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For Companies At a Glance
- Tasks: Engage with residents, conduct home assessments, and book water-saving upgrades.
- Company: Join a dedicated team making a difference in the community.
- Benefits: Mileage allowance, flexible working, and a chance to impact local lives.
- Why this job: Perfect for outgoing individuals who love meeting new people and driving.
- Qualifications: 2 years of customer-facing experience and a full UK driving licence.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
The predicted salary is between 36000 - 60000 £ per year.
Location: Bolton & Surrounding Areas
Overview
We are looking for a confident and outgoing individual to join the Water team as a Tenant Engagement Officer. This is a fully field-based role, perfect for someone with experience in tenant liaison, accompanied viewings, property inspections, or similar customer-facing roles. You will be engaging directly with residents at their homes, explaining a free water saving upgrade, and carrying out simple indoor assessments to book installations. If you enjoy being out on the road, talking to people, and making a difference in your community, this could be a great fit for you.
Duties
- Appointment Booking
- Resident Engagement
- Internal Home Surveys
- CRM and Reporting
- Compliance and Safety
- Team Collaboration
Requirements / Demonstrable Experience
- Minimum 2 years of customer-facing experience, ideally in roles such as tenant liaison, estate/letting agency, accompanied viewings, or similar field-based positions
- Full UK driving license; a clean license is preferred, and the role involves regular travel within a defined area
- Access to a personal vehicle with business use insurance; essential for fieldwork (mileage allowance provided)
- Clear DBS check (Disclosure and Barring Service); required due to the nature of working in residential homes
- Basic IT skills
If you feel like you would be a good fit for this job please apply today.
Tenant Liaison Officer in Bolton employer: Rock Recruitment
Contact Detail:
Rock Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Liaison Officer in Bolton
✨Tip Number 1
Get to know the company and its values before your interview. This will help you connect with the interviewer and show that you're genuinely interested in the role. Plus, it gives you a chance to tailor your answers to what they care about!
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with residents, being able to articulate your thoughts clearly and confidently is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer. This shows that you’re proactive and really thinking about how you can fit into their team. Ask about their current projects or challenges they face in tenant engagement.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Tenant Liaison Officer in Bolton
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and share why you're passionate about engaging with tenants and making a difference in their lives.
Highlight Relevant Experience: Make sure to showcase any customer-facing roles you've had, especially in tenant liaison or similar positions. We love seeing how your past experiences align with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to find. Bullet points can help us quickly see what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Rock Recruitment
✨Know Your Stuff
Make sure you understand the role of a Tenant Liaison Officer inside out. Familiarise yourself with tenant engagement strategies, property inspections, and the importance of customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since this role is all about engaging with residents, be prepared to demonstrate your communication skills. Think of examples from your past experiences where you've successfully interacted with customers or resolved issues. This will highlight your ability to connect with people in their homes.
✨Get Ready for Fieldwork Questions
Expect questions about your experience with field-based roles and how you manage your time on the road. Be ready to discuss your driving experience and how you ensure compliance and safety during home visits. This shows that you’re not just a people person but also responsible and organised.
✨Bring Your Enthusiasm
Let your passion for making a difference in the community shine through. Talk about why you enjoy working in customer-facing roles and how you can contribute to the team. A positive attitude can go a long way in making a great impression!
