At a Glance
- Tasks: Manage client accounts, ensuring profitability and compliance while handling complaints and audits.
- Company: Join a leading water hygiene company with a focus on client satisfaction and safety.
- Benefits: Enjoy a company vehicle, pension scheme, 25 days leave, and fun company events.
- Other info: Dynamic role with opportunities for growth and development in a supportive environment.
- Why this job: Make a real impact in water hygiene while building strong client relationships.
- Qualifications: Experience in account management and excellent communication skills are essential.
The predicted salary is between 40500 - 49500 £ per year.
Account Management
- Responsibility for clients, including profitability, delivery, compliance and retention
- Negotiation of at least 40% gross profit on all contracts, ensuring continuing profitability and deliverance of individual budgets on contracts
- Production of contract brief
- Assist with the mobilisation of contracts
- Complaints handling
- Work with operations to meet customer needs
- Carry out internal audits to ensure contracts are being operated in accordance with client requirements.
- Conduct LCA reviews/initial report
- Production of job costing and quotation to clients as required
- ORT and legionella training
- Cash flow/debt management (including WIP)
- Review of the distribution of resources available to ensure service is efficient
Business Development
- Providing Quotations to new clients
- Production of Contract Brief and mobilisation plan for new contracts
- Timely contract renewal
- Identification of sales opportunities with existing clients
- Presentation of new products and services to new and existing clients
- Training for clients
- Produce and maintain client database with new and potential clients, including contract renewal information
- Liaison with clients
- Serve as an interface between the client and the Company
- Attend contract review meetings
- Build effective working relationships with clients generating additional workloads wherever possible
- Dealing with client requests
- Communicating client agendas and requirements to other members of staff (including the creation and delivery of Contract Briefs)
- Ensures that image and standards are maintained at all times
- Produce PQQ and Tender documents with Bid Team as required and determined by project size.
- Communication
- Communicates constructively and actively seeks information
- Keeps Senior Account Manager up to date with current prospects and orders secured.
- Build good working relationships with both colleagues and clients
- Deliver high quality sales appointments
- Production of accurate quotations
- Production of PQQ and Tender documentation from standard templates
- Safety
- Ensure the method statements and risk assessments are prepared and complaint where required - determined by project size
- Wear protective items of clothing and use appropriate safety equipment when on site
- Ensures own and colleagues' safety at all times
- Takes responsibility and control of difficult situations
- Promote and communicate standards/information to colleagues and team members.
- Monitors and communicates standards/information to other staff within business
- Identify and escalate any hazards, near misses in line with the Company's reporting procedures
- Site based working
- Work away from time to time, this requirement shall be defined by the operational needs of the business.
Company Benefits
- Company vehicle and business phone
- Company events & fun days
- Company pension scheme
- Referral programme
- Sick pay
- 25 days annual leave plus bank holidays
- 24/7 Employee Assistance Programme
Water Hygiene Account Manager in London employer: Rock Compliance Ltd
Join a dynamic team as a Trainee Water Hygiene Engineer in the vibrant Oxford area, where we prioritise employee growth and development. Our supportive work culture fosters collaboration and innovation, offering benefits such as a company vehicle, generous annual leave, and a comprehensive pension scheme. With a commitment to diversity and inclusion, we ensure that every employee feels valued and empowered to achieve their potential.
We think you need these skills to ace Water Hygiene Account Manager in London
Account Management
Negotiation Skills
Contract Mobilisation
Complaints Handling
Internal Audits
LCA Reviews
Job Costing
