At a Glance
- Tasks: Provide hands-on IT support in a dynamic game studio environment.
- Company: Join a vibrant London-based game studio with a passion for innovation.
- Benefits: Enjoy competitive salary, private medical insurance, and gym membership allowance.
- Other info: Great opportunity for career growth in a creative and supportive team.
- Why this job: Make a real impact on game development with your IT skills.
- Qualifications: 3+ years in IT support, strong troubleshooting skills, and a passion for tech.
The predicted salary is between 30000 - 40000 £ per year.
The Space Rangers team are recruiting an IT Support Engineer to join a London based Game Studio! Location: London, Bromley (on-site).
ABOUT THE ROLE
With solid experience in a Help Desk, Service Desk, or IT Support role, the IT Support Engineer at our London-based games studio will provide proactive, hands-on support across the organisation. Reporting to the IT Director, you’ll deliver high-quality 1st and 2nd line support to end users, maintain the studio’s end-user computing environment, and help keep day-to-day IT operations running smoothly. This is not a generic support role; our teams rely on high-spec hardware, specialist peripherals, and stable, high-performing workstation environments to make games. You’ll be supporting a fast-paced game development studio where responsive, reliable IT has a direct impact on productivity. This role is also a strong development opportunity for someone who wants to grow beyond frontline support and broaden their exposure to infrastructure and the wider IT stack used across the studio.
WHAT YOU’LL DO
- Provide high-quality 1st and 2nd line support for IT incidents and service requests.
- Diagnose and resolve hardware, software, and user issues, escalating where needed.
- Take ownership of tickets through to resolution within agreed SLAs.
- Support and maintain the studio’s end-user computing environment.
- Build, configure, deploy, diagnose, and repair workstations, laptops, and peripherals.
- Work closely with the wider IT team to resolve issues and improve support processes.
- Monitor ticket trends and suggest improvements to reduce repeat issues and improve first-time fix rates.
- Help educate users on best practices and reduce avoidable support requests.
- Produce clear documentation where needed.
- Develop your knowledge of the wider IT environment, with exposure to infrastructure, core services, and the broader technology stack that supports the studio.
- Provide off-site support when required, including occasional national and international travel.
WHAT YOU'LL NEED TO SUCCEED
- 3+ years experience working in a Help Desk, Service Desk, or 1st/2nd line IT support environment.
- Strong written and verbal communication skills, with the ability to explain technical issues clearly.
- An approachable, service-focused manner.
- Strong troubleshooting and fault-finding skills across hardware and software.
- Self-motivation, adaptability, and a positive, can-do attitude.
- Experience working independently and as part of a team.
- A genuine interest in developing your technical knowledge and growing into broader infrastructure and platform technologies over time.
TECHNICAL SKILLS
- PC hardware, including high-performance workstations, peripherals, graphics cards, and drivers.
- Experience building, diagnosing, and repairing desktop hardware.
- Experience supporting Microsoft Windows environments.
- Experience supporting Microsoft Office / Microsoft 365 productivity tools.
- Basic networking knowledge.
- Familiarity with service desk or ticketing systems.
DESIRABLE
- Experience supporting game development, creative studios, or other high-performance user environments.
- Familiarity with the challenges of supporting specialist or performance-sensitive workstation setups.
- Experience with Active Directory, Entra, or other identity management tools.
- Experience with service desk software and asset management processes.
- Experience supporting AV equipment, meeting room systems, and collaboration technology, such as Q-SYS.
- An interest in games, games technology, or PC hardware.
WHAT WE CAN OFFER
Competitive Salary and Benefits Package: Your health and wellbeing is important to us, so we offer a variety of benefits including:
- Enhanced Private Pension Scheme
- Private Medical Insurance
- Group Life Assurance
- Competitive holiday + studio wide closures in summer and winter
- Gym Membership Allowance
- Free Eye Tests
- Free on-site parking
- Electric Car Scheme
- Season Ticket Loans
A FRIENDLY NOTE FROM THE RECRUITMENT TEAM
Let us do the work for you: Even if your profile isn’t an exact match for all of the qualifications listed above, we still want you to apply. Our team members come from a variety of different industries, not all of which are immediately relevant to game or software development, and we welcome all candidates of similarly varied backgrounds, communities, and identities.
IT Support Engineer [Onsite - Bromley] in London employer: Rocket Science Group
Join our dynamic London-based game studio as an IT Support Engineer, where you'll be part of a vibrant team that values innovation and creativity. We offer a competitive salary and a comprehensive benefits package, including private medical insurance and a generous pension scheme, all within a supportive work culture that encourages personal and professional growth. With opportunities to expand your technical skills in a fast-paced environment, this role is perfect for those looking to make a meaningful impact in the gaming industry while enjoying a collaborative and engaging workplace in Bromley.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer [Onsite - Bromley] in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common IT support scenarios and how you'd handle them. This will not only boost your confidence but also prepare you for those tricky questions during the interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the team. They might share valuable insights that can give you an edge in your application.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team at the game studio!
We think you need these skills to ace IT Support Engineer [Onsite - Bromley] in London
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your 3+ years of experience in IT support. We want to see how you've tackled challenges in Help Desk or Service Desk roles, so share specific examples that showcase your troubleshooting skills and ability to resolve issues.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to explain your technical skills and experiences. Remember, we’re looking for strong written communication, so make it easy for us to understand your background and expertise.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the IT Support Engineer role. Mention your familiarity with high-performance workstations and any relevant tools or technologies you’ve worked with.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at Rocket Science Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of PC hardware, especially high-performance workstations and peripherals. Be ready to discuss your experience with troubleshooting and repairing desktop hardware, as well as supporting Microsoft Windows environments.
✨Show Off Your Communication Skills
Since you'll be explaining technical issues to non-techies, practice articulating complex concepts in simple terms. Think about examples from your past roles where you successfully communicated solutions to users.
✨Demonstrate Your Problem-Solving Mindset
Prepare to share specific instances where you diagnosed and resolved IT incidents. Highlight your ability to take ownership of tickets and how you’ve improved first-time fix rates in previous roles.
✨Express Your Passion for Gaming and Tech
Let your enthusiasm for games and technology shine through! Talk about any relevant experiences you have in game development or supporting high-performance user environments, as this will resonate well with the studio's culture.
