At a Glance
- Tasks: Manage client accounts, identify new business opportunities, and ensure client satisfaction.
- Company: Dynamic company focused on client relationships and innovative solutions.
- Benefits: Company vehicle, pension scheme, 25 days leave, and fun company events.
- Other info: Inclusive workplace with a commitment to diversity and employee well-being.
- Why this job: Join a vibrant team and make a real impact in client management.
- Qualifications: Strong communication skills and experience in account management preferred.
The predicted salary is between 40500 - 49500 £ per year.
Job Purpose
Identify potential new business opportunities and maintain relationships with existing clients, identifying any value added opportunities.
Key Responsibilities and Accountabilities
- Account Management
- Responsibility for clients, including profitability, delivery, compliance and retention
- Negotiation of at least 40% gross profit on all contracts, ensuring continuing profitability and deliverance of individual budgets on contracts
- Production of contract brief
- Assist with the mobilisation of contracts
- Complaints handling
- Work with operations to meet customer needs
- Carry out internal audits to ensure contracts are being operated in accordance with client requirements.
- Conduct LCA reviews/initial report
- Production of job costing and quotation to clients as required
- ORT and legionella training
- Cash flow/debt management (including WIP)
- Review of the distribution of resources available to ensure service is efficient
- Business Development
- Providing Quotations to new clients
- Production of Contract Brief and mobilisation plan for new contracts
- Timely contract renewal
- Identification of sales opportunities with existing clients
- Presentation of new products and services to new and existing clients
- Training for clients
- Produce and maintain client database with new and potential clients, including contract renewal information
- Liaison with clients
- Serve as an interface between the client and the Company
- Attend contract review meetings
- Build effective working relationships with clients generating additional workloads wherever possible
- Dealing with client requests
- Communicating client agendas and requirements to other members of staff (including the creation and delivery of Contract Briefs)
- Ensures that image and standards are maintained at all times
- Produce PQQ and Tender documents with Bid Team as required and determined by project size.
- Communication
- Communicates constructively and actively seeks information
- Keeps Senior Account Manager up to date with current prospects and orders secured.
- Build good working relationships with both colleagues and clients
- Deliver high quality sales appointments
- Production of accurate quotations
- Production of PQQ and Tender documentation from standard templates
- Safety
- Ensure the method statements and risk assessments are prepared and complaint where required – determined by project size
- Wear protective items of clothing and use appropriate safety equipment when on site
- Ensures own and colleagues’ safety at all times
- Takes responsibility and control of difficult situations
- Promote and communicate standards/information to colleagues and team members.
- Monitors and communicates standards/information to other staff within business
- Identify and escalate any hazards, near misses in line with the Company’s reporting procedures
- Site based working
- Work away from time to time, this requirement shall be defined by the operational needs of the business.
Company Benefits
- Company vehicle and business phone
- Company events & fun days
- Company pension scheme
- Referral programme
- Sick pay
- 25 days annual leave plus bank holidays
- 24/7 Employee Assistance Programme
Apply Now!
We embrace diversity and are committed to building an inclusive environment for all employees.
Your privacy matters: all applications will be handled confidentially and in line with GDPR.
Account Manager in Norwich employer: Rock Compliance
As an Account Manager with us, you'll thrive in a dynamic work culture that prioritises employee growth and development. We offer competitive benefits including a company vehicle, generous annual leave, and a supportive environment that fosters collaboration and innovation. Join us in a location that values diversity and inclusivity, ensuring you have the resources and support to excel in your role while building meaningful relationships with clients.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Norwich
✨Get to Grips with Data Visualisation Tools
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We think you need these skills to ace Account Manager in Norwich
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Rock Compliance, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Rock Compliance
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Rock Compliance’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
