At a Glance
- Tasks: Support new restaurant partners with onboarding and provide excellent customer service.
- Company: Deliveroo is a tech-driven company transforming the food delivery industry.
- Benefits: Enjoy hybrid work, competitive salary, bonuses, and diverse workplace culture.
- Other info: Start date is 30th June 2025; be part of a supportive team.
- Why this job: Join a fast-growing startup and make a real impact in the food industry.
- Qualifications: Fluent in French and English, confident phone presence, and IT literate.
The predicted salary is between 15900 - 18400 £ per year.
The Role
We are building a Restaurant Launch Team to engage with all of our new restaurants partners we bring on to the Deliveroo platform that fall under the EU small and medium businesses team (SMB). We\'re centralising all restaurant launch and sales development activity to create a hub supporting our European markets so we can ensure we deliver a consistent approach to all restaurants partners from these teams
As a New Partner Experience Agent you\'ll be supporting new restaurants as they get started with Deliveroo and ensure they understand the process of onboarding them, answer any questions they have and generally provide a high level of service as they require it.
You\'ll be working to tight turnaround times, using skills to navigate requests from restaurants across the country. This will be a hybrid position after passing probation, and you will report to your Restaurant Launch Team Leader.
The base salary is £26,600, plus a bonus of up to £6,000 per year, paid quarterly. The start date for this role is 30th June 2025.
What you will do
You\'ll be on the phone, helping our new restaurants partners get set up and ready to start taking orders
Working with the launch team, the sales team, and our account managers, you\'ll be the face of Deliveroo for all of our newest partners
You\'ll be ready to take on challenging KPI\'s, whilst maintaining excellent customer service
You\'ll need to be organised, to maintain daily call plans to achieve your goals
What you\'ll need to be successful
Native or fluent in French + English
The confidence to make regular calls and a strong phone presence
Be IT literate and keep our systems up to date with all relevant information
You\'ll work as part of a small team so be a good team player, and be someone others want to work with
Commitment to professional development
It\'s important to keep in mind it\'s not just what you do, but how you do it - be someone others enjoy working with and a positive influence on other
Why Deliveroo?
Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.
We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We\'re a technology-driven company at the forefront of the most rapidly expanding industry in the world, so join us for the ride.
Benefits and Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a range of great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an exciting space.
#J-18808-LjbffrNew Partner Experience Agent - French Speaking in Manchester employer: Rocket Lab
Deliveroo is an exceptional employer that prioritises the well-being and growth of its employees, offering a vibrant work culture where diversity is celebrated. As a New Partner Experience Agent, you will enjoy a competitive salary with performance bonuses, flexible hybrid working arrangements, and ample opportunities for professional development within a rapidly expanding tech-driven environment. Join us in transforming the food industry while being part of a supportive team that values your contributions and fosters a positive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land New Partner Experience Agent - French Speaking in Manchester
✨Tip Number 1
Familiarise yourself with the Deliveroo platform and its services. Understanding how the onboarding process works for new restaurant partners will help you answer questions confidently and provide a high level of service.
✨Tip Number 2
Practice your phone communication skills in both French and English. Since you'll be making regular calls, being fluent and comfortable in both languages will make a significant difference in how effectively you can assist new partners.
✨Tip Number 3
Showcase your organisational skills by creating a mock daily call plan. This will not only prepare you for the role but also demonstrate your ability to manage time effectively during the interview process.
✨Tip Number 4
Emphasise your teamwork abilities. Be ready to share examples of how you've successfully collaborated with others in previous roles, as this will highlight your fit within the small team dynamic at Deliveroo.
We think you need these skills to ace New Partner Experience Agent - French Speaking in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer service and any roles that required strong communication skills. Emphasise your fluency in French and English, as this is crucial for the role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work with Deliveroo and how your skills align with their mission of transforming the food industry.
Showcase Your Customer Service Skills:In your application, provide examples of how you've successfully handled customer inquiries or challenges in previous roles. Highlight your ability to maintain a positive attitude and deliver excellent service under pressure.
Prepare for Potential Questions:Think about common interview questions related to customer service and teamwork. Be ready to discuss how you would handle difficult situations with restaurant partners and demonstrate your problem-solving abilities.
How to prepare for a job interview at Rocket Lab
✨Showcase Your Language Skills
As a French-speaking New Partner Experience Agent, it's crucial to demonstrate your fluency in both French and English during the interview. Be prepared to switch between languages seamlessly, as this will reflect your ability to communicate effectively with diverse restaurant partners.
✨Highlight Customer Service Experience
Since the role involves providing high levels of service to new restaurant partners, share specific examples from your past experiences where you successfully handled customer inquiries or resolved issues. This will show your potential employer that you understand the importance of excellent customer service.
✨Demonstrate Organisational Skills
The job requires maintaining daily call plans and managing multiple requests. During the interview, discuss how you stay organised and prioritise tasks, perhaps by sharing a time when you successfully managed a busy workload while meeting deadlines.
✨Emphasise Teamwork and Positivity
Being a good team player is essential for this role. Talk about your experiences working in teams and how you contribute positively to group dynamics. Highlight any instances where your attitude helped motivate others or improved team performance.
