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- Tasks: Drive sales and build relationships with clients to achieve targets.
- Company: Join a dynamic team at ROCK, focused on innovation and client success.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Make an impact by managing accounts and driving commercial success.
- Qualifications: Experience in account management and strong communication skills required.
- Other info: Opportunity to work with cutting-edge technology and develop your career.
The predicted salary is between 40000 - 50000 £ per year.
The primary objective of this role is to drive commercial opportunities within a designated account base, utilising up-selling and cross-selling strategies to cultivate a thriving and profitable client base. Responsible for building, maintaining and managing sales opportunities and converting these to successful sales against assigned target.
Develop trusted relationships with a portfolio of accounts, by liaising with key contacts, and fulfilling your obligations and promises. Be an advocate for your accounts within ROCK. Act as the escalation point for assigned accounts, alongside the Service Delivery Management team. You will be expected to support on all commercial matters including complaint management, aged debt escalations and dispute resolution.
Manage all commercial aspects of the account, including project sales, agreement and contract management. Maintain accurate sales forecasts, keeping internal systems up to date tracking pipeline against target identifying potential deficits and creating plans to address any shortfall.
Create and deliver monthly or quarterly business reviews, by drawing on resource from Technology Management and Service Delivery Management for all key and mid-tier accounts. Raise projects from successful sales ensuring all relevant information and context is provided to ensure smooth and successful delivery. Acquire net new logos to grow your account base from client referrals or digital marketing leads. The volume of net new logo focus will be based on capacity of each AM and the current base they are managing.
Proven work experience as an Account Manager, Sales Manager, Business Development Manager or relevant sales related role. Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level. Experienced in building trusted relationships. Solid experience with CRM software (e.g. Salesforce). Managed services, Microsoft 365, Azure, networking and infrastructure, endpoints and cyber security.
Have excellent complaint management skills with the ability to de-escalate situations balancing both the needs of ROCK and the client. Driven to consistently achieve and exceed sales targets while maintaining client satisfaction throughout. Full UK driving licence.
Delivering month on month sales against assigned target. Continuous improvement in account acquisition strategies, processes, and documentation. Managing strategic growth within your account base, including cross sale of new services and maintaining client retention. Supporting on strategic roadmaps with clients, and reporting on sales forecasting.
No complaints where AM are at fault from Tier 1 – Tier 3 accounts. Financial loss where AM is at fault not to exceed 3% of monthly sales figure. Zero billing errors on channel accounts.
Manager-Account Manager in Bridgend employer: Rock
Contact Detail:
Rock Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager-Account Manager in Bridgend
✨Tip Number 1
Networking is key! Get out there and connect with people in your industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Practice your pitch! You never know when you’ll get a chance to talk about your skills and experience. Have a clear, concise summary of what you bring to the table ready to go. We want you to shine when the opportunity arises!
✨Tip Number 3
Follow up after interviews or networking events. A simple thank you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to make it personal and memorable.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly shows your enthusiasm and commitment to joining our team. Let’s get you that dream job!
We think you need these skills to ace Manager-Account Manager in Bridgend
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight your previous experience as an Account Manager or in a similar sales role. We want to see how you've driven commercial opportunities and built trusted relationships with clients, so don’t hold back!
Tailor Your Application: Take the time to tailor your application to our job description. Use keywords from the posting, like 'up-selling', 'cross-selling', and 'complaint management'. This shows us that you understand what we're looking for and that you're genuinely interested in the role.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to include relevant details about your skills and achievements without going off on a tangent.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for both of us!
How to prepare for a job interview at Rock
✨Know Your Accounts Inside Out
Before the interview, make sure you research the company’s existing accounts and their key contacts. Understand their needs and pain points so you can demonstrate how you would build and maintain those relationships effectively.
✨Showcase Your Sales Strategies
Be prepared to discuss specific up-selling and cross-selling strategies you've successfully implemented in the past. Use concrete examples to illustrate how you’ve driven commercial opportunities and met or exceeded sales targets.
✨Demonstrate Your Complaint Management Skills
Since complaint management is crucial for this role, think of instances where you’ve successfully de-escalated situations. Highlight your approach to balancing client needs with company policies, showing that you can handle tough conversations with ease.
✨Familiarise Yourself with CRM Tools
As experience with CRM software is essential, brush up on your knowledge of tools like Salesforce. Be ready to discuss how you’ve used these systems to track sales forecasts and manage account information effectively.