At a Glance
- Tasks: Engage with workers and farms, conducting interviews and building relationships.
- Company: Join a leading operator in the UK's Seasonal Workers Scheme, enhancing the horticultural industry.
- Benefits: Enjoy flexible working with remote options and full training provided.
- Other info: This is a fast-growing company offering genuine career progression opportunities.
- Why this job: Make a real impact on people's lives while enjoying a dynamic and rewarding role.
- Qualifications: Must speak Russian and hold a full UK driving licence; strong people skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
Our client is one of six companies in the UK that are privileged to have been appointed as an Operator of the UK’s Seasonal Workers Scheme. This scheme is a new, post Brexit, solution to the staffing challenges faced but the UK horticultural industry in that, Operators are able to source and issue Visa’s to workers from foreign countries, to bring them to the UK and to allocate them work on specific UK farms.
The scheme presents challenges and, with the support of the Home Office and Defra, it is of paramount importance that all areas of the supply chain are effectively managed, that communication flows freely and in a timely basis between all stakeholders and, of primary importance, is the ongoing welfare of all workers.
In 2023 our client will issue around 7500 visa’s. Our client are a quality operator - leading the way in compliance & welfare and a key player in the on-going success of the British horticultural sector.
They now seek to appoint two new people to work as a conduit between all stakeholders, managing and working with the workers whilst they’re in the UK, and developing value adding relationships with the farms.
About the role
This is largely a field based role, spending much of the week visiting farms in your area, interviewing workers and meeting the customer, with around one day a week working from home, report writing and e-mail/phone communication being done. You will manage your own diary but visiting clients will make up the majority of your week - you will be highly organised and a proven people person. A full UK driving licence is required to perform the role.
We are looking for an approachable cheerful person able to build rapport at all the levels. Someone who would feel comfortable in the field in their wellies interviewing person from Kyrgyzstan about their working experience in a downpour as well as discussing the most current Home Office decisions on immigration with the farm manager in their office while having an afternoon tea.
It is a very versatile, challenging but definitely never boring position that requires a lot of self-motivation but it's very rewarding as you are able to make a change in a lot of people lives.
Key responsibilities
Must speak Russian language
Hold UK full driving licence
Maintain and develop relationship with clients;
Build trust-based relationship with the workers;
Conduct worker interviews on client premises;
Prepare reports based on the findings from the interviews;
Escalate any abnormal findings;
Make recommendations for corrective actions, monitor their implementation.
Our client is fast growing and offer a genuine opportunity for career progress. Full training will be offered.
If you’d like to be part of this exciting scheme, feel you have the skills and experience to perform this role, please send in your CV in application, without delay
+44 (0)203 725 4663 / +44 (0)1600 711795 / +44 (0)1432 803320
#J-18808-LjbffrCustomer Liaison Officer employer: Rockfield Specialist Recruitment
As a leading operator in the UK's Seasonal Workers Scheme, our client offers a dynamic and rewarding work environment where you can make a real difference in the lives of workers and the horticultural industry. With a strong focus on compliance, welfare, and relationship-building, employees enjoy a supportive culture that fosters personal growth and career advancement, alongside the unique opportunity to engage with diverse communities across the UK. The role of Customer Liaison Officer is not only versatile and challenging but also provides the chance to work closely with stakeholders while enjoying the flexibility of fieldwork and home-based tasks.
Contact Details:
Rockfield Specialist Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Familiarise yourself with the Seasonal Workers Scheme and its regulations. Understanding the nuances of this scheme will not only help you in interviews but also demonstrate your commitment to the role and the welfare of the workers.
✨Tip Number 2
Brush up on your Russian language skills if you're not already fluent. Being able to communicate effectively with workers from Kyrgyzstan will be crucial, so practice speaking and listening to ensure you can build rapport easily.
✨Tip Number 3
Network within the horticultural industry. Attend relevant events or join online forums where you can connect with professionals in the field. This could give you insights into the challenges faced and help you stand out as a knowledgeable candidate.
✨Tip Number 4
Prepare for fieldwork by getting comfortable with report writing and diary management. Since you'll be managing your own schedule and documenting findings, being organised and efficient will be key to succeeding in this role.
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer liaison roles or any positions that required strong communication skills. Emphasise your ability to build relationships and manage stakeholder expectations.
Showcase Language Skills:Since the role requires proficiency in Russian, be sure to clearly state your language skills in your application. If you have any certifications or experiences that demonstrate your fluency, include those as well.
Highlight Organisational Skills:Given that the role involves managing your own diary and conducting field visits, illustrate your organisational abilities. Provide examples of how you've successfully managed multiple tasks or projects in previous roles.
Express Your Motivation:In your cover letter or personal statement, convey your enthusiasm for the role and the impact it has on workers' lives. Share why you are passionate about the horticultural industry and how you can contribute to its success.
How to prepare for a job interview at Rockfield Specialist Recruitment
✨Show Your People Skills
As a Customer Liaison Officer, your ability to connect with people is crucial. Be prepared to share examples of how you've built rapport with clients or colleagues in the past, especially in challenging situations.
✨Demonstrate Cultural Awareness
Since you'll be working with workers from diverse backgrounds, it's important to show that you understand and respect different cultures. Mention any relevant experiences you have that highlight your cultural sensitivity.
✨Be Organised and Proactive
This role requires excellent organisational skills. Discuss how you manage your time effectively, especially when balancing field visits and report writing. Providing specific examples will help illustrate your capabilities.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in real-life scenarios. Think about potential challenges you might face in the role and how you would address them, particularly regarding worker welfare and compliance.
