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For Companies At a Glance
- Tasks: Welcome members and guests, manage bookings, and ensure a top-notch club experience.
- Company: Join Rocket Padel, a vibrant and growing lifestyle brand in the sports community.
- Benefits: Enjoy staff discounts, ongoing training, and be part of an exciting club culture.
- Why this job: Perfect for those who love engaging with people and thrive in a dynamic environment.
- Qualifications: Customer service experience is a must; passion for Padel is a plus!
- Other info: Flexible shifts, including afternoons and weekends, to fit your schedule.
The predicted salary is between 24000 - 36000 £ per year.
Club Host – Rocket Padel
As a Club Host, you will be the face of our club, ensuring every member and guest receives a warm welcome and an exceptional experience. You’ll support daily operations, help coordinate events, and uphold the highest standards of customer service and hospitality.
This role is ideal for someone proactive, organised, and engaging – someone who thrives in a premium environment and can create a friendly, professional, and welcoming atmosphere.
Key Responsibilities
Member and Guest Experience
- Greet members and guests, delivering a warm and professional welcome.
- Handle inquiries and assist with bookings, memberships, and general club information.
- Anticipate and respond to member and guest needs to ensure a high level of satisfaction.
Facility Management
- Take ownership of the club’s presentation, including courts, lounge areas, and changing rooms – genuine care for the space is essential.
- Ensure all areas are clean, stocked, and maintained to the highest standards at all times.
Food and Beverage Service
- Support daily operations of the bar and lounge, delivering excellent service.
- Prepare and serve quick-preparation food and beverage options to a high standard.
- Prior experience in bar, café, or hospitality environments is highly desirable.
Health and Safety
- Ensure compliance with health and safety and hygiene regulations.
- Conduct routine checks to maintain a safe and welcoming environment for members and staff.
Host Responsibilities
- Be a visible, approachable presence in the club – greeting and engaging with members regularly.
- Assist with court bookings, equipment hire, and general service delivery.
- Handle feedback and resolve issues professionally, ensuring follow-up where required.
- Support the planning and delivery of member events and activities to build community engagement.
Shift Availability and Flexibility
- Reliability and consistency are critical. The role requires regular afternoon and evening shifts (typically 2pm–10pm) and flexibility to support peak periods, including weekends and events.
- Willingness to adapt to the changing needs of the club and provide cover when needed is highly valued.
Qualifications and Skills
- Experience in a customer-facing role, ideally in hospitality, leisure, or sport.
- Confident, personable, and comfortable building relationships with a wide range of people.
- Strong multitasking and organisational skills.
- Proactive mindset with a ‘can-do’ attitude and a passion for service excellence.
- Interest in Padel or willingness to quickly learn about the sport.
- Basic knowledge of food hygiene (Level 2 Food Safety & Hygiene certification highly desirable).
- First Aid certification is a bonus.
Benefits
- Staff discounts on food, beverage, merchandise, and club events.
- Ongoing training and development opportunities – we’re committed to growing talent from within.
- Be part of a fast-growing, high-profile Padel club and premium lifestyle brand.
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Club Host - Rocket Padel Battersea employer: Rocket Padel
Contact Detail:
Rocket Padel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Club Host - Rocket Padel Battersea
✨Tip Number 1
Familiarise yourself with the Padel sport and its community. Understanding the game will not only help you connect with members but also show your genuine interest in the role, making you a more appealing candidate.
✨Tip Number 2
Demonstrate your customer service skills by engaging with potential members or guests at local Padel events or clubs. This hands-on experience can provide you with valuable insights and stories to share during your interview.
✨Tip Number 3
Showcase your organisational skills by volunteering to help coordinate events or activities in your community. This will not only enhance your resume but also give you practical examples of your ability to manage multiple tasks effectively.
✨Tip Number 4
Be proactive in networking within the hospitality and leisure industry. Connect with professionals on platforms like LinkedIn, and don’t hesitate to reach out to current employees at Rocket Padel to gain insights about the club culture and expectations.
We think you need these skills to ace Club Host - Rocket Padel Battersea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, hospitality, or leisure. Emphasise any roles where you've engaged with customers and created a welcoming atmosphere.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role of Club Host at Rocket Padel. Mention specific skills that align with the job description, such as your proactive mindset and ability to multitask.
Showcase Your Personality: Since this role requires a personable approach, let your personality shine through in your application. Use a friendly tone and share anecdotes that demonstrate your ability to connect with people.
Highlight Relevant Certifications: If you have any certifications related to food hygiene or first aid, be sure to mention them. These qualifications can set you apart from other candidates and show your commitment to safety and service excellence.
How to prepare for a job interview at Rocket Padel
✨Show Your Passion for Customer Service
As a Club Host, your role revolves around providing exceptional customer service. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your proactive mindset and commitment to creating a welcoming atmosphere.
✨Familiarise Yourself with Padel
While prior knowledge of Padel isn't mandatory, showing an interest in the sport can set you apart. Do a bit of research about Padel, its rules, and its community. This will not only help you answer questions but also show your enthusiasm for the role.
✨Highlight Your Organisational Skills
The role requires strong multitasking and organisational abilities. Prepare to discuss specific instances where you've successfully managed multiple tasks or events simultaneously. This will reassure the interviewers that you can handle the dynamic environment of the club.
✨Demonstrate Flexibility and Reliability
Since the position involves varied shifts, emphasise your availability and willingness to adapt to changing needs. Share any experiences where you've had to be flexible in your work schedule or take on additional responsibilities, showcasing your reliability as a team member.
