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- Tasks: Support and optimise AWS and Azure environments while troubleshooting complex technical issues.
- Company: Join a leading MSP and cloud consulting business during an exciting growth phase.
- Benefits: Fully remote work, competitive salary, and opportunities for professional development.
- Why this job: Make a real impact in cloud technology and enhance your skills with top industry talent.
- Qualifications: Experience with AWS/Azure, Infrastructure-as-Code, and a passion for automation.
- Other info: Collaborative environment with excellent career growth and learning opportunities.
The predicted salary is between 36000 - 60000 £ per year.
About the Role:
Join an industry-leading MSP and cloud consulting business at an exciting phase of growth. This is a fantastic opportunity to work fully remotely with some of the top AWS and Azure partner talent in the sector, contributing to the management and evolution of high-scale operational environments. As a Cloud DevOps Support Engineer, this position is predominantly operational (80%), with opportunities for rotation into project delivery and solution development to further enhance technical skills and cloud expertise.
You will play a critical part in optimising and supporting our customers’ AWS and Azure environments, leveraging your Infrastructure-as-Code (IaC) proficiency, automation skills, and passion for cloud technology. This role suits a coder by nature who enjoys troubleshooting complex technical problems in cloud-native and hybrid settings, ensuring the highest standards of reliability, efficiency, and innovation. The successful candidate will be directly involved in managing our customer cloud platforms for a diverse enterprise client base, acting both as a trusted technical expert and a collaborative team player.
What you will be doing:
- Operational Cloud Support
- Providing technical support and troubleshooting of AWS and Azure environments for enterprise customers, including incident management, monitoring, backup, and disaster recovery.
- Implement and maintain robust monitoring, alerting, and reporting frameworks to ensure SLA adherence and proactive issue detection.
- Support upgrades, patches, and problem resolution across cloud platforms with an automation-first mindset.
- Supporting cost optimisation (FinOps) and security posture improvement across client deployments.
- Automation, IaC, and CI/CD
- Build, optimise, and manage Infrastructure-as-Code (IaC) templates and automation scripts—primarily using Terraform, CloudFormation, ARM / Azure Bicep, and related tools.
- Develop, maintain, and enhance CI/CD pipelines and GitOps workflows to accelerate cloud deployments and streamline operational changes.
- Participate in release management, change configuration, and cloud resource lifecycle operations.
- Project Delivery & Skill Development
- Rotate into project-based delivery assignments to participate in cloud migration, modernisation, and optimisation engagements, building hands-on expertise and expanding knowledge of new services (including AI/ML/GenAI when relevant).
- Contribute to knowledge sharing and continually develop skillsets by collaborating with cloud architects, engineers, and product specialists.
- Collaboration & Continuous Improvement
- Work closely with service desk, SREs, developers, and security teams to resolve incidents, enhance reliability, and adopt best operational practices.
- Document technical solutions, create playbooks, and recommend process improvements to drive efficiency and standardisation.
- Promote a culture of automation, continuous learning, and operational excellence within the cloud team.
What we are looking for:
- Solid, hands-on experience supporting, configuring, and troubleshooting AWS and/or Azure environments in large-scale or MSP settings.
- Diligent and client-focussed mentality ensuring customer outcomes are maintained.
- Expertise in moving Windows Server workloads to AWS Workspaces or Azure AVD/ Workspaces is advantageous.
- Proficiency in Infrastructure-as-Code (Terraform, CloudFormation, or equivalent), with a strong automation and scripting background (Python, PowerShell, or Bash).
- Direct experience with cloud platform operations, monitoring, and incident response, including root cause analysis and problem management.
- Demonstrated ability to manage CI/CD tools, source control (Git), and modern DevOps workflows.
- Enthusiasm for collaborating with diverse technical teams and mentoring less-experienced team members.
- AWS Associate certification required; willingness to achieve AWS Professional (DevOps or Solutions Architect).
- Azure certification or experience highly valued.
- Success will look like operational excellence, automation and productivity as well as continuous improvement and learning in the role.
If this sounds of interest, please apply using the link or reach out to Jack directly!
Cloud DevOps Support Engineer employer: Rock
Contact Detail:
Rock Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloud DevOps Support Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, join relevant online communities, and attend virtual meetups. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects, especially those involving AWS and Azure. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to cloud environments. Practice explaining your thought process when troubleshooting issues, as this is key for roles like Cloud DevOps Support Engineer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Cloud DevOps Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Cloud DevOps Support Engineer role. Highlight your hands-on experience with AWS and Azure, and don’t forget to mention your proficiency in Infrastructure-as-Code and automation!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about cloud technology and how your background makes you a perfect fit for our team. Be genuine and let your personality come through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex technical problems in cloud environments. We love seeing candidates who can think critically and troubleshoot effectively, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our awesome team at StudySmarter!
How to prepare for a job interview at Rock
✨Know Your Cloud Stuff
Make sure you brush up on your AWS and Azure knowledge. Be ready to discuss your hands-on experience with these platforms, especially around troubleshooting and incident management. They’ll want to see that you can talk the talk and walk the walk!
✨Show Off Your Automation Skills
Since this role is all about automation and Infrastructure-as-Code, be prepared to share specific examples of how you've used tools like Terraform or CloudFormation. Talk about any scripts you've written in Python or PowerShell that have made processes smoother.
✨Demonstrate Your Problem-Solving Mindset
They'll be looking for someone who can tackle complex technical issues. Think of a few challenging problems you've solved in the past and be ready to explain your thought process and the steps you took to resolve them.
✨Emphasise Team Collaboration
This position requires working closely with various teams, so highlight your experience in collaborative environments. Share examples of how you've worked with service desks, developers, or security teams to enhance operational practices and improve reliability.
