At a Glance
- Tasks: Manage customer relationships and ensure their long-term success with our products.
- Company: Join a dynamic team at Rocket Software, where innovation thrives.
- Benefits: Enjoy a competitive salary, inclusive culture, and opportunities for growth.
- Other info: Be part of a diverse team committed to inclusivity and equity.
- Why this job: Make a real impact by helping customers succeed and fostering collaboration.
- Qualifications: 6 years in customer support and a passion for building partnerships.
The predicted salary is between 60000 - 80000 £ per year.
It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description Summary: The Senior Customer Success Manager is an experienced team member within Customer Success and exhibits the core Rocket values in their everyday work. The Senior CSM will take ownership of their customer interactions and go above and beyond to ensure resolution and long-term success for their customers. The Senior CSM will foster internal cross-functional relationships in support of our customer’s needs. They will be a bridge between our customer and internal teams in order to provide transparency and continual improvement for our customers. They will be a mentor and help the team as needed with Rocket processes and general questions.
Essential Duties & Responsibilities
- Takes ownership of managing their book of business and customer needs
- Strong understanding of Rocket’s products, customer base and processes
- Work within the Gainsight platform to ensure all customer inputs are addressed
- Coordinate with cross functional teams within Rocket to provide for our customer’s needs and foster positive experiences
- Acts as a mentor for junior level representatives
- Strong executive presence and desire to build partnerships with our customers
- May recommend customer engagement business process improvements
Experience & Qualifications
- 6 years of related customer support or customer engagement experience
- Bachelor’s degree preferred
- Have advanced knowledge of Rocket’s products and services
- Experience leading initiatives with cross-functional teams (Sales, Marketing, Support)
Preferred Qualifications:
- Database and Analytics experience
- Gainsight Experience
Information Security: Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.
Diversity, Inclusion & Equity: At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Senior Customer Success Manager in Newbury employer: Rocket Software, Inc.
At Rocket Software, we pride ourselves on fostering a vibrant and inclusive work culture where every employee is empowered to thrive. As a Senior Customer Success Manager in Newbury, you'll enjoy competitive benefits, opportunities for professional growth, and the chance to work alongside passionate colleagues who are dedicated to customer success and innovation. Join us to make a meaningful impact while enjoying a supportive environment that values diversity and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager in Newbury
✨Tip Number 1
Network like a pro! Reach out to current employees at Rocket Software on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Senior Customer Success Manager role.
✨Tip Number 2
Prepare for the interview by understanding Rocket's products inside out. Show us that you can bridge the gap between customers and internal teams by discussing how you’ve done this in your previous roles.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've taken ownership of customer interactions and driven success in past positions. We love hearing about real-life experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Senior Customer Success Manager in Newbury
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you truly believe in what we do at StudySmarter and how you can contribute to our mission.
Tailor Your Experience:Make sure to highlight your relevant experience in customer success. We’re looking for someone who can take ownership and foster relationships, so share specific examples of how you've done this in the past.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’re a great fit for the Senior Customer Success Manager role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Rocket Software, Inc.
✨Know Your Stuff
Make sure you have a solid understanding of Rocket's products and services. Brush up on their features and benefits, as well as any recent updates or changes. This will show that you're genuinely interested and prepared to engage with customers effectively.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your customer success skills. Highlight situations where you've taken ownership of customer interactions and how you've fostered positive relationships with cross-functional teams. This will help illustrate your fit for the role.
✨Be a Problem Solver
During the interview, be ready to discuss how you would handle various customer scenarios. Think about potential challenges and how you would address them. This will showcase your proactive approach and ability to think on your feet, which is crucial for a Senior Customer Success Manager.
✨Emphasise Mentorship Skills
Since the role involves mentoring junior team members, be prepared to talk about your experience in guiding others. Share examples of how you've supported colleagues in the past and your approach to fostering a collaborative team environment. This will highlight your leadership qualities.
