Account Manager - Water Treatment in Manchester

Title: Account Manager Water Treatment

Reports to: Head of Sales Water Treatment

What Rock can offer you:

• A competitive salary (£50k OTE uncapped), with a competitive quarterly commission scheme
• A company vehicle, laptop and mobile phone.
• A career with structured training to support in development and career progression.
• Support from the technical manager for water treatment and Head of Sales.
• A safety-first culture.
• 25 Days annual leave + Bank Holidays.
• Life Insurance.
• Retail discounts and rewards scheme.

Location for the role:

• The candidate will live within 50 miles of Manchester, and should be prepared to travel with overnight stays on occasion.
• Targeted accounts are within the Chemicals, Primary Metals, Pharma, Light manufacturing, F&B, Glass sectors

Job Purpose:

At Rock it will be your responsibility to support our customer base in terms of service and value delivery. You will be a good relationship builder, using your knowledge of the customer site to help solve customer water treatment problems with Rocks products and services.

Key Responsibilities and Accountabilities:

Service role:

• Visit clients on the contracted periods for chemistry testing of water systems using Aqua Manager software reporting.
• The role will include service of cooling towers, boilers and closed loop systems. The applicant will support the cooling tower cleaning team when required in this role.
• Reporting within both to the client and to the assigned account managers in the region.
• Complaint handling and help to resolve any issues.
• Work with operations to meet customer needs.

Service excellence:

• Maintain their test kit in good working order
• Carry out calibration of the testing apparatus and ensuring the reagents are within date.
• Carry out calibrations on client water monitoring probes where required.
• Support in the roll out of new products and services to existing clients.
• Support in training for clients.

Liaison with clients:

• Serve as an interface between the client and Rock.
• Attend contract review meetings as required to support the account management team.
• Build effective working relationships with clients generating additional opportunities wherever possible.
• Dealing with client requests.
• Ensures that image and standards are always maintained.

Communication:

• Communicates constructively and actively seeks information.
• Build good working relationships with both colleagues and clients
• Acting as a point of contact for their contracts for the communication and education of the rest of Rock for the clients' requirements and requests.

Safety:

• Ensure the method statements and risk assessments are prepared and complaint where required
• Wear protective items of clothing and use appropriate safety equipment when on site.
• Always ensures own and colleagues' safety.
• Takes responsibility and control of demanding situations.
• Monitor Promote and communicate SHEQ standards and behavioural culture to colleagues and team members.
• Identify and escalation any hazards, near misses in line with the Company's reporting procedures.

Site based working:

• You will be visiting clients, testing cooling towers, boilers, closed loop systems on a daily basis.
• You will be required to carry out cooling tower cleans as and when needed.