At a Glance
- Tasks: Support operational teams with tech solutions across various locations in the UK.
- Company: Join Skydance, a leading global media and entertainment company.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Work onsite and collaborate with talented professionals in a fast-paced setting.
- Why this job: Be part of a creative team that shapes the future of entertainment technology.
- Qualifications: Experience in IT support, especially in production environments, is preferred.
The predicted salary is between 25549 - 31227 £ per year.
Storytelling is, and will always be, the heart of what we do at Skydance.
Our vision is to build a thriving entertainment ecosystem where stories and worlds are imagined, brought to life and experienced.
We create for every age and audience, anchored by the strength of our content and experiences and the depth of our connection with fans.
We are creator-first, audience-focused, tech-forward, globally scaled.
Here, you’ll work with talented teams that move fast, think boldly and collaborate with purpose to deliver results.
We aim high, champion the best ideas and win together, earning the trust of our employees, creators, partners and audiences every day.
If you’re energized by the opportunity to help build the next-generation global media and entertainment company powered by creativity and technology, we’d be thrilled to welcome you aboard.
LET’S GO!
Your New Role
Join WBITVP IT as an IT Engineer and play a key role in supporting operational teams across London, Brighton, Bristol, Glasgow, Manchester, and remote production locations throughout the UK.
Reporting to the Helpdesk Manager, you will provide practical technical support across a diverse range of technologies, ensuring colleagues have the tools and systems they need to work effectively.
If you enjoy solving technical challenges in a fast-paced production environment, we would love to hear from you.
Your Role Accountabilities
- Install, configure, deploy and support Mac and PC desktop hardware and software, both on-site and remotely.
- Provide desktop support, onboard and offboard users, and support applications including Box, Office 365, Microsoft Remote Desktop, and hardware allocation for new starters and leavers.
- Install and support desktop applications including Microsoft Office, Final Draft, Movie Magic Budgeting & Scheduling, Adobe Creative Cloud Suite, and other business applications as required.
- Provide break/fix support for printers and scanners.
- Act as the customer service liaison and point of contact between operational companies and third-party software or system providers through Warner Bros. channels, including Just Produce.
- Maintain and update documentation, procedures, and user guides for deployed technologies.
- Maintain and track inventory of workstations, laptop kits, and related equipment.
- Track production software licences, including Movie Magic Budgeting, Movie Magic Scheduling, and Final Draft, ensuring licences are renewed and removed from BYOD devices during offboarding.
- Act as a point of contact for calls to the UK Helpdesk.
Qualifications & Experience
- Proven experience in a 1st and 2nd line IT support role.
- Ideally experienced in supporting technology within a TV production environment.
- Proven experience supporting cloud-based applications and platforms, including Office 365, Active Directory, Box, DUO 2FA, Okta, and Zoom.
- Proven experience supporting hardware including Mac Books, PC laptops and desktops, tablets, and mobile devices.
- Self-motivated with the ability to manage workload independently, apply sound judgement, and make effective use of available support and escalation paths.
- Able to maintain confidentiality while delivering a high standard of user support and service.
- #T&O
Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work.
Subject to any applicable laws, Skydance / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.
About Skydance
Skydance is a next-generation global media and entertainment company, comprised of three business segments: Studios, Direct-to-Consumer, and TV Media.
Skydance's portfolio unites legendary brands, including Paramount, Warner Bros., HBO and HBO Max, Paramount+, Pluto TV, CBS, CNN, CBS Sports, TNT Sports, Nickelodeon, Cartoon Network, MTV, Food Network, BET, HGTV, and Comedy Central.
Some Important Details
We embrace the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences.
Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit.
In line with the laws of the country or region in which the role is based, this includes consideration without regard to race, color, ethnicity, national origin, citizenship status, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, marital status, pregnancy, parenthood, physical or mental disability, genetic information, military or protected veteran status, union status or any other category protected by applicable law.
If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
- Job Summary
- Job number: R
- Profession: Technology
IT Engineer in London employer: Rock Steady
WBD is an exceptional employer that fosters a vibrant work culture, offering career-defining opportunities and thoughtfully curated benefits to support your growth. With state-of-the-art facilities in the heart of Soho, employees enjoy a dynamic environment where creativity meets technology, ensuring that every team member can thrive while contributing to world-class post-production experiences. Join us to be part of a diverse team that values inclusion and innovation, empowering you to explore your potential in a supportive and engaging workplace.
StudySmarter Expert Advice🤫
We think this is how you could land IT Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Rock Steady values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Rock Steady might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Rock Steady!
✨Direct Apply to Rock Steady
Let's not forget to apply directly through the Rock Steady website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Rock Steady.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Rock Steady. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Rock Steady
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
