At a Glance
- Tasks: Join the Rocket Copilot™ team to enhance user-friendly legal conversations.
- Company: Rocket Lawyer, the leading online legal service platform globally.
- Benefits: Remote work, competitive salary, and potential equity grants.
- Other info: Gain valuable experience in a dynamic, mission-driven environment.
- Why this job: Make a real impact by improving legal access for millions.
- Qualifications: Recent grad with a research-focused degree and strong writing skills.
The predicted salary is between 20000 - 30000 £ per year.
We believe everyone deserves access to affordable and simple legal services. Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. With offices in North America, South America, and Europe, Rocket Lawyer has helped over 30 million people create over 50 million legal documents and get their legal questions answered. We are expanding our team to enhance and expand the Rocket Lawyer platform.
About your role:
Rocket Lawyer is making the law affordable and simple. You will join the Rocket Copilot™ team to help us bridge the gap between complex legal logic and a friendly, human‑centric conversational experience. This is a high‑impact role where you will see your work live in a product used by millions.
How you will make a difference day to day:
- Transcript Analysis: Review anonymized chat logs to identify where Rocket Copilot "hallucinates" or where users feel frustrated by legal complexity.
- Research Design: Work with product, design, data, legal, and engineering teams to establish user‑value focused research questions to assess user value and value gaps in our products.
- User Research Support: Help coordinate and take notes during usability sessions where real users interact with our AI agents.
- Quality Audit: Maintain a "Library of Truth"—documenting the best‑performing conversational patterns to be reused across the platform.
- Outcome focused: Focusing on producing insights on which conversations lead to conversion and engagement.
- Prompt Testing: Run "A/B tests" on different AI prompts to see which version provides the most helpful, legally safe, and engaging response.
- Style Guide/ Rubric: Based on your insights during this internship, create a style guide on voice and tone to which users respond better.
What you’ll need:
- Recent Grad: Research focused Masters degree in Linguistics, Cognitive Science, or a similar field.
- Analytical Curiosity: You love digging into data to find the "Why" behind a user's behavior.
- Writing Skills: You can take a 10‑sentence text and turn it into a 2‑sentence conversational response without losing the meaning.
- Research Background: You have undertaken previous research projects in different areas. Cataloging experience is a plus.
- Some familiarity with LLMs: (like Gemini) and a desire to learn professional tools.
- Mission‑Aligned: You believe that everyone, regardless of their bank account, should have access to legal protection.
- Language/ Translation Skills: You can understand the nuances in analyzing the style, tone and language used by Copilot, and identify where users respond positively.
Interview Process:
- Role Assessment(s)
- Reports to: Principal Product Manager
- Location: Remote, but you must be located in the UK during the internship
- Duration: June 8, 2026 - August 14, 2026, working 37.5 hours per week
Actual compensation packages are determined by various factors unique to each candidate, including but not limited to skill set, depth of experience, certifications, specific work location, and performance during the interview process. In addition to base salary, this role may include variable compensation and be eligible for an equity grant, depending on the position and level.
Base salary range: By applying for this position, your data will be processed as per Rocket Lawyer Privacy Policy.
AI UX Conversational Analyst Intern employer: Rocket Lawyer
Rocket Lawyer is an exceptional employer that champions a culture of innovation and inclusivity, making legal services accessible to all. As part of the Rocket Copilot™ team, you will engage in meaningful work that directly impacts millions, with ample opportunities for professional growth and collaboration across diverse teams. Our remote work environment in the UK fosters flexibility while providing a supportive atmosphere where your insights can shape the future of legal technology.
StudySmarter Expert Advice🤫
We think this is how you could land AI UX Conversational Analyst Intern
✨Tip Number 1
Get to know Rocket Lawyer inside out! Familiarise yourself with their mission and values, especially how they make legal services accessible. This will help you connect your passion for user-centric design with their goals during interviews.
✨Tip Number 2
Practice your conversational skills! Since the role focuses on bridging complex legal logic with a friendly user experience, try role-playing with friends or family. This will help you articulate your thoughts clearly and confidently.
✨Tip Number 3
Show off your analytical curiosity! Prepare examples of past research projects where you dug deep into data to uncover insights. This will demonstrate your ability to think critically and contribute to the team’s goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Rocket Lawyer team and making a difference in the legal space.
We think you need these skills to ace AI UX Conversational Analyst Intern
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for making legal services accessible shine through. We want to see that you genuinely care about the mission and how your skills can contribute to it.
Tailor Your Responses:Make sure to customise your application to highlight relevant experiences and skills that align with the role. We love seeing how your background in linguistics or cognitive science can bring value to our team!
Be Clear and Concise:Remember, we’re looking for someone who can distil complex information into simple, conversational responses. Keep your writing clear and to the point, just like you would when communicating with users.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at Rocket Lawyer
✨Know Your Stuff
Before the interview, dive deep into Rocket Lawyer's mission and values. Understand their platform and how they make legal services accessible. This will help you connect your skills and experiences to their goals during the conversation.
✨Show Off Your Analytical Skills
Since this role involves a lot of data analysis, be prepared to discuss your previous research projects. Bring examples that showcase your analytical curiosity and how you've used data to uncover insights about user behaviour.
✨Practice Conversational Responses
Given the focus on creating human-centric conversational experiences, practice turning complex ideas into simple, engaging responses. This will demonstrate your writing skills and ability to communicate effectively, which is crucial for the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the team, the Rocket Copilot™ project, and how they measure success. This shows your genuine interest in the role and helps you understand how you can contribute to their mission.
