At a Glance
- Tasks: Welcome members and guests, manage bookings, and ensure a top-notch club experience.
- Company: Join Rocket Padel, a vibrant and growing lifestyle brand in the sports community.
- Benefits: Enjoy staff discounts, ongoing training, and be part of an exciting club culture.
- Other info: Flexible shifts, including afternoons and weekends, to fit your schedule.
- Why this job: Perfect for those who love engaging with people and thrive in a dynamic environment.
- Qualifications: Customer service experience is a must; passion for Padel is a plus!
The predicted salary is between 24000 - 36000 £ per year.
Club Host – Rocket Padel
As a Club Host at Rocket Padel, you’ll be the face of the club - the first smile our members and guests see and the person who ensures every visit feels exceptional. You’ll play a key role in the smooth running of daily operations, supporting events, and maintaining the club’s premium atmosphere through impeccable service and attention to detail.
This position is ideal for someone proactive, organised, and personable - someone who thrives in a dynamic, high-end environment and knows how to make people feel welcome, valued, and inspired to return.
Key Responsibilities
Member & Guest Experience
· Deliver a warm, professional welcome to all members and guests.
· Assist with bookings, memberships, and general club inquiries.
· Anticipate and respond to member needs to ensure a consistently high level of satisfaction.
· Build positive relationships with members, creating a friendly and inclusive community atmosphere.
Facility Presentation
· Take pride in the club’s appearance, ensuring courts, lounge areas, and changing rooms are immaculate at all times.
· Conduct regular checks to ensure areas are clean, stocked, and maintained to the highest standards.
· Take ownership of the environment - genuine care for the space and attention to detail are essential.
Food & Beverage
· Support the daily operation of the bar and lounge, providing attentive and efficient service.
· Prepare and serve quick-preparation food and beverage items to a premium standard.
· Maintain cleanliness, organisation, and compliance with food safety procedures.
· Previous experience in bar, café, or hospitality environments is highly desirable.
Hosting & Events
· Be a visible, approachable presence throughout the club - greeting, assisting, and engaging with members.
· Support event setup and delivery, contributing to a lively and social club atmosphere.
· Manage court bookings, equipment hire, and day-to-day service with professionalism and enthusiasm.
· Handle member feedback constructively, ensuring issues are followed up promptly and effectively.
Shift Pattern & Availability
· Regular afternoon and evening shifts (typically 2pm–10pm) and flexibility for weekends and special events.
· Reliability, consistency, and a positive, adaptable attitude are key to success in this role.
Health, Safety & Compliance
· Ensure all health, safety, and hygiene protocols are followed.
· Carry out routine checks to maintain a safe, welcoming, and compliant environment for members and staff.
Qualifications & Skills
· Experience in a customer-facing role within hospitality, leisure, or sport.
· Confident communicator who enjoys interacting with people and building relationships.
· Strong organisational and multitasking skills with a proactive “can-do” mindset.
· Passionate about service excellence and maintaining high standards.
· Interest in Padel or willingness to learn quickly about the sport.
· Level 2 Food Safety & Hygiene certification preferred.
· First Aid certification is an advantage.
Benefits
· Staff discounts on Padel, food, beverages, merchandise, and club events.
· Ongoing training and personal development opportunities – we believe in promoting from within.
· Be part of a fast-growing, premium Padel club and lifestyle brand, surrounded by a vibrant community of players, professionals, and enthusiasts.
Club Host - Rocket Padel Battersea in London employer: Rocket Padel
Rocket Padel is an excellent employer, offering a vibrant and dynamic work environment where you can thrive as a High-Energy Commis Chef. With a strong focus on employee growth and opportunities for advancement into management roles, you'll be part of a supportive and diverse team dedicated to providing nutritious meals in a busy kitchen setting. Located in Beckton, this role not only allows you to showcase your culinary skills but also to contribute to a healthy lifestyle for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Club Host - Rocket Padel Battersea in London
✨Tip Number 1
Familiarise yourself with the Padel sport and its community. Understanding the game will not only help you connect with members but also show your genuine interest in the role, making you a more appealing candidate.
✨Tip Number 2
Demonstrate your customer service skills by engaging with potential members or guests at local Padel events or clubs. This hands-on experience can provide you with valuable insights and stories to share during your interview.
✨Tip Number 3
Showcase your organisational skills by volunteering to help coordinate events or activities in your community. This will not only enhance your resume but also give you practical examples of your ability to manage multiple tasks effectively.
✨Tip Number 4
Be proactive in networking within the hospitality and leisure industry. Connect with professionals on platforms like LinkedIn, and don’t hesitate to reach out to current employees at Rocket Padel to gain insights about the club culture and expectations.
We think you need these skills to ace Club Host - Rocket Padel Battersea in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service, hospitality, or leisure. Emphasise any roles where you've engaged with customers and created a welcoming atmosphere.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role of Club Host at Rocket Padel. Mention specific skills that align with the job description, such as your proactive mindset and ability to multitask.
Showcase Your Personality:Since this role requires a personable approach, let your personality shine through in your application. Use a friendly tone and share anecdotes that demonstrate your ability to connect with people.
Highlight Relevant Certifications:If you have any certifications related to food hygiene or first aid, be sure to mention them. These qualifications can set you apart from other candidates and show your commitment to safety and service excellence.
How to prepare for a job interview at Rocket Padel
✨Show Your Passion for Customer Service
As a Club Host, your role revolves around providing exceptional customer service. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your proactive mindset and commitment to creating a welcoming atmosphere.
✨Familiarise Yourself with Padel
While prior knowledge of Padel isn't mandatory, showing an interest in the sport can set you apart. Do a bit of research about Padel, its rules, and its community. This will not only help you answer questions but also show your enthusiasm for the role.
✨Highlight Your Organisational Skills
The role requires strong multitasking and organisational abilities. Prepare to discuss specific instances where you've successfully managed multiple tasks or events simultaneously. This will reassure the interviewers that you can handle the dynamic environment of the club.
✨Demonstrate Flexibility and Reliability
Since the position involves varied shifts, emphasise your availability and willingness to adapt to changing needs. Share any experiences where you've had to be flexible in your work schedule or take on additional responsibilities, showcasing your reliability as a team member.
