Overview
In this role you will provide Tier 2 support and engineering expertise for MAM and post-production platforms within a hybrid on-premises and cloud environment. You will handle incident management, maintenance planning, and coordination with cross-functional teams to keep production running during live events. You will collaborate on engineering projects, document workflows, and design centralized processes for MAM and post-production. This is a hands-on position in a dynamic, international sports broadcasting context with a focus on reliable, scalable technology delivery. You will join a team delivering WBD Sports' technology backbone across Europe, enabling high-quality content at scale.
Responsibilities
- Provide Tier 2 support and handle escalations from Level 0/1, coordinating incident follow-ups with internal and external teams
- Maintain platform day-to-day health and performance, plan maintenance and coordinate upgrades
- Lead short-term engineering projects and collaborate with Tier 3 engineering
- Gather workflow requirements from WBD Sports, TNT Sports, and Eurosport, and produce workflow and project documentation
- Design centralized workflows across MAM and Post-Production platforms and support change management for new projects
Key requirements
- Degree in Technology, Engineering, Broadcast, or a related field
- Fluent written and spoken English
- Strong communication and collaboration skills
- Ability to work under pressure and adapt to a fast-paced environment
- Self-motivated, team-oriented with customer-service focus
- Minimum 3 years of experience in Broadcast Technology in a support or engineering role
- Experience with MAM and Post-Production tools
- Extensive broadcast technical background (IP video 2110, AES67, NMOS, video/audio formats and codecs)
- Good understanding of IT technologies (networks, virtualization, storage, cloud services, security)
- Willingness to work shifts, on-call rotation, and occasional travel
- strong problem-solving and analytical abilities
- effective communication under pressure
- collaboration across international teams
- MAM and Post-Production tools
- IP video 2110, AES67, NMOS
- network, virtualization, storage, cloud services
Systems Engineer II - Post Production in London employer: Rock Steady
WBD is an exceptional employer that fosters a vibrant work culture, offering career-defining opportunities and thoughtfully curated benefits to support your growth. With state-of-the-art facilities in the heart of Soho, employees enjoy a dynamic environment where creativity meets technology, ensuring that every team member can thrive while contributing to world-class post-production experiences. Join us to be part of a diverse team that values inclusion and innovation, empowering you to explore your potential in a supportive and engaging workplace.
