prepare for a job interview at Rockfield Specialist Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IP networking fundamentals, satellite communication technologies, and the specific tools mentioned in the job description. Being able to discuss your experience with routers, switches, and firewalls will show that you're ready for the technical challenges ahead.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've diagnosed and resolved complex network issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, as this will help you convey your problem-solving abilities clearly.
✨Communicate Like a Pro
Since you'll be liaising with both technical and non-technical stakeholders, practice explaining complex concepts in simple terms. This will demonstrate your ability to bridge the gap between different audiences, which is crucial for the role.
✨Be Ready to Discuss Future Technologies
Stay updated on emerging networking and satellite technologies, as the company values innovation. Be prepared to discuss any recent trends or technologies you've researched or worked with, showing your enthusiasm for continuous learning and contribution to R&D initiatives.