Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead IT service delivery and ensure top-notch client satisfaction.
- Company: Prominent IT service provider based in Bridgend.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Why this job: Make a real difference in client relationships and service excellence.
- Qualifications: Experience in IT service delivery management is essential.
- Other info: Join a dynamic team focused on client success and innovation.
The predicted salary is between 36000 - 60000 £ per year.
A prominent IT service provider in Bridgend is seeking an Associate Service Delivery Manager to ensure excellence in service delivery and client satisfaction.
Responsibilities include:
- Overseeing ITIL-aligned service management
- Building strong client relationships
- Driving service performance against SLAs
Ideal candidates will have experience in service delivery management within the IT sector, ensuring high client retention and satisfaction rates.
Client-Driven IT Service Delivery Lead employer: Rock
Contact Detail:
Rock Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client-Driven IT Service Delivery Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT sector and let them know you're on the hunt for a role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its service delivery approach. Be ready to discuss how your experience aligns with their needs, especially around client satisfaction and SLAs.
✨Tip Number 3
Showcase your achievements! When chatting with potential employers, highlight specific examples of how you've improved service delivery or client relationships in past roles. Numbers speak volumes!
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to get noticed by our hiring team.
We think you need these skills to ace Client-Driven IT Service Delivery Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service delivery management, especially within the IT sector. We want to see how you've driven client satisfaction and met SLAs in your previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about service delivery and how you can build strong client relationships. We love seeing genuine enthusiasm!
Showcase Relevant Experience: When filling out your application, focus on specific examples from your past that demonstrate your ability to oversee ITIL-aligned service management. We’re looking for concrete evidence of your skills and achievements.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Rock
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL principles in your previous roles, as this will show your understanding of service management and its importance in delivering excellent client service.
✨Showcase Your Client Relationship Skills
Prepare examples of how you've built strong relationships with clients in the past. Think about specific situations where you turned a challenging client interaction into a positive outcome. This will demonstrate your ability to maintain high client satisfaction and retention rates.
✨Be Ready to Discuss SLAs
Understand the key performance indicators (KPIs) and service level agreements (SLAs) relevant to the role. Be prepared to talk about how you've driven service performance against SLAs in your previous positions, as this will highlight your capability in ensuring service excellence.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their current challenges in service delivery or how they measure client satisfaction. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
