IT Operations Specialist - UK Launch Site (m/f/d) in London

At Rocket Factory Augsburg (RFA) we have one goal: create low-cost, flexible and reliable access to space. We specialize in the creation of small launcher solutions designed for deploying satellites into Low Earth Orbit (LEO) and beyond. Together with you, we want to revolutionize space services and help enhance life on Earth.

For temporary employment of 12 months, Rocket Factory Augsburg AG in Rocket Factory Ltd. is looking for an IT Operations Specialist to support the day-to-day IT needs of our UK launch site. You will maintain reliable network infrastructure, manage on-site servers, and provide responsive support to engineers, technicians, and operational staff during mission-critical activities. This position works in close coordination with IT leadership and engineering teams at HQ, ensuring alignment with company-wide standards, architecture, and processes. The role requires someone comfortable working in remote field environments with a high degree of independence. It follows a 19 days on, 9 days off schedule.

Your Tasks

• Provide on-site IT support to all launch site personnel, including troubleshooting hardware, software, and connectivity issues.
• Maintain and support end-user devices (Windows and/or Linux), peripherals, and workstations.
• Operate effectively in a remote field environment, ensuring stable IT operations during on-site campaigns.
• Collaborate closely with HQ IT staff to implement policies, configurations, and support procedures.
• Monitor, maintain, and troubleshoot Layer 2/3 network infrastructure, including switches, access points, and routing.
• Support secure connectivity between the launch site and other company locations.
• Ensure IT Systems and network availability during testing and launch operations.
• Manage on-site server environments, including system updates, backups, monitoring, and performance tuning.
• Support virtualization platforms (Proxmox, VMware, or equivalent).
• Maintain directory services, authentication, and access control (Active Directory or similar).
• Implement system standards and configurations defined by HQ.
• Implement and document standard operating procedures, troubleshooting guides, and configuration records.
• Support installation, upgrades, and maintenance of IT infrastructure components.
• Act as the on-site IT point of contact while escalating issues to HQ when needed.

Your Qualifications

• At least 3 years of relevant experience in IT operations, system administration, or technical support, ideally in fast-paced engineering, industrial, or mission-critical environments.
• Experience working in remote or field-based locations is required.
• Strong knowledge of networking (Layer 2/3, routing, switching, Wi-Fi), server administration (Windows or Linux), and end-user support and device troubleshooting.
• Experience with virtualization platforms (Proxmox/VMware) is a plus.
• Good understanding of IT security fundamentals.
• Hands-on, proactive approach with the ability to work independently while coordinating with remote HQ teams.
• Willingness to support operational activities outside normal hours during launch campaigns.
• Fluent English skills is a must.

We offer

• Atmosphere: Experience life in an international & dynamic New Space start-up.
• Flexibility: Fit your working schedule to your needs with flexible working hours.
• Home Office: Full-time employees benefit from 1 day per week home office.
• Health: WellPass training app connects you to thousands of gyms and studios.
• Paid Time Off: 30 days annual leave and special leave days.
• RFA Family: Regular company and team events and part of the RFA family.
• Parking: Free parking for your car and your bike.

This is the perfect opportunity to take on an exciting new challenge and be part of the leading private company in the new European space race. You will get to work with over 300 employees from more than 44 countries and have the opportunity to accelerate your professional and personal development.

Ready to make history with us? Apply now! We are looking forward to receiving your application in German or English.

Rocket Factory Augsburg AG Human Resources