At a Glance
- Tasks: Join Rocket Lawyer to analyse user interactions and improve AI conversational experiences.
- Company: Rocket Lawyer, a mission-driven company making legal services accessible for everyone.
- Benefits: Gain hands-on experience, work remotely, and contribute to impactful projects.
- Other info: Collaborate with diverse teams and develop valuable insights in a dynamic environment.
- Why this job: Make a difference by enhancing legal conversations for millions of users.
- Qualifications: Recent grad with a background in Linguistics or Cognitive Science and strong analytical skills.
The predicted salary is between 20000 - 30000 £ per year.
Requirements
- Recent Grad: Research focused Masters degree in Linguistics, Cognitive Science, or a similar field.
- Analytical Curiosity: You love digging into data to find the "Why" behind a user's behaviour.
- Writing Skills: You can take a 10-sentence text and turn it into a 2-sentence conversational response without losing the meaning.
- Research Background: You have undertaken previous research projects in different areas. Cataloguing experience is a plus.
- Some familiarity with LLMs (like Gemini) and a desire to learn professional tools.
- Mission-Aligned: You believe that everyone, regardless of their bank account, should have access to legal protection.
- Language/Translation Skills: You can understand the nuances in analysing the style, tone and language used by Copilot, and identify where users respond positively.
What the job involves
- Rocket Lawyer is making the law affordable and simple.
- You will join the Rocket Copilot™ team to help us bridge the gap between complex legal logic and a friendly, human-centric conversational experience.
- This is a high-impact role where you will see your work live in a product used by millions.
- Transcript Analysis: Review anonymised chat logs to identify where Rocket Copilot "hallucinates" or where users feel frustrated by legal complexity.
- Research Design: Work with product, design, data, legal, and engineering teams to establish user-value focused research questions to assess user value and value gaps in our products.
- User Research Support: Help coordinate and take notes during usability sessions where real users interact with our AI agents.
- Quality Audit: Maintain a "Library of Truth"—documenting the best-performing conversational patterns to be reused across the platform.
- Outcome focused: Focusing on producing insights on which conversations lead to conversion and engagement.
- Prompt Testing: Run "A/B tests" on different AI prompts to see which version provides the most helpful, legally safe, and engaging response.
- Style Guide/Rubric: Based on your insights during this internship, create a style guide on voice and tone to which users respond better.
Reports to: Principal Product Manager
Location: Remote, but you must be located in the UK during the internship.
Duration: June 8, 2026 - August 14, 2026, working 37.5 hours per week.
AI UX Conversational Analyst Internship employer: Rocket Lawyer
Rocket Lawyer is an exceptional employer that champions a mission-driven culture, ensuring that legal protection is accessible to everyone. As part of the innovative Rocket Copilot™ team, you will engage in meaningful work that directly impacts millions, while enjoying a supportive remote work environment that fosters collaboration and professional growth. With opportunities to enhance your research skills and contribute to user-centric design, this internship offers a unique chance to make a difference in the legal tech landscape.
StudySmarter Expert Advice🤫
We think this is how you could land AI UX Conversational Analyst Internship
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at events. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your analytical curiosity and writing chops. It’s a great way to demonstrate what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to user research and conversational design. We recommend role-playing with a friend to get comfortable with your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our mission.
We think you need these skills to ace AI UX Conversational Analyst Internship
Some tips for your application 🫡
Show Off Your Writing Skills:Make sure your application showcases your ability to condense complex ideas into clear, concise language. We want to see how you can take a lengthy text and turn it into something that’s easy to understand—just like you’d do in the role!
Highlight Your Research Experience:Don’t forget to mention any research projects you've worked on, especially if they relate to linguistics or cognitive science. We love analytical curiosity, so share how you’ve dug into data to uncover insights about user behaviour.
Connect with Our Mission:Let us know why you’re passionate about making legal protection accessible for everyone. Show us that you align with our mission at Rocket Lawyer and how you can contribute to bridging the gap between complex legal logic and user-friendly experiences.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Rocket Lawyer
✨Know Your Stuff
Make sure you brush up on your knowledge of linguistics and cognitive science. Be ready to discuss how your research background aligns with the role, especially any projects that involved analysing user behaviour or language nuances.
✨Show Your Analytical Curiosity
Prepare examples of how you've dug into data in the past. Think about specific instances where you identified the 'why' behind user actions and be ready to share these insights during the interview.
✨Master the Art of Conciseness
Since the role requires turning lengthy texts into concise conversational responses, practice summarising complex ideas into simple, engaging statements. This will showcase your writing skills and ability to communicate effectively.
✨Align with the Mission
Familiarise yourself with Rocket Lawyer's mission to make legal protection accessible. Be prepared to discuss why this resonates with you and how you can contribute to creating a user-friendly experience for everyone.
