Lakeside Shopping Centre, Grays, RM20 2ZG, UNITED KINGDOM
Are you ready to take your leadership skills to new heights? We're on the lookout for an energetic, passionate, and people-loving Climbing Duty Manager in Lakeside to lead the way at our thriving and ever-growing climbing centre!
Who We Are
We’re not just another climbing centre. We’re a community hub, an adrenaline zone, and a place where people of all ages and abilities come to push limits, make friends, and discover what they're truly capable of. As part of a fast-growing, fun-loving company, we’re all about delivering awesome experiences—on and off the wall.
The Role
As our Duty Manager, you’ll be at the heart of the action. You'll Help our Center Manager and Assistant Manager lead a team of friendly and enthusiastic staff, ensure smooth day-to-day operations, and help shape the future of our centre as we continue to grow. Think of yourself as a mix between a team captain, operations wizard, and community cheerleader.
Oversee daily operations, staffing, and health & safety
Inspire, lead, and support an awesome team
Maintain top-tier customer service and a welcoming, inclusive vibe
Keep an eye on budgets, stock, and site performance
Help drive growth through community engagement and innovative ideas
Support our management Team to grow and lead our Team
Have experience in team leadership or management (bonus if it’s in the leisure or climbing sector!)
Love climbing or the outdoors and want to share that passion with others
Are organised, proactive, and great with people
Thrive in a dynamic, hands-on environment
Have a head for problem-solving and a heart for community
What We Offer
- A chance to lead at one of the most exciting centres in the UK
- Competitive salary + performance bonuses
- Staff perks (like free climbing, discounts, and more!)
- Ongoing training and professional development
- A genuinely fun place to work with a great team and a great community
Let’s build something epic—together.
Screening Questions
- Do you have experience in a similar role?
- Will your commute be 20 minutes or less?
- Describe your customer service experience
Duty Manager in Grays employer: Rock Up
At Rock Up, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a Duty Manager in Weston Super Mare, you'll enjoy comprehensive training, opportunities for personal and professional growth, and the chance to lead a passionate team in creating unforgettable experiences for our guests. With a focus on community engagement and a supportive environment, every day offers new challenges and rewards in a fun-filled atmosphere.
