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For Companies At a Glance
- Tasks: Lead daily operations and inspire a team to deliver exceptional service.
- Company: Join Rocket Padel, a fast-growing community-focused sports brand.
- Benefits: Enjoy complimentary membership, discounts, and career growth opportunities.
- Why this job: Be part of the Padel revolution and shape the future of sports.
- Qualifications: Experience in hospitality or leisure, strong leadership skills, and a passion for customer service.
- Other info: Dynamic environment with exciting expansion plans across the UK.
The predicted salary is between 28800 - 42000 £ per year.
Location: Rocket Padel Battersea Power Station, SW11 8DQ
Salary: Competitive - DOE
Contract Type: Full-time - flexibility to work evenings, weekends, and holidays required
Commute: Applicants must be able to reliably commute or plan to relocate before starting work
About Us
Rocket Padel is a fast-growing business on a mission to create the most fun, open, and social exercise community for everyone. Since 2018, we have established and operated over 100 courts across Scandinavia. In 2023, we proudly opened our first UK venue in Bristol - and now we are bringing London’s first premium indoor riverside Padel venue to Battersea Power Station. Rocket Padel Battersea Power Station (BPS) features four premium indoor courts, a café, lounge, pro shop, and changing facilities. With exciting expansion plans already underway, we are actively exploring new sites across the UK.
Overview
As Duty Manager at Rocket Padel, you will play a pivotal role in the daily operations of our premium club - ensuring excellence across every touchpoint. Leading by example, you will set and maintain the highest standards of service, presentation, and safety. This role suits a proactive, organised individual with hospitality or leisure operations experience who thrives in fast-paced, people-focused environments. You will inspire and support the team to deliver exceptional service, take ownership of operational standards, and take pride in the seamless running of the club.
Key Responsibilities
- Club Operations
- Lead daily operations, acting as the senior staff member on duty to ensure smooth running of all areas.
- Motivate, coach, and support the front-of-house and bar teams to deliver consistently high standards.
- Conduct pre-shift briefings and end-of-day debriefs to align the team and review performance.
- Take ownership of operational standards - from cleanliness and presentation to service delivery.
- Drive continuous improvement by identifying and implementing ways to enhance efficiency and guest satisfaction.
- Ensure adherence to all club procedures, policies, and opening/closing checklists.
- Member & Guest Experience
- Deliver a warm, professional, and engaging welcome to every member and guest.
- Support with bookings, memberships, and general inquiries, ensuring a smooth and efficient experience.
- Anticipate and respond to member needs, resolving any issues promptly and professionally.
- Play an active role in organising and hosting events to foster community engagement.
- Facility Management
- Ensure all club areas - including courts, lounge, and locker rooms - are maintained to the highest standard.
- Conduct regular facility inspections, proactively addressing maintenance or presentation issues.
- Coordinate with cleaning and maintenance teams to uphold Rocket Padel's premium standards.
- Food & Beverage Service
- Support in the daily operation of the bar and lounge, maintaining exceptional service levels.
- Support the preparation and delivery of fresh, quick-preparation food and drink options.
- Ensure compliance with hygiene, safety, and stock rotation standards (FIFO), assisting with ordering and stock control.
- Health & Safety
- Ensure full compliance with all health, safety, and food hygiene regulations.
- Conduct regular checks and report hazards, accidents, or maintenance issues immediately.
- Promote a safe, clean, and welcoming environment for members and staff.
Qualifications & Skills
- Proven experience in hospitality or leisure operations, ideally within a premium or high-volume environment.
- Strong leadership and people management skills, with the ability to motivate and inspire others.
- Excellent organisational and multitasking abilities, with strong attention to detail.
- Calm, confident, and solutions-focused when handling operational challenges.
- Passionate about delivering exceptional customer experiences.
- Knowledge or strong interest in Padel, tennis, or sports hospitality.
- Level 2 Food Safety and Hygiene Certificate (highly desirable).
- First Aid qualification (desirable).
Benefits
- Complimentary Membership, including discounts on food, beverage, and merchandise.
- Opportunity to shape operations and play a key role within a growing, premium brand.
- Be part of a passionate, dynamic team driving the UK's Padel revolution.
Why Rocket Padel
Join the Padel Revolution! Working at Rocket Padel is more than a job - it is an opportunity to be part of something bigger. You will grow professionally while helping shape the future of one of the fastest-growing sports in the world. Rocket Padel is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Duty Manager in Bristol employer: Rocket Padel AB.
Contact Detail:
Rocket Padel AB. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Bristol
✨Tip Number 1
Get to know Rocket Padel inside out! Familiarise yourself with their mission, values, and the vibe of the Battersea venue. This way, when you walk in for an interview, you can show that you're not just another candidate but someone who genuinely gets what they're all about.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local events. A friendly chat can go a long way in making you stand out. Plus, they might give you insider tips on what the hiring team is really looking for.
✨Tip Number 3
Prepare for situational questions! Think about how you'd handle various scenarios in a fast-paced environment. Show them you can keep your cool and deliver exceptional service, even when things get hectic.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you're keen and professional, which is exactly what Rocket Padel is looking for in a Duty Manager.
We think you need these skills to ace Duty Manager in Bristol
Some tips for your application 🫡
Show Your Passion for Padel: When writing your application, let your love for Padel shine through! Share any experiences you have with the sport or how it has impacted your life. We want to see that you're not just looking for a job, but that you're excited about being part of our community.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in hospitality or leisure operations. We’re looking for someone who can lead and inspire, so showcase those leadership skills and any achievements that demonstrate your ability to deliver exceptional service.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the Duty Manager role at Rocket Padel.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Rocket Padel!
How to prepare for a job interview at Rocket Padel AB.
✨Know Your Padel
Familiarise yourself with the game of padel and its community. Being able to discuss your passion for the sport will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved service standards. Highlight how you motivated others and handled challenges, as this is crucial for a Duty Manager.
✨Understand the Operations
Research Rocket Padel's operations and values. Be ready to discuss how you would maintain high operational standards and enhance guest experiences, demonstrating that you align with their mission.
✨Ask Insightful Questions
Prepare thoughtful questions about the club's future plans, team dynamics, and community engagement initiatives. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
