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- Tasks: Provide tier-one IT support, troubleshoot issues, and assist with onboarding.
- Company: Join SandboxAQ, a fast-growing AI solutions company tackling global challenges.
- Benefits: Enjoy competitive salaries, stock options, generous PTO, and learning opportunities.
- Why this job: Be part of a creative team focused on impactful technology and personal growth.
- Qualifications: 2-4 years in IT support, strong Apple knowledge, and excellent communication skills.
- Other info: Inclusive culture with zero tolerance for discrimination; accommodations available.
The predicted salary is between 30000 - 42000 £ per year.
About SandboxAQ
SandboxAQ is a high-growth company delivering AI solutions that address some of the world\’s greatest challenges. The company’s Large Quantitative Models (LQMs) power advances in life sciences, financial services, navigation, cybersecurity, and other sectors.
We are a global team that is tech-focused and includes experts in AI, chemistry, cybersecurity, physics, mathematics, medicine, engineering, and other specialties. The company emerged from Alphabet Inc. as an independent, growth capital-backed company in 2022, funded by leading investors and supported by a braintrust of industry leaders.
At SandboxAQ, we’ve cultivated an environment that encourages creativity, collaboration, and impact. By investing deeply in our people, we’re building a thriving, global workforce poised to tackle the world\’s epic challenges. Join us to advance your career in pursuit of an inspiring mission, in a community of like-minded people who value entrepreneurialism, ownership, and transformative impact.
About the Role
SandboxAQ is seeking a skilled and service-oriented IT Support Administrator to join our small but growing team. This role is ideal for someone with hands-on experience in IT support who enjoys solving problems, optimizing workflows, and delivering a delightful end-user experience. You’ll play a critical part in ensuring our internal systems and services remain reliable, secure, and easy to use for all employees.
What You’ll Do
- Provide tier-one technical support to end-users across the organization, ensuring timely resolution of hardware, software, and system issues.
- Troubleshoot issues related to Apple hardware and macOS, software applications, network connectivity, and peripheral devices.
- Support the new hire onboarding process by provisioning equipment and user accounts and assisting users during initial setup.
- Help manage hardware inventory and coordinate shipping/returns through our asset management system.
- Collaborate with HR to support employee offboarding, ensuring proper return of equipment and data security compliance.
- Create and maintain IT documentation for troubleshooting steps, FAQs, and operational procedures.
- Contribute to ongoing improvements in IT workflows and user support processes.
Who You Are
- U.S. citizenship is required due to USG contract requirements.
- 2–4 years of experience in an IT support role.
- Strong technical knowledge of Apple hardware and software (macOS, iOS).
- Hands-on administration experience supporting Google Workspace (Gmail, Calendar, Drive, etc).
- Hands-on administration experience supporting Slack.
- Familiarity with Atlassian products such as Jira and Confluence.
- Excellent troubleshooting skills and a proactive, user-first mindset.
- Clear and professional written and verbal communication skills.
Nice to Have
- Experience with Mobile Device Management (MDM) platforms like Jamf, Kandji, or similar.
- Experience with Identity and Access Management (IAM) systems such as Okta or OneLogin.
- Experience writing how-to docs, FAQs, and canned replies for common requests.
- Familiarity with the command line and/or basic shell scripting.
- Familiarity with IT automation platforms like Okta Workflows, Tines, or Workato.
SandboxAQ welcomes all.
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IT Support Administrator employer: Rocket Lab
Contact Detail:
Rocket Lab Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Administrator
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, especially Apple hardware and software, Google Workspace, and Slack. Having hands-on experience with these tools will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past IT support experiences where you successfully resolved issues. Be ready to discuss how you approached these challenges and the impact of your solutions on end-users.
✨Tip Number 3
Network with current or former employees of SandboxAQ through platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your interview.
✨Tip Number 4
Prepare to discuss your experience with IT documentation and user support processes. Highlight any contributions you've made to improving workflows or creating helpful resources, as this aligns well with the responsibilities of the role.
We think you need these skills to ace IT Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Apple hardware and software. Emphasise any hands-on administration experience with Google Workspace and Slack, as these are key requirements for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for working at SandboxAQ and how your skills align with their mission. Mention specific experiences that demonstrate your problem-solving abilities and user-first mindset.
Showcase Technical Skills: Clearly outline your technical skills related to the job description, such as troubleshooting Apple devices, managing hardware inventory, and familiarity with tools like Jira and Confluence. Use bullet points for clarity.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Rocket Lab
✨Showcase Your Technical Skills
Make sure to highlight your hands-on experience with Apple hardware and software, as well as your familiarity with Google Workspace and Slack. Be prepared to discuss specific troubleshooting scenarios you've encountered in the past.
✨Demonstrate a User-First Mindset
Since the role focuses on providing excellent support to end-users, share examples of how you've prioritised user experience in previous roles. Discuss how you approach problem-solving with empathy and efficiency.
✨Prepare for Scenario-Based Questions
Expect questions that assess your troubleshooting skills and ability to handle real-world IT issues. Practice articulating your thought process when diagnosing problems and how you would resolve them step-by-step.
✨Familiarise Yourself with Company Culture
Research SandboxAQ's mission and values, especially their focus on creativity and collaboration. Be ready to discuss how your personal values align with theirs and how you can contribute to their inclusive culture.
