Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Monitor live games, manage incidents, and provide top-notch customer support.
- Company: Co-development game studio based in South Wales with a passion for gaming.
- Benefits: Competitive salary, remote work, and opportunities for professional growth.
- Why this job: Join a dynamic team and ensure gamers have the best experience possible.
- Qualifications: Experience in technical support and a proactive problem-solving attitude.
- Other info: Night shifts with a supportive and collaborative work environment.
The predicted salary is between 30000 - 35000 £ per year.
A co-development game studio based in South Wales is seeking a Developer Support Technician to ensure flawless operation of live games. This remote role involves monitoring live services, incident management, and direct customer support.
Ideal candidates should have experience in technical support and be proactive in solving problems.
A competitive salary between £30,000 - £35,000 plus shift allowance is offered. Benefits include remote working and professional development opportunities.
Remote Live Ops Technician MCC Support (Night Shifts) in Cardiff employer: Rocketscience
Contact Detail:
Rocketscience Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Live Ops Technician MCC Support (Night Shifts) in Cardiff
✨Tip Number 1
Network like a pro! Reach out to folks in the gaming industry on LinkedIn or join relevant forums. You never know who might have the inside scoop on job openings or can give you a leg up.
✨Tip Number 2
Show off your skills! If you've got experience in technical support, make sure to highlight specific examples during interviews. Talk about how you’ve solved problems in real-time and kept things running smoothly.
✨Tip Number 3
Be proactive! Research the company and their games before your interview. Bring ideas on how you could improve their live operations or customer support. This shows you’re genuinely interested and ready to contribute.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It’s a great way to stand out and show your enthusiasm for the role.
We think you need these skills to ace Remote Live Ops Technician MCC Support (Night Shifts) in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in technical support and incident management. We want to see how your skills align with the role of a Developer Support Technician!
Show Off Your Problem-Solving Skills: In your application, share specific examples of how you've proactively solved problems in past roles. We love candidates who can think on their feet and keep live services running smoothly!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences shine through without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in our co-development game studio.
How to prepare for a job interview at Rocketscience
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills and knowledge related to live game operations. Be prepared to discuss any relevant tools or software you've used in previous roles, as well as how you've handled technical issues in the past.
✨Showcase Your Problem-Solving Skills
Since this role involves incident management, think of specific examples where you've proactively solved problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your critical thinking abilities.
✨Understand the Company Culture
Research the co-development game studio's values and mission. Tailor your responses to show how your personal values align with theirs, and express your enthusiasm for contributing to their team and the gaming community.
✨Prepare for Customer Support Scenarios
As direct customer support is a key part of the role, be ready to role-play some common customer interactions. Think about how you would handle difficult situations and keep the customer satisfied while resolving their issues.
