At a Glance
- Tasks: Lead teams to deliver safe, punctual, and cost-effective services while driving cultural change.
- Company: Dynamic transport company focused on people and service excellence.
- Benefits: Competitive salary, annual leave, and opportunities for professional development.
- Other info: Exciting opportunity to work in a collaborative, unionised setting with career growth potential.
- Why this job: Make a real impact in a leadership role within a supportive and engaging environment.
- Qualifications: Proven leadership experience and strong customer-focused mindset.
Location: Hamilton, Scotland
Full-time, Permanent
Salary: £53,800 to £55,000 plus package and annual leave
We are working with our Client to help find an Assistant Operations Manager to join our Operations team, supporting our Glasgow/Hamilton depot. This is a key leadership role for someone passionate about people, safety, and service excellence, who is ready to help drive cultural and operational change in a complex, unionised environment.
Purpose of the Role
Working closely with the Operations Manager, you will play a pivotal role in leading cultural change across our depots, helping us realise our ambition of becoming a truly people-centric and customer-focused business. The ideal candidate will come from working in a busy Bus Depot office, supporting the delivery of safe, punctual, reliable, and cost-effective services while fostering strong engagement, high performance, and a positive working environment.
Key Responsibilities
- Support the Operations Manager in delivering a safe, punctual, and cost-efficient service
- Lead and manage teams of people managers across multiple depots
- Drive staff engagement across managers, supervisors, drivers, and customers
- Ensure delivery of agreed KPIs, service quality standards, and budgets
- Promote strong collaboration between operational and engineering teams
- Lead collision reduction initiatives and reduce staff and passenger injuries
- Manage all aspects of people management, including development, absence, performance, and compliance
- Liaise with external stakeholders to improve punctuality and reduce lost miles
Skills and Experience
- Proven leadership experience, with the ability to provide both strategic and day-to-day direction
- Experience working in a unionised environment, managing collective relationships effectively
- Strong influencing and negotiation skills
- A customer-focused mindset with a passion for service excellence
- A collaborative leader who builds and drives high-performing teams
- A strong commitment to safety and developing a positive safety culture
- Budgetary and financial management experience, with the ability to analyse and clearly communicate performance data
- Mentoring and coaching capability to support business delivery and people development
- Strong stakeholder management skills and professional credibility
- Ability to manage and travel between multiple sites, providing cover when required
- Certificate of Professional Competence (CPC) in Passenger Transport is desirable; willingness to work towards CPC is essential
Please apply with your CV and I will call you to discuss your experience.
Assistant Operation Manager in Hamilton employer: Rocket Staffing Group Ltd
Join a dynamic team as an Assistant Operations Manager in Hamilton, Scotland, where you will be at the forefront of driving cultural and operational change in a supportive and people-centric environment. Our company prioritises employee growth through mentoring and coaching opportunities, while offering a competitive salary and benefits package that reflects our commitment to safety and service excellence. Experience a collaborative work culture that values strong engagement and high performance, making it an ideal place for those passionate about leading teams and enhancing customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Operation Manager in Hamilton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in similar roles or companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Show them you’re not just a fit for the role but also for their team. We want to see your passion for service excellence and safety!
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've driven cultural change or improved team performance. We love hearing about your experiences in managing teams and fostering engagement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for candidates who are eager to join our people-centric mission.
We think you need these skills to ace Assistant Operation Manager in Hamilton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences mentioned in the job description. Highlight your leadership experience and any relevant work in a unionised environment to show us you're the right fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about people, safety, and service excellence. Share specific examples of how you've driven cultural change in previous roles to grab our attention!
Showcase Your Achievements:Quantify your achievements where possible. If you've improved KPIs or led successful initiatives, let us know! Numbers speak volumes and help us see the impact you've made in your past roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our Operations team!
How to prepare for a job interview at Rocket Staffing Group Ltd
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of an Assistant Operations Manager. Familiarise yourself with the key responsibilities and skills mentioned in the job description. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Since this role involves leading teams and driving cultural change, be prepared to share specific examples of your leadership experience. Think about times when you've successfully managed a team or improved engagement, especially in a unionised environment.
✨Emphasise Safety and Service Excellence
Given the focus on safety and service quality, come ready to discuss your commitment to these areas. Share any initiatives you've led that improved safety or customer satisfaction, and be clear about how you measure success in these aspects.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company’s approach to staff engagement or how they measure KPIs. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
