At a Glance
- Tasks: Join the Rocket Copilot team to enhance user-friendly legal conversations.
- Company: Rocket Lawyer, the leading online legal service platform since 2008.
- Benefits: Remote work, competitive salary, and potential equity grants.
- Other info: Gain hands-on experience in a dynamic, mission-driven environment.
- Why this job: Make a real impact by improving legal access for millions worldwide.
- Qualifications: Recent grad with a research-focused degree and strong analytical skills.
The predicted salary is between 20000 - 30000 £ per year.
We believe everyone deserves access to affordable and simple legal services. Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. With offices in North America, South America, and Europe, Rocket Lawyer has helped over 30 million people create over 50 million legal documents and get their legal questions answered. We are expanding our team to enhance and expand the Rocket Lawyer platform.
About your role
Rocket Lawyer is making the law affordable and simple. You will join the Rocket CopilotTM team to help us bridge the gap between complex legal logic and a friendly, human‐centric conversational experience. This is a high‐impact role where you will see your work live in a product used by millions.
How you will make a difference day to day:
- Transcript Analysis: Review anonymized chat logs to identify where Rocket Copilot "hallucinates" or where users feel frustrated by legal complexity.
- Research Design: Work with product, design, data, legal, and engineering teams to establish user‐value focused research questions to assess user value and value gaps in our products.
- User Research Support: Help coordinate and take notes during usability sessions where real users interact with our AI agents.
- Quality Audit: Maintain a "Library of Truth"—documenting the best‐performing conversational patterns to be reused across the platform.
- Outcome focused: Focusing on producing insights on which conversations lead to conversion and engagement.
- Prompt Testing: Run "A/B tests" on different AI prompts to see which version provides the most helpful, legally safe, and engaging response.
- Style Guide/ Rubric: Based on your insights during this internship, create a style guide on voice and tone to which users respond better.
What you will need:
- Recent Grad: Research focused Masters degree in Linguistics, Cognitive Science, or a similar field.
- Analytical Curiosity: You love digging into data to find the "Why" behind a user’s behaviour.
- Writing Skills: You can take a 10‐sentence text and turn it into a 2‐sentence conversational response without losing the meaning.
- Research Background: You have undertaken previous research projects in different areas. Cataloging experience is a plus.
- Some familiarity with LLMs: (like Gemini) and a desire to learn professional tools.
- Mission‐Aligned: You believe that everyone, regardless of their bank account, should have access to legal protection.
- Language/ Translation Skills: You can understand the nuances in analyzing the style, tone and language used by Copilot, and identify where users respond positively.
Interview Process:
- Role Assessment(s)
- Reports to: Principal Product Manager
- Location: Remote, but you must be located in the UK during the internship
- Duration: June 8, 2026 - August 14, 2026, working 37.5 hours per week
Actual compensation packages are determined by various factors unique to each candidate, including but not limited to skill set, depth of experience, certifications, specific work location, and performance during the interview process. In addition to base salary, this role may include variable compensation and be eligible for an equity grant, depending on the position and level.
Base salary range:
By applying for this position, your data will be processed as per Rocket Lawyer Privacy Policy.
AI UX Conversational Analyst Intern in London employer: Rocket Lawyer
Rocket Lawyer is an exceptional employer that champions a culture of innovation and inclusivity, making legal services accessible to all. As an intern, you will be part of a dynamic team dedicated to enhancing user experiences, with ample opportunities for professional growth and development in a supportive remote environment. Join us in our mission to simplify legal processes while working alongside passionate professionals who value collaboration and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land AI UX Conversational Analyst Intern in London
✨Tip Number 1
Get to know the company inside out! Research Rocket Lawyer's mission and values, and think about how your skills align with their goals. This will help you stand out in interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn, and don't be shy about reaching out for a chat. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 3
Prepare for those interviews by practising common questions related to UX and AI. Think about how you can showcase your analytical curiosity and research background through real-life examples. We want to see your passion shine!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Rocket Lawyer team. Don’t miss out on this opportunity!
We think you need these skills to ace AI UX Conversational Analyst Intern in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the AI UX Conversational Analyst Intern role. Highlight your relevant skills and experiences that align with what we’re looking for, especially your analytical curiosity and writing skills.
Showcase Your Research Skills:Since this role involves a lot of research, don’t forget to mention any previous projects you've worked on. We want to see how you’ve tackled research questions and what insights you’ve gained from your work.
Keep It Conversational:Remember, we’re looking for someone who can turn complex ideas into simple, conversational responses. Use clear and concise language in your application to demonstrate your writing skills right from the start.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to make a difference in the legal field!
How to prepare for a job interview at Rocket Lawyer
✨Know Your Stuff
Before the interview, dive deep into Rocket Lawyer's mission and values. Understand their platform and how they make legal services accessible. This will help you connect your skills and experiences to their goals during the conversation.
✨Show Off Your Analytical Skills
Since this role involves transcript analysis and user research, be prepared to discuss any relevant projects you've worked on. Bring examples of how you've used data to uncover insights or improve user experiences, and be ready to explain your thought process.
✨Practice Conversational Responses
Given the focus on creating human-centric conversational experiences, practice summarising complex ideas into simple, engaging responses. This will showcase your writing skills and ability to communicate effectively, which is crucial for this role.
✨Ask Insightful Questions
Prepare thoughtful questions about the team, the product, and the challenges they face. This shows your genuine interest in the role and helps you understand how you can contribute to their mission of making law affordable and simple.
