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- Tasks: Support IT operations at our UK launch site and troubleshoot tech issues.
- Company: Join Rocket Factory Augsburg, a leader in the New Space movement.
- Benefits: Flexible hours, remote work options, 30 days leave, and health perks.
- Why this job: Be part of an exciting team revolutionising space access and technology.
- Qualifications: 3 years in IT operations, strong networking skills, and proactive problem-solving.
- Other info: Work in a dynamic environment with international colleagues and growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
At Rocket Factory Augsburg (RFA) we have one goal: create low-cost, flexible and reliable access to space. We specialize in the creation of small launcher solutions designed for deploying satellites into Low Earth Orbit (LEO) and beyond. Together with you, we want to revolutionize space services and help enhance life on Earth. Sounds interesting? Then join our journey and be part of the team leading the New Space movement in Europe!
We are seeking a hands-on IT Operations Specialist to support the day-to-day IT needs of our UK launch site. You will maintain reliable network infrastructure, manage on-site servers, and provide responsive support to engineers, technicians, and operational staff during mission-critical activities. This position works in close coordination with IT leadership and engineering teams at HQ, ensuring alignment with company-wide standards, architecture, and processes. The role requires someone comfortable working in remote field environments with a high degree of independence. It follows a 19 days on, 9 days off schedule.
Your Tasks
- Provide on-site IT support to all launch site personnel, including troubleshooting hardware, software, and connectivity issues.
- Maintain and support end-user devices (Windows and/or Linux), peripherals, and workstations.
- Operate effectively in a remote field environment, ensuring stable IT operations during on-site campaigns.
- Collaborate closely with HQ IT staff to implement policies, configurations, and support procedures.
- Monitor, maintain, and troubleshoot Layer 2/3 network infrastructure, including switches, access points, and routing.
- Support secure connectivity between the launch site and other company locations.
- Ensure IT Systems and network availability during testing and launch operations.
- Manage on-site server environments, including system updates, backups, monitoring, and performance tuning.
- Support virtualization platforms (Proxmox, VMware, or equivalent).
- Maintain directory services, authentication, and access control (Active Directory or similar).
- Implement system standards and configurations defined by HQ.
- Implement and document standard operating procedures, troubleshooting guides, and configuration records.
- Support installation, upgrades, and maintenance of IT infrastructure components.
- Act as the on-site IT point of contact while escalating issues to HQ when needed.
Your Qualifications
- At least 3 years of relevant experience in IT operations, system administration, or technical support, ideally in fast-paced engineering, industrial, or mission-critical environments.
- Experience working in remote or field-based locations is required.
- Strong knowledge of: Networking (Layer 2/3, routing, switching, Wi-Fi), Server administration (Windows or Linux), End-user support and device troubleshooting.
- Experience with virtualization platforms (Proxmox/VMware) is a plus.
- Good understanding of IT security fundamentals.
- Hands-on, proactive approach with the ability to work independently while coordinating with remote HQ teams.
- Willingness to support operational activities outside normal hours during launch campaigns.
- Fluent English skills is a must.
We offer
- Atmosphere: Experience life in an international & dynamic New Space start-up.
- Flexibility: Fit your working schedule to your needs with flexible working hours.
- Home Office: Full-time employees benefit from 1 day per week home office.
- Health: Sweat, stretch or squat it out with WellPass, a training app which connects you to thousands of gyms and studios.
- Paid Time Off: 30 days annual leave and special leave days.
- RFA Family: Join our regular company and team events and become part of the RFA family.
- Parking: Free parking for your car and your bike.
This is the perfect opportunity to take on an exciting new challenge and be part of the leading private company in the new European space race. You will get to work with over 300 employees from more than 44 countries and have the opportunity to accelerate your professional and personal development. Ready to make history with us? Apply now! We're looking forward to receiving your application in German or English.
IT Operations Specialist - UK Launch Site (m/f/d) employer: Rocket Factory Augsburg
Contact Detail:
Rocket Factory Augsburg Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Specialist - UK Launch Site (m/f/d)
✨Tip Number 1
Network, network, network! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially since RFA is all about revolutionising space services. Tailor your answers to show how you align with their goals.
✨Tip Number 3
Practice your technical skills! Since this role involves IT operations, brush up on your networking and server management knowledge. Be ready to demonstrate your hands-on experience during technical interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the RFA family and being part of the New Space movement.
We think you need these skills to ace IT Operations Specialist - UK Launch Site (m/f/d)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT operations and system administration. We want to see how your skills align with the role, so don’t be shy about showcasing your hands-on experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about joining Rocket Factory Augsburg and how you can contribute to our mission. Keep it engaging and personal – we love a good story!
Show Off Your Technical Skills: Be specific about your technical expertise, especially in networking, server administration, and virtualization platforms. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Rocket Factory Augsburg
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of networking, server administration, and end-user support. Be ready to discuss specific technologies you've worked with, especially Layer 2/3 networking and virtualization platforms like Proxmox or VMware.
✨Show Your Problem-Solving Skills
Prepare to share examples of how you've tackled IT issues in fast-paced environments. Think of scenarios where you had to troubleshoot hardware or software problems under pressure, as this role will require quick thinking and effective solutions.
✨Demonstrate Your Independence
Since the role involves working in remote field environments, highlight your ability to work independently. Share experiences where you successfully managed IT operations without direct supervision, showcasing your proactive approach.
✨Align with Company Culture
Research Rocket Factory Augsburg's mission and values. Be ready to express how your personal goals align with their vision of revolutionising space services. Showing enthusiasm for their journey can set you apart from other candidates.
