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For Companies At a Glance
- Tasks: Engage with residents, conduct home assessments, and book water-saving installations.
- Company: Join a dynamic team focused on community engagement and sustainability.
- Benefits: Competitive pay, flexible hours, and the chance to make a real difference.
- Other info: Field-based role with opportunities for personal growth and community impact.
- Why this job: Perfect for outgoing individuals who love meeting new people and driving change.
- Qualifications: 2+ years in customer-facing roles and a full UK driving licence.
The predicted salary is between 25000 - 30000 £ per year.
Location: Ashford
Overview
We are looking for a confident and outgoing individual to join the Water team as a Tenant Engagement Officer. This is a fully field-based role, perfect for someone with experience in tenant liaison, accompanied viewings, property inspections, or similar customer-facing roles. You will be engaging directly with residents at their homes, explaining a free water saving upgrade, and carrying out simple indoor assessments to book installations. If you enjoy being out on the road, talking to people, and making a difference in your community, this could be a great fit for you.
Duties
- Appointment Booking
- Resident Engagement
- Internal Home Surveys
- CRM and Reporting
- Compliance and Safety
- Team Collaboration
Requirements / Demonstrable Experience
- Minimum 2 years of customer-facing experience
- Ideally in roles such as tenant liaison, estate/letting agency, accompanied viewings, or similar field-based positions
- Full UK driving license
- A clean driving record
Tenant Liaison Officer in Kent employer: ROCK
Contact Detail:
ROCK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Liaison Officer in Kent
✨Tip Number 1
Get to know the company and its values before your interview. This will help you connect with the team and show that you're genuinely interested in making a difference in the community.
✨Tip Number 2
Practice your communication skills! As a Tenant Liaison Officer, you'll be engaging directly with residents. Role-play scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Be ready to share your past experiences in customer-facing roles. Think of specific examples where you've made a positive impact, as this will demonstrate your suitability for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you're keen on joining our team.
We think you need these skills to ace Tenant Liaison Officer in Kent
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and share experiences that highlight your confidence and outgoing nature, especially in customer-facing roles.
Tailor Your Experience: Make sure to connect your past experiences directly to the role of Tenant Liaison Officer. If you've done tenant liaison or similar work, mention specific examples that demonstrate your skills in resident engagement and property inspections.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you're a great fit for the team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ROCK
✨Know Your Stuff
Before the interview, make sure you understand the role of a Tenant Liaison Officer inside out. Familiarise yourself with tenant engagement strategies and the importance of customer service in this field. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since this role involves direct interaction with residents, be prepared to demonstrate your communication skills. Think of examples from your past experiences where you've successfully engaged with customers or resolved issues. This will highlight your ability to connect with people and make a positive impact.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations, like dealing with a difficult tenant or conducting a home survey. Practice your responses to these types of questions, focusing on your problem-solving skills and how you prioritise safety and compliance.
✨Dress for Success
Even though the role is field-based, it's important to make a good first impression. Dress smartly for the interview to convey professionalism. This shows that you take the opportunity seriously and are ready to represent the company well in the community.