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For Companies At a Glance
- Tasks: Drive sales growth and build strong relationships with channel partners and clients.
- Company: Join a dynamic tech company focused on innovation and collaboration.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make an impact by nurturing client relationships and driving business success.
- Qualifications: Experience in B2B/B2C sales and strong communication skills required.
- Other info: Opportunity for strategic growth and continuous improvement in account management.
The predicted salary is between 40000 - 50000 £ per year.
The primary objective of this role is to drive commercial opportunities within a designated account base, utilising up-selling and cross-selling strategies to cultivate a thriving and profitable client base. Seniority within this position is identified and based on the value of the client book being managed. Therefore, to succeed within this position, you will need to have the mindset to grow and nurture your book, and manage/maintain ownership of renewal processes.
What you’ll be doing:
- Relationship Management
Build strong relationships with Channel Partner account teams and key end-user stakeholders. - Pipeline Development & Sales Growth
Work jointly with Softcat to identify, qualify, and grow new opportunities. Engage directly with end users to understand business needs and position solutions that drive revenue. - Partner & Customer Enablement
Educate Softcat teams and end customers on product offerings, value differentiation, and pricing models. Support onboarding, training sessions, and enablement activities to increase partner confidence. - Opportunity Management & Forecasting
Track opportunities through the sales cycle to maintain accurate pipeline visibility. Assist Softcat and end users with deal registration, quotes, and sales process execution. - Marketing & Demand Generation
Collaborate on joint campaigns, events, and outreach to generate leads and build pipeline. Ensure partner and customer access to marketing assets and resources. - Performance & Collaboration
Set shared goals with Softcat and review progress against plans and KPIs. Work cross-functionally with internal sales, marketing, and product teams to support deal success.
The job description is not to be regarded as exclusive or exhaustive and you may be required to undertake various duties as may reasonably be required of you by the company.
What you need to succeed:
- Experience:
Commercial MSP experience. Proven B2B sales experience as an Account Manager, Sales Manager, Business Development Manager or relevant sales related role. Proven B2C sales experience as an Account Manager, Sales Manager, Business Development Manager or relevant sales related role. Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level. Experience delivering client-focused solutions to customer needs. Strong negotiation skills with the ability to close deals. Experienced in building trusted relationships. Determination and resilience. - Skills & Competencies:
Strong IT literacy. Solid experience with CRM software (e.g. Salesforce). Knowledge of the IT industry, including but not limited to, Managed services, Microsoft 365, Azure, networking and infrastructure, endpoints and cyber security. Be a motivated self-starter, a quick learner and be highly organised. Have excellent listening, negotiation, problem solving, and presentation abilities. Have a high level of verbal and written communication skills. Have the ability to build solid relationships both internally and with clients. Have excellent complaint management skills with the ability to de-escalate situations balancing both the needs of ROCK and the client. Driven to consistently achieve and exceed sales targets while maintaining client satisfaction throughout. Full UK driving licence.
What does success look like:
- Delivering month on month sales against assigned target.
- Effective collaboration and communication both internally and externally.
- Continuous improvement in account management strategies, processes, and documentation.
- Maintaining strong relationships with clients and ensuring a positive reputation for the company and a profitable client base.
- Managing strategic growth within your account base, including cross sale of new services and maintaining client retention.
- Supporting on strategic roadmaps with clients, and reporting on sales forecasting.
Measures:
- Achieve IYSOV target for the month.
- No complaints where AM are at fault from Tier 1 – Tier 3 accounts.
- Financial loss where AM is at fault not to exceed 3% of monthly sales figure.
- New incoming quote requests must be progressed within 2 working days.
- Zero billing errors on channel accounts.
- Client losses of no more than 10% of annual desk value.
Channel Account Manager in Manchester employer: Rock
Contact Detail:
Rock Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Channel Account Manager in Manchester
✨Tip Number 1
Networking is key! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Building relationships can open doors to opportunities you might not find through traditional job searches.
✨Tip Number 2
Practice your pitch! You never know when you’ll meet someone who could help you land that Channel Account Manager role. Prepare a concise summary of your experience and what you bring to the table, so you can confidently share it in casual conversations or formal networking events.
✨Tip Number 3
Leverage social media! Follow companies you’re interested in and engage with their content. This not only shows your interest but also helps you stay updated on any job openings or industry news. Plus, it’s a great way to connect with current employees who might give you the inside scoop.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources and tips to help you stand out. Plus, applying directly can sometimes give you an edge over other candidates. So, take a few minutes to check out our listings and get your application in!
We think you need these skills to ace Channel Account Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Channel Account Manager role. Highlight your B2B sales experience and any relevant achievements that show off your ability to drive commercial opportunities.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about account management and how you can help grow our client base. Be specific about your skills in relationship management and pipeline development.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use examples from your past roles to show how you've successfully managed accounts, built relationships, and achieved sales targets. We love seeing real-life applications of your abilities.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Rock
✨Know Your Numbers
Before the interview, brush up on your sales metrics and achievements. Be ready to discuss specific figures related to your past performance, like sales targets met or exceeded, and how you managed your client base. This will show that you’re results-driven and understand the importance of numbers in a Channel Account Manager role.
✨Master Relationship Management
Since building strong relationships is key, think of examples where you've successfully nurtured client relationships. Prepare to share stories that highlight your ability to communicate effectively with stakeholders at all levels, especially C-level executives. This will demonstrate your capability to manage and grow accounts.
✨Understand the Product Landscape
Familiarise yourself with the products and services relevant to the role, especially those offered by Softcat. Knowing the ins and outs of Microsoft 365, Azure, and other IT solutions will help you position yourself as a knowledgeable candidate who can educate partners and customers effectively.
✨Showcase Your Negotiation Skills
Prepare to discuss your negotiation strategies and how you've successfully closed deals in the past. Think of specific instances where you overcame objections or turned a 'no' into a 'yes'. This will illustrate your resilience and determination, which are crucial for success in this role.