IT Support Engineer [Onsite - Bromley]

The Space Rangers team are recruiting an IT Support Engineer to join a London based Game Studio!

Location: London, Bromley (on-site)

ABOUT THE ROLE:

With solid experience in a Help Desk, Service Desk, or IT Support role, the IT Support Engineer at our London-based games studio will provide proactive, hands-on support across the organisation. Reporting to the IT Director, you’ll deliver high-quality 1st and 2nd line support to end users, maintain the studio’s end-user computing environment, and help keep day-to-day IT operations running smoothly. This is not a generic support role; our teams rely on high-spec hardware, specialist peripherals, and stable, high-performing workstation environments to make games. You’ll be supporting a fast-paced game development studio where responsive, reliable IT has a direct impact on productivity. This role is also a strong development opportunity for someone who wants to grow beyond frontline support and broaden their exposure to infrastructure and the wider IT stack used across the studio.

What you’ll do:

• Provide high-quality 1st and 2nd line support for IT incidents and service requests.
• Diagnose and resolve hardware, software, and user issues, escalating where needed.
• Take ownership of tickets through to resolution within agreed SLAs.
• Support and maintain the studio’s end-user computing environment.
• Build, configure, deploy, diagnose, and repair workstations, laptops, and peripherals.
• Work closely with the wider IT team to resolve issues and improve support processes.
• Monitor ticket trends and suggest improvements to reduce repeat issues and improve first-time fix rates.
• Help educate users on best practices and reduce avoidable support requests.
• Produce clear documentation where needed.
• Develop your knowledge of the wider IT environment, with exposure to infrastructure, core services, and the broader technology stack that supports the studio.
• Provide offsite support when required, including occasional national and international travel.

What you’ll need to succeed:

• 3+ years experience working in a Help Desk, Service Desk, or 1st/2nd line IT support environment.
• Strong written and verbal communication skills, with the ability to explain technical issues clearly.
• An approachable, service-focused manner.
• Strong troubleshooting and fault-finding skills across hardware and software.
• Self-motivation, adaptability, and a positive, can-do attitude.
• Experience working independently and as part of a team.
• A genuine interest in developing your technical knowledge and growing into broader infrastructure and platform technologies over time.

Technical skills:

• Strong knowledge of PC hardware, including high-performance workstations, peripherals, graphics cards, and drivers.
• Experience building, diagnosing, and repairing desktop hardware.
• Experience supporting Microsoft Windows environments.
• Experience supporting Microsoft Office / Microsoft 365 productivity tools.
• Basic networking knowledge.
• Familiarity with service desk or ticketing systems.

Desirable:

• Experience supporting game development, creative studios, or other high-performance user environments.
• Familiarity with the challenges of supporting specialist or performance-sensitive workstation setups.
• Experience with Active Directory, Entra, or other identity management tools.
• Experience with service desk software and asset management processes.
• Experience supporting AV equipment, meeting room systems, and collaboration technology, such as Q-SYS.
• An interest in games, games technology, or PC hardware.

What we can offer:

• Competitive Salary and Benefits Package: Your health and wellbeing is important to us, so we offer a variety of benefits including:
• Enhanced Private Pension Scheme
• Private Medical Insurance
• Group Life Assurance
• Competitive holiday + studio wide closures in summer and winter
• Gym Membership Allowance
• Free Eye Tests
• Free on-site parking
• Electric Car Scheme
• Season Ticket Loans