At a Glance
- Tasks: Lead onboarding for enterprise customers and ensure they get value quickly.
- Company: Join Rocketlane, a dynamic AI-first tech company with a vibrant culture.
- Benefits: Enjoy flexible hours, career growth, and a fun work environment.
- Other info: Celebrate wins together and enjoy a collaborative, quirky team atmosphere.
- Why this job: Make a real impact while working with cutting-edge technology and talented teams.
- Qualifications: 5+ years in SaaS onboarding, strong technical skills, and excellent communication.
What will you do? (Role Overview)
As an AI-Implementation Manager at Rocketlane, you will lead end-to-end onboarding for our largest customers in the US. You’ll run discovery, solution design, configuration, integrations, and go-lives with a strong consultative voice. You’ll guide customers toward best practices, manage escalations when needed, and ensure they get value—fast. This is a high-ownership role designed for our future AI-first Professional Services org, where problem-solving, adaptability, and technical depth are essential.
What You’ll Be Responsible For
- Own the full onboarding lifecycle for enterprise customers—from kick-off to go-live.
- Lead requirement-gathering sessions and translate business workflows into Rocketlane configurations.
- Design and guide customers on best-practice implementations, even when that means pushing back or course-correcting.
- Work with customer teams (IT, HR, Finance, PMO, Ops) to design integrations with systems like HRMS, CRM, NetSuite, and fintech platforms.
- Collaborate with internal teams (Product, Engineering, Solutions) to unblock complex implementations.
- Manage risks, escalations, and tough conversations with clarity and calm.
- Adopt and shape AI-driven workflows to automate routine tasks and improve customer value delivery.
- Serve as the customer’s trusted advisor on onboarding processes, data flows, and integration patterns.
Must-Have Skills
Technical & Integration Skills
- Hands-on experience with REST APIs, Webhooks (reading API docs, testing endpoints, and understanding auth flows).
- Experience building or supporting custom integrations between SaaS platforms and third-party systems.
- Strong understanding of SaaS concepts: data models, webhooks, API limits, auth, and typical enterprise integration patterns.
- Comfortable working with tools like Postman, Workato, Boomi, Zapier, Make, or other iPaaS solutions.
Implementation Expertise
- 5+ years in a customer-facing role at a SaaS company (Implementations / Onboarding / Technical Consulting).
- Proven ability to run enterprise onboarding projects end-to-end with minimal supervision.
- Skilled in conducting discovery, documenting workflows, and translating requirements into system configurations.
- Strong curiosity and a builder mindset—someone who experiments, prototypes, and learns independently.
- Comfortable using modern AI-assisted development or scripting tools (e.g., Cursor, Replit, Lovable or similar) to automate tasks, validate data, test APIs, or streamline workflows.
- Driven to “own your destiny” by building small scripts, utilities, or workflows that make onboarding faster, cleaner, and more scalable.
Consultative & Communication Skills
- Ability to be assertive—advise customers on the best approach rather than simply taking requirements.
- Experience navigating escalations and difficult conversations with professionalism.
- Excellent written and verbal communication; ability to simplify technical concepts.
Problem-Solving & Ownership
- Strong analytical skills with a bias for action—thrives in ambiguity.
- High ownership mentality: independently unblocks, drives outcomes, and keeps projects moving.
Good-to-Have Skills
- Experience implementing or supporting systems like Salesforce, Workday/BambooHR, NetSuite, ERP/CRM/Finance tools.
- Background in Professional Services, Customer Success, or PSA tools (Rocketlane, Asana, Wrike, Jira, ClickUp, Salesforce PSA).
- Understanding of SSO/SAML, enterprise IT processes, or data migration.
- Familiarity with SQL for basic data validation.
- Project Management certifications (PMP, CSM) or equivalent mindset.
- Experience in high-growth SaaS environments.
You should apply if you:
- Are technically curious and enjoy solving integration and workflow problems.
- Thrives in customer conversations—even the tough ones.
- Want to help shape the future of an AI-first Professional Services org.
- Are energized by autonomy, impact, and building something that scales.
At Rocketlane, we’re all about building a great product and a great place to work. Here’s why you’ll actually look forward to Mondays:
- Impact and ownership: You won’t just be another cog in the machine; here, you’re more like a turbocharged engine part. Bring your ideas, make them happen.
- Work with the best: We’re a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the memes.
- Celebrate wins: Whether we’re hitting major milestones or celebrating new funding, we like to mix it up. From rap videos to team outings, we believe in celebrating big.
- Learn and grow: We’re all about learning—and we’re not just talking about the latest SaaS trends. You’ll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tolerate it).
- Flexibility and balance: While we love collaborating in the office five days a week, we know everyone has their own rhythm. That’s why we offer flexibility around hours—so you can bring your best energy, whether you’re an early bird or a night owl. Pyjamas optional (at least outside the office).
Implementation Manager employer: Rocketlane
Rocketlane is an exceptional employer that fosters a vibrant work culture where innovation and collaboration thrive. As an AI Implementation Manager, you'll enjoy significant ownership of your projects while working alongside a talented team dedicated to transforming customer onboarding experiences. With ample opportunities for professional growth, flexible working hours, and a commitment to celebrating achievements, Rocketlane ensures that every employee feels valued and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Manager
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Rocketlane values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Rocketlane might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Rocketlane!
✨Direct Apply to Rocketlane
Let's not forget to apply directly through the Rocketlane website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Implementation Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Rocketlane.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Rocketlane. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Rocketlane
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
