At a Glance
- Tasks: Oversee daily operations and ensure high standards at Rocket Padel clubs.
- Company: Join Rocket Padel, a fast-growing leader in the padel community.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Exciting career growth in a dynamic, community-focused environment.
- Why this job: Be part of an energetic team making sports accessible and fun for everyone.
- Qualifications: Strong leadership skills and a passion for sports and customer experience.
The predicted salary is between 30000 - 40000 € per year.
Location: Rocket Padel Ilford & Beckton
Reports To: Club Manager
Salary: Competitive
Start Date: Mid–Late June
Rocket Padel is a fast-growing business focused on creating fun, social, and accessible sports and wellness communities. Since launching in 2018, Rocket Padel has established itself as one of Europe’s leading padel operators, with venues across Scandinavia and continued expansion throughout the UK.
Roles & Responsibilities Overview
The Deputy Manager will work closely with the Club Managers and senior leadership team to support the overall operational management of Rocket Padel Ilford & Beckton. The role will involve overseeing day-to-day operations across both venues, ensuring the clubs operate efficiently, safely, and to the highest standards at all times.
Operational Management
- Supporting the day-to-day operational running of both clubs
- Ensuring high standards of presentation, cleanliness, and customer experience across all areas
- Coordinating operations between reception, coaching, gym, events, and F&B departments
- Assisting with operational problem-solving and ensuring smooth service delivery during peak periods
- Supporting the implementation and maintenance of operational procedures and standards
- Acting as Manager on Duty when required
Staff Management
- Managing and overseeing staff rota scheduling across departments
- Ensuring appropriate staffing levels during peak and off-peak hours
- Supporting Duty Managers and team leaders in maintaining service standards
- Assisting with recruitment, onboarding, training, and staff development
- Monitoring staff performance and supporting disciplinary or performance procedures where required
- Promoting a positive, professional, and team-oriented working culture
Safeguarding & Staff Welfare
- Supporting safeguarding procedures and escalating concerns appropriately
- Acting as an emergency escalation contact when necessary
- Supporting staff wellbeing and maintaining a safe and inclusive working environment
- Assisting with incident management and reporting procedures
- Promoting professionalism, accountability, and duty of care across all departments
Food & Beverage Operations
- Support food and beverage purchasing and supplier coordination
- Assist in monitoring stock levels and supporting stock control procedures
- Supporting the daily operation of café and bar services
- Assisting with hygiene, cleanliness, and compliance standards
- Supporting revenue growth through strong operational standards and customer experience
Compliance & Safety
- Supporting health & safety procedures and compliance standards
- Ensuring operational compliance across both sites
- Assisting with risk assessments, incident reporting, and operational follow-up
- Supporting Duty Managers with operational issues and emergency procedures
- Maintaining a safe environment for staff, members, and guests
Communication & Reporting
- Ensuring staff correctly use Microsoft Teams communication channels for operational reporting, incident logging, and internal communication and updates
- Monitoring communication standards to ensure information logged and followed up appropriately
- Supporting structured handovers between shifts and departments
- Assisting with operational reporting to senior management
- Supporting consistency between both club locations
Member Experience & Community
- Supporting high levels of customer service across all departments
- Assisting with member enquiries, complaints, and escalations professionally
- Supporting club events, socials, and community engagement initiatives
- Helping create a welcoming, energetic, and premium club atmosphere
- Supporting membership retention and member satisfaction initiatives
Partnerships
- Supporting and maintaining strong relationships with club partners and sponsors
- Assisting with partnership sales opportunities and commercial activations
- Coordinating and supporting partner events and hospitality experiences
- Ensuring partners are represented professionally within the clubs
- Supporting collaboration opportunities between partners, events, and the wider Rocket Padel community
Key Attributes
- Strong organisational and leadership skills
- Excellent communication and interpersonal abilities
- Proactive and solution-focused mindset
- High attention to detail and operational standards
- Ability to manage multiple priorities in a fast-paced environment
- Flexible and adaptable approach to operational demands
- Strong team management and people skills
- Passion for sport, hospitality, and customer experience
Why Rocket Padel
Join the Padel Revolution! Working at Rocket Padel is more than just a job. Our promise includes a personal journey where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. Rocket Padel is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills.
Deputy Manager – Rocket Padel Ilford & Beckton in London employer: Rocket Padel
Rocket Padel is an exceptional employer that fosters a vibrant and inclusive work culture, where employees are encouraged to grow both personally and professionally. With competitive salaries and a commitment to staff welfare, team members enjoy a dynamic environment that prioritises operational excellence and community engagement, making it a rewarding place to work in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager – Rocket Padel Ilford & Beckton in London
✨Tip Number 1
Get to know the Rocket Padel vibe! Visit the clubs, chat with staff and members, and soak up the atmosphere. This will help you understand what makes Rocket Padel tick and give you some great talking points during your interview.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local events. Building relationships can give you insider info about the company culture and even lead to a referral, which can boost your chances of landing that Deputy Manager role.
✨Tip Number 3
Show off your passion for sport and community! During interviews, share your experiences in sports management or customer service. Highlight how you can contribute to creating an energetic and inclusive environment at Rocket Padel.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Deputy Manager – Rocket Padel Ilford & Beckton in London
Some tips for your application 🫡
Show Your Passion for Padel:When writing your application, let your love for padel and sports shine through! We want to see how your enthusiasm aligns with our mission at Rocket Padel to create fun and inclusive communities.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills that match the Deputy Manager role. We’re looking for someone who can support our operational excellence, so show us how you can contribute!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts well. We appreciate a well-organised application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Rocket Padel.
How to prepare for a job interview at Rocket Padel
✨Know the Company Inside Out
Before your interview, make sure you research Rocket Padel thoroughly. Understand their mission, values, and the unique aspects of their venues. This will not only help you answer questions more effectively but also show your genuine interest in being part of their community-driven culture.
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed teams or improved operational efficiency. Highlight how you can contribute to maintaining high standards and a positive working environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle operational challenges. Think of specific scenarios where you had to manage staff, resolve customer complaints, or ensure compliance with safety standards. Practising these responses will help you feel more confident during the interview.
✨Emphasise Your Passion for Sport and Community
Rocket Padel is all about creating fun and inclusive sports communities. Be ready to discuss your passion for sport and how you can enhance member experiences. Share ideas on community engagement initiatives or events that could strengthen the club atmosphere and member satisfaction.
