Title: Account Manager
Reports to: Senior Account Manager/ Senior Business Development Manager
Job Purpose:
Identify potential new business opportunities and maintain relationships with existing clients, identifying any value added opportunities.
Key Responsibilities and Accountabilities:
Account Management:
- Responsibility for clients, including profitability, delivery, compliance and retention
- Negotiation of at least 40% profit on all contracts, ensuring continuing profitability and deliverance of individual budgets on contracts
- Production of contract brief
- Assist with the mobilisation of contracts
- Complaints handling
- Work with operations to meet customer needs
- Carry out internal audits to ensure contracts are being operated in accordance with client requirements.
- Conduct LCA reviews/initial report
- Production of job costing and quotation to clients as required
- ORT and legionella training
- Cash flow/debt management (including WIP)
- Review of the distribution of resources available to ensure service is efficient
Business Development:
- Providing Quotations to new clients
- Production of Contract Brief and mobilisation plan for new contracts
- Timely contract renewal
- Identification of sales opportunities with existing clients
- Presentation of new products and services to new and existing clients
- Training for clients
- Produce and maintain client database with new and potential clients, including contract renewal information
Liaison with clients:
- Serve as an interface between the client and the Company
- Attend contract review meetings
- Build effective working relationships with clients generating additional workloads wherever possible
- Dealing with client requests
- Communicating client agendas and requirements to other members of staff (including the creation and delivery of Contract Briefs)
- Ensures that image and standards are maintained at all times
- Produce PQQ and Tender documents with Bid Team and Regional Manager, as required and determined by project size.
Communication:
- Communicates constructively and actively seeks information
- Keeps Senior Account Manager up to date with current prospects and orders secured.
- Build good working relationships with both colleagues and clients
- Deliver high quality sales appointments
- Production of accurate quotations
- Production of PQQ and Tender documentation from standard templates
Safety:
- Ensure the method statements and risk assessments are prepared and complaint where required – determined by project size
- Wear protective items of clothing and use appropriate safety equipment when on site
- Ensures own and colleagues safety at all times
- Takes responsibility and control of difficult situations
- Promote and communicate standards/information to colleagues and team members.
- Monitors and communicates standards/information to other staff within business
- Identify and escalate any hazards, near misses in line with the Company’s reporting procedures
Site based working:
- Work away from time to time, this requirement shall be defined by the operational needs of the business
Company Benefits:
- Company vehicle/Allowance
- Commission scheme
- Company events & fun days
- Company pension scheme
- Referral programme
- Sick pay
- 25 days annual leave plus bank holidays
- 24/7 Employee Assistance Programme
Account Manager employer: Rock Compliance
As a Remedial Plumber with us, you'll join a supportive and dynamic work culture that prioritises safety and professional growth. We offer competitive salaries, extensive training opportunities, and a company vehicle for both work and personal use, ensuring you have the tools to succeed in your role. With 25 days of paid annual leave plus bank holidays and the chance for overtime, we are committed to providing a rewarding and balanced work environment.
