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- Tasks: Lead a dynamic team to deliver exceptional customer solutions and drive innovation.
- Company: Join a vibrant company that values creativity and passion in its workforce.
- Benefits: Enjoy competitive pay, career development, and a supportive work environment.
- Other info: Be part of a diverse team committed to inclusivity and growth.
- Why this job: Make a real impact by mentoring others and enhancing customer experiences.
- Qualifications: 8 years in IT with strong leadership and project management skills.
The predicted salary is between 36000 - 60000 £ per year.
Its fun to work in a company where people truly BELIEVE in what theyre doing!
The Manager Customer Solutions Engineering brings creativity, curiosity and passion to the role. They are responsible for ensuring that the goals and objectives of their product team in Customer Solutions Engineering are being met. The Manager leads their team to motivate, organize and oversee the daily operations of the team activities. This includes the continual coaching and career development of the team members.
Essential Duties and Responsibilities- Team Leadership
- Work with the Director of Customer Solutions Engineering to set goals and objectives for the team
- Plan, strategize and track tasks and timelines for the team to accomplish set team goals
- Communicate with team members on a daily basis to ensure day to day deliverables and road blocks are being addressed
- Manage resource allocations and workloads based on incoming customer requests and projects
- Interface with Project Delivery on project escalations and strategy questions on behalf of the team
- Develop team processes for training and updates to team collateral on product changes and ensure those processes are being followed
- Mentor and connect team members to resolve employee training queries and questions
- Create employee training plans and provide product services training as appropriate
- Develop and grow team members careers by setting objectives for each employee and coaching them to ensure their goals are met
- Resolve any team concerns or escalations with the Director of Customer Solutions Engineering
- Services to Customers
- Provide exceptional value-driven services to customers
- Builds upon established solution delivery techniques to help drive continual improvement
- Establishes credibility as a Rocket product expert with all audience levels
- Mentors and teaches junior consultants on product implementation strategies
- Leverages Rocket subject matter experts to provide effective and creative solutions to Rocket customers
- Drafts customer and internal training materials on our products
- Handles objections professionally; answers questions quickly and coherently; deals with challenges assertively and persuasively
- Partners with Project Management to communicate progress, risks and roadblocks considering customer objectives, timeframe and budget
- Gains an understanding of the customer business and seeks to identify opportunities where Rocket can bring added value to the customer
- Guides client best practice configuration and use of Rocket products and trains customers in administration and use of the products
- Demonstrates consulting and technical leadership skills and is able to lead teams on engagements with mid-level complexity
- Contributes as subject matter expert in services pre-sales activities including discovery, scoping and solution proposals.
- 8 years in related Information Technology position
- 5 years Project Management Consulting or management experience
- 5 years development application lifecycle or change management experience
- Excellent interpersonal skills
- Critical thinking, analytical and problem solving
- Relationship management
- Excellent written and verbal communication
- Previous customer facing experience is a plus
- Bonus: Experience with legacy platforms (Mainframe IBM i)
Information Security
Information security is everyones responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control according to their role.
Diversity Inclusion & Equity
At Rocket we are committed to an inclusive workplace environment where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
As part of our commitment to a safe and trustworthy workplace we include background and reference checks in our hiring process. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment please call: or send an email to We will make a determination on your request for reasonable accommodation on a case-by-case basis.
If you like wild growth and working with happy enthusiastic over-achievers youll enjoy your career with us!
Required Experience- Manager
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
- Full-Time
- 1
Manager, Customer Solutions Engineering in Newbury employer: Rocket Software Development India
Contact Detail:
Rocket Software Development India Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Customer Solutions Engineering in Newbury
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show genuine interest in what they do. Tailor your answers to reflect how your skills align with their goals, especially in customer solutions engineering.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. We recommend focusing on common questions related to team leadership and problem-solving, as these are key for the Manager role.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. It shows your enthusiasm and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Manager, Customer Solutions Engineering in Newbury
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you truly believe in what you're doing and how you can contribute to our team.
Tailor Your Experience: Make sure to highlight your relevant experience in project management and customer solutions. We love seeing how your background aligns with our goals, so don’t hold back on those achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s necessary!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Rocket Software Development India
✨Know Your Stuff
Make sure you’re well-versed in the products and services offered by the company. Familiarise yourself with Rocket's solutions and be ready to discuss how your experience aligns with their offerings, especially in customer solutions engineering.
✨Showcase Your Leadership Skills
As a Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching, career development, and resolving conflicts.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle customer challenges. Think of specific scenarios where you’ve had to navigate complex situations and how you provided value-driven solutions.
✨Emphasise Communication Skills
Since this role involves daily communication with team members and customers, be ready to highlight your interpersonal skills. Share examples of how you've effectively communicated project updates or resolved issues in previous roles.