At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer solutions and drive continuous improvement.
- Company: Join Rocket Software, a company that values creativity and passion in its workforce.
- Benefits: Enjoy a supportive environment with career development opportunities and a commitment to diversity.
- Other info: Be part of a culture that celebrates inclusivity and personal growth.
- Why this job: Make a real impact by mentoring others and enhancing customer experiences with innovative solutions.
- Qualifications: 8+ years in IT, with strong leadership and communication skills.
The predicted salary is between 36000 - 60000 £ per year.
It’s fun to work in a company where people truly BELIEVE in what they’re doing!
The Manager, Customer Solutions Engineering brings creativity, curiosity, and passion to the role. They are responsible for ensuring that the goals and objectives of their product team in Customer Solutions Engineering are being met. The Manager leads their team to motivate, organize, and oversee the daily operations of the team activities. This includes the continual coaching and career development of the team members.
Essential Duties and Responsibilities- Team Leadership
- Work with the Director of Customer Solutions Engineering to set goals and objectives for the team.
- Plan, strategize, and track tasks and timelines for the team to accomplish set team goals.
- Communicate with team members on a daily basis to ensure day-to-day deliverables and roadblocks are being addressed.
- Manage resource allocations and workloads based on incoming customer requests and projects.
- Interface with Project Delivery on project escalations and strategy questions on behalf of the team.
- Develop team processes for training and updates to team collateral on product changes and ensure those processes are being followed.
- Mentor and connect team members to resolve employee training queries and questions.
- Create employee training plans and provide product services training as appropriate.
- Develop and grow team members' careers by setting objectives for each employee and coaching them to ensure their goals are met.
- Resolve any team concerns or escalations with the Director of Customer Solutions Engineering.
- Services to Customers
- Provide exceptional value-driven services to customers.
- Build upon established solution delivery techniques to help drive continual improvement.
- Establish credibility as a Rocket product expert with all audience levels.
- Mentor and teach junior consultants on product implementation strategies.
- Leverage Rocket subject matter experts to provide effective and creative solutions to Rocket customers.
- Draft customer and internal training materials on our products.
- Handle objections professionally; answer questions quickly and coherently; deal with challenges assertively and persuasively.
- Partner with Project Management to communicate progress, risks, and roadblocks considering customer objectives, timeframe, and budget.
- Gain an understanding of the customer business and seek to identify opportunities where Rocket can bring added value to the customer.
- Guide client best practice configuration and use of Rocket products and train customers in administration and use of the products.
- Demonstrate consulting and technical leadership skills and lead teams on engagements with mid-level complexity.
- Contribute as subject matter expert in services pre-sales activities including discovery, scoping, and solution proposals.
- 8+ years in related Information Technology position.
- 5+ years Project Management, Consulting, or management experience.
- 5+ years development, application lifecycle, or change management experience.
- Excellent interpersonal skills.
- Critical thinking, analytical and problem-solving skills.
- Relationship management.
- Excellent written and verbal communication.
- Previous customer-facing experience is a plus.
- Bonus: Experience with legacy platforms (Mainframe, IBM i).
Information Security
Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.
Diversity, Inclusion & Equity
At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity, and equity in our workforce.
Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.
If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!
Manager, Customer Solutions Engineering in Newbury employer: Rocket Software
At Rocket Software, we foster a vibrant work culture where creativity and passion thrive, making it an exceptional place for the Manager, Customer Solutions Engineering role. Our commitment to employee growth is evident through tailored training plans and mentorship opportunities, ensuring that every team member can achieve their career aspirations. Located in a dynamic environment, we prioritise inclusivity and diversity, offering a supportive atmosphere where you can truly make a difference while delivering exceptional value to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Customer Solutions Engineering in Newbury
✨Tip Number 1
Network like a pro! Reach out to current employees at Rocket Software on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your application noticed!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your passion aligns with Rocket's mission. We love candidates who genuinely believe in what we do!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of your leadership and problem-solving experiences. We want to hear how you've motivated teams and tackled challenges head-on.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us that you're enthusiastic about the role and appreciate the opportunity.
We think you need these skills to ace Manager, Customer Solutions Engineering in Newbury
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you truly believe in what you're doing and how you can contribute to our team.
Tailor Your Experience:Make sure to highlight your relevant experience in project management and customer solutions. We love seeing how your background aligns with our goals, so don’t hold back on those achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand and directly related to the job description.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Rocket Software
✨Know Your Stuff
Make sure you have a solid understanding of the company's products and services. Familiarise yourself with Rocket's solutions and be ready to discuss how your experience aligns with their offerings. This will show your genuine interest and help you establish credibility as a product expert.
✨Showcase Your Leadership Skills
As a Manager in Customer Solutions Engineering, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams, resolved conflicts, and motivated team members in the past. Highlight your coaching strategies and how you've helped others grow in their careers.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving and critical thinking skills. Think of specific scenarios where you've faced challenges in project management or customer interactions. Be ready to explain your thought process and the outcomes of your decisions to showcase your analytical abilities.
✨Emphasise Communication Skills
Strong communication is key in this role. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you've effectively communicated with both team members and customers in previous roles. This will demonstrate your ability to manage relationships and convey complex information simply.
