At a Glance
- Tasks: Engage with residents, conduct home assessments, and book water-saving upgrades.
- Company: Join a dynamic team focused on community impact and sustainability.
- Benefits: Mileage allowance, flexible working hours, and opportunities for personal growth.
- Other info: Enjoy a vibrant work environment with a focus on teamwork and community engagement.
- Why this job: Make a real difference in your community while enjoying a field-based role.
- Qualifications: 2 years of customer-facing experience and a full UK driving licence required.
Location: BL / Greater Manchester
Overview
- We’re looking for a confident and outgoing individual to join the Water team as a Tenant Engagement Officer. This is a fully field-based role, perfect for someone with experience in tenant liaison, accompanied viewings, property inspections, or similar customer-facing roles. You’ll be engaging directly with residents at their homes, explaining a free water saving upgrade, and carrying out simple indoor assessments to book installations. If you enjoy being out on the road, talking to people, and making a difference in your community, this could be a great fit for you.
Duties
- Appointment Booking
- Resident Engagement
- Internal Home Surveys
- CRM and Reporting
- Compliance and Safety
- Team Collaboration
Requirements / Demonstrable Experience
- Minimum 2 years of customer-facing experience
- Ideally in roles such as tenant liaison, estate/letting agency, accompanied viewings, or similar field-based positions
- Full UK driving license
- A clean license is preferred, and the role involves regular travel within a defined area
- Access to a personal vehicle with business use insurance
- Essential for fieldwork (mileage allowance provided)
- Clear DBS check (Disclosure and Barring Service)
- Required due to the nature of working in residential homes
- Basic IT skills
If you feel like you would be a good fit for this job please apply today.
Tenant Liaison Officer in Westhoughton employer: Rock Recruitment
Join our dynamic Water team as a Tenant Liaison Officer in Greater Manchester, where you will have the opportunity to make a real impact in your community. We pride ourselves on fostering a supportive work culture that values employee growth and development, offering comprehensive training and a mileage allowance for your travels. With a focus on collaboration and engagement, this role not only allows you to connect with residents but also provides a platform for meaningful contributions to water conservation efforts.
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Liaison Officer in Westhoughton
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves engaging with residents, being able to articulate your thoughts clearly and confidently is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you're proactive and engaged. Think about what you want to know about the team dynamics or the specific challenges they face in tenant engagement.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Tenant Liaison Officer in Westhoughton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer-facing experience, especially in tenant liaison or similar roles. We want to see how your background aligns with the responsibilities of the Tenant Liaison Officer position.
Craft a Compelling Cover Letter:Use your cover letter to showcase your passion for engaging with residents and making a difference in the community. Let us know why you’re excited about this role and how you can contribute to our team.
Show Off Your Communication Skills:Since this role involves a lot of interaction with residents, make sure your application reflects your strong communication skills. Use clear and concise language to demonstrate your ability to connect with people.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Rock Recruitment
✨Know Your Stuff
Make sure you understand the role of a Tenant Liaison Officer inside out. Familiarise yourself with tenant engagement strategies, property inspections, and the importance of customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since this role is all about engaging with residents, be prepared to demonstrate your communication skills. Think of examples from your past experiences where you've successfully interacted with customers or resolved issues. This will highlight your ability to connect with people in their homes.
✨Be Ready for Fieldwork Questions
Expect questions about your experience with field-based roles and how you manage your time on the road. Have specific examples ready that showcase your organisational skills and how you handle appointments and travel efficiently.
✨Dress for Success
Even though this is a field-based role, first impressions matter! Dress smartly and appropriately for the interview. It shows professionalism and respect for the opportunity, which can set a positive tone right from the start.
