At a Glance
- Tasks: Manage customer relationships and ensure their long-term success with our products.
- Company: Join a dynamic team at Rocket Software, where passion meets innovation.
- Benefits: Inclusive workplace, career growth, and opportunities to mentor others.
- Other info: Embrace diversity and equity in a supportive environment.
- Why this job: Be the bridge between customers and teams, making a real impact.
- Qualifications: 6 years in customer support and a strong understanding of our products.
The predicted salary is between 50000 - 60000 £ per year.
It's fun to work in a company where people truly BELIEVE in what they're doing!
The Senior Customer Success Manager is an experienced team member within Customer Success and exhibits the core Rocket values in their everyday work. The Senior CSM will take ownership of their customer interactions and go above and beyond to ensure resolution and long-term success for their customers. The Senior CSM will foster internal cross-functional relationships in support of our customer’s needs. They will be a bridge between our customer and internal teams in order to provide transparency and continual improvement for our customers. They will be a mentor and help the team as needed with Rocket processes and general questions.
Essential Duties & Responsibilities- Takes ownership of managing their book of business and customer needs
- Strong understanding of Rocket’s products, customer base and processes
- Work within the Gainsight platform to ensure all customer inputs are addressed
- Coordinate with cross functional teams within Rocket to provide for our customer’s needs and foster positive experiences
- Acts as a mentor for junior level representatives
- Strong executive presence and desire to build partnerships with our customers
- May recommend customer engagement business process improvements
- 6 years of related customer support or customer engagement experience
- Bachelor’s degree preferred
- Have advanced knowledge of Rocket’s products and services
- Experience leading initiatives with cross-functional teams (Sales, Marketing, Support)
- Database and Analytics experience
- Gainsight Experience
Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.
At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Senior Customer Success Manager in Newbury employer: Rocket Software Development India
At Rocket Software, we pride ourselves on fostering a vibrant and inclusive work culture where every employee is empowered to thrive. As a Senior Customer Success Manager, you will not only take ownership of customer relationships but also have the opportunity to mentor others and collaborate with cross-functional teams, ensuring both personal and professional growth. With a commitment to diversity and a focus on employee well-being, Rocket offers a unique environment that values your contributions and encourages innovation.
Contact Details:
Rocket Software Development India Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager in Newbury
✨Tip Number 1
Network like a pro! Reach out to current employees at Rocket through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Senior Customer Success Manager role.
✨Tip Number 2
Prepare for the interview by understanding Rocket’s products inside out. Show us you’re not just familiar with them, but that you can discuss how they benefit customers and improve their experience.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've taken ownership in past roles and fostered cross-functional relationships. We love hearing about real-life successes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in being part of our Rocket family.
We think you need these skills to ace Senior Customer Success Manager in Newbury
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you truly believe in what we do at StudySmarter and how you can contribute to our mission.
Tailor Your Experience:Make sure to highlight your relevant experience in customer success and engagement. We love seeing how your background aligns with the responsibilities of the Senior Customer Success Manager role, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Rocket Software Development India
✨Know Your Stuff
Make sure you have a solid understanding of Rocket's products and services. Brush up on their customer base and processes, as this will show your genuine interest and readiness to take ownership of customer interactions.
✨Showcase Your Experience
Prepare to discuss your previous customer support or engagement experience in detail. Highlight specific examples where you've successfully led initiatives with cross-functional teams, as this aligns perfectly with what they’re looking for.
✨Be a Team Player
Emphasise your ability to foster internal relationships and work collaboratively. Share instances where you’ve acted as a mentor or supported junior team members, as this reflects the values they cherish at Rocket.
✨Engage with Enthusiasm
Bring your enthusiasm to the interview! Show that you believe in the company’s mission and values. A positive attitude can go a long way in demonstrating that you’re a great fit for their culture.
