At a Glance
- Tasks: Facilitate smooth transitions from quote to invoice while supporting the management team.
- Company: Join a dynamic company with a focus on inclusivity and employee well-being.
- Benefits: Enjoy 25 days annual leave, a pension scheme, and company events.
- Other info: Fully remote position with opportunities for professional growth.
- Why this job: Gain valuable experience in administration and client relations with potential for permanent role.
- Qualifications: Strong communication skills and ability to multitask in a fast-paced environment.
The predicted salary is between 22950 - 28050 £ per year.
Contract Executive (Fully Remote)
Job Purpose
To facilitate a smooth transition of work from quote to invoice, while completing NCRs across the business on a timely manner whilst supporting the management team with responsibility for administration.
This role is an initial 6 month FTC, with a strong possibility of developing to a Permanent position.
Key Responsibilities and Accountabilities
Account administration
- Creating and constant review of Client Performance Review document.
- Creating of quotes within Epic to defined parameters per client.
- Creating of orders and LATs within Epic for accepted quotes.
- Assist in production of reports as required.
- Maintain the office in a manner that is presentable to customers and clients
- Ad hoc works as required
Liaison with clients
- Consistent frontline customer contact via telephone and email
- Where necessary supports clients by answering inquiries and ensures clients are kept up to date on progress
- Ensures all enquiries from clients are accurately passed to relevant individual
- Present information to clients on a regular basis regarding performance
Communication
- Build strong relationships with Contract Managers working closely on retention, upselling and cross selling of clients
- Build good relationships with all teams within the department
- Ensures timely and accurate relay of messages to relevant individuals
Safety
- Promote and communicate standards/information to colleagues and team members.
- Take responsibility for your own health and safety and adhere to all the
- Company health and safety procedures and policies.
- Identify and escalate any hazards, near misses in line with the Company’s reporting procedures.
Commercial
- Timely process of cash management from quote to invoice.
- Minimising debt greater than 30 days.
- Reporting of sales and other applicable figures.
- Creating and liaising with clients to drive performance in Rock and the commercials of the Clients.
- Review processes to drive efficiencies within Rock.
- Ensuring end to end workflow continues in regulated way to improve performance.
Operational Optimisation
- Recommend improvements to working practices
- Able to prioritise multiple and varied challenging situations
- Able to work to deadlines and multitask
- Willingness to help; assist other team members as required
Company Benefits
- Company vehicle and business phone
- Company events & fun days
- Company pension scheme
- Referral programme
- Sick pay
- 25 days annual leave plus bank holidays
- 24/7 Employee Assistance Programme
Apply Now!
We embrace diversity and are committed to building an inclusive environment for all employees.
Your privacy matters: all applications will be handled confidentially and in line with GDPR.
Contract Executive (6 Month FTC) employer: Rock Compliance
As a Contract Executive at our fully remote company, you will join a dynamic team that values collaboration and innovation. We offer a supportive work culture with opportunities for professional growth, including the potential for your initial 6-month FTC to transition into a permanent role. Enjoy a range of benefits such as a company vehicle, generous annual leave, and a commitment to employee well-being through our 24/7 Employee Assistance Programme.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Executive (6 Month FTC)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rock Compliance. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rock Compliance before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Contract Executive (6 Month FTC)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rock Compliance:Your cover letter is your chance to shine! Tell us why you want to work at Rock Compliance specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rock Compliance!
How to prepare for a job interview at Rock Compliance
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
