Manager, Account Executive in Bridgend

The primary objective of this role is to drive commercial opportunities within a designated account base, utilising up-selling and cross-selling strategies to cultivate a thriving and profitable client base. Responsible for building, maintaining and managing sales opportunities and converting these to successful sales against assigned target.

Develop trusted relationships with a portfolio of accounts, by liaising with key contacts, and fulfilling your obligations and promises. Be an advocate for your accounts within ROCK. Act as the escalation point for assigned accounts, alongside the Service Delivery Management team. You will be expected to support on all commercial matters including complaint management, aged debt escalations and dispute resolution.

Manage all commercial aspects of the account, including project sales, agreement and contract management. Maintain accurate sales forecasts, keeping internal systems up to date tracking pipeline against target identifying potential deficits and creating plans to address any shortfall.

Create and deliver monthly or quarterly business reviews, by drawing on resources from Technology Management and Service Delivery Management for all key and mid-tier accounts. Raise projects from successful sales ensuring all relevant information and context is provided to ensure smooth and successful delivery. Acquire net new logos to grow your account base from client referrals or digital marketing leads. The volume of net new logo focus will be based on capacity of each AM and the current base they are managing.

Proven work experience as an Account Manager, Sales Manager, Business Development Manager or relevant sales related role. Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level. Experienced in building trusted relationships. Solid experience with CRM software (e.g. Salesforce). Managed services, Microsoft 365, Azure, networking and infrastructure, endpoints and cyber security.

Have excellent complaint management skills with the ability to de-escalate situations balancing both the needs of ROCK and the client. Driven to consistently achieve and exceed sales targets while maintaining client satisfaction throughout. Full UK driving licence.

Delivering month on month sales against assigned target. Continuous improvement in account acquisition strategies, processes, and documentation. Managing strategic growth within your account base, including cross sale of new services and maintaining client retention. Supporting on strategic roadmaps with clients, and reporting on sales forecasting.

No complaints where AM are at fault from Tier 1 – Tier 3 accounts. Financial loss where AM is at fault not to exceed 3% of monthly sales figure. Zero billing errors on channel accounts.