At a Glance
- Tasks: Manage client accounts, identify new business opportunities, and ensure client satisfaction.
- Company: Dynamic company focused on client relationships and innovative solutions.
- Benefits: Company vehicle, pension scheme, 25 days leave, and fun company events.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Join a vibrant team and make a real impact in client management.
- Qualifications: Strong communication skills and experience in account management preferred.
The predicted salary is between 40500 - 49500 £ per year.
Job Purpose
Identify potential new business opportunities and maintain relationships with existing clients, identifying any value added opportunities.
Key Responsibilities and Accountabilities
- Account Management
- Responsibility for clients, including profitability, delivery, compliance and retention
- Negotiation of at least 40% gross profit on all contracts, ensuring continuing profitability and deliverance of individual budgets on contracts
- Production of contract brief
- Assist with the mobilisation of contracts
- Complaints handling
- Work with operations to meet customer needs
- Carry out internal audits to ensure contracts are being operated in accordance with client requirements.
- Conduct LCA reviews/initial report
- Production of job costing and quotation to clients as required
- ORT and legionella training
- Cash flow/debt management (including WIP)
- Review of the distribution of resources available to ensure service is efficient
- Business Development
- Providing Quotations to new clients
- Production of Contract Brief and mobilisation plan for new contracts
- Timely contract renewal
- Identification of sales opportunities with existing clients
- Presentation of new products and services to new and existing clients
- Training for clients
- Produce and maintain client database with new and potential clients, including contract renewal information
- Liaison with clients
- Serve as an interface between the client and the Company
- Attend contract review meetings
- Build effective working relationships with clients generating additional workloads wherever possible
- Dealing with client requests
- Communicating client agendas and requirements to other members of staff (including the creation and delivery of Contract Briefs)
- Ensures that image and standards are maintained at all times
- Produce PQQ and Tender documents with Bid Team as required and determined by project size.
- Communication
- Communicates constructively and actively seeks information
- Keeps Senior Account Manager up to date with current prospects and orders secured.
- Build good working relationships with both colleagues and clients
- Deliver high quality sales appointments
- Production of accurate quotations
- Production of PQQ and Tender documentation from standard templates
- Safety
- Ensure the method statements and risk assessments are prepared and complaint where required - determined by project size
- Wear protective items of clothing and use appropriate safety equipment when on site
- Ensures own and colleagues' safety at all times
- Takes responsibility and control of difficult situations
- Promote and communicate standards/information to colleagues and team members.
- Monitors and communicates standards/information to other staff within business
- Identify and escalate any hazards, near misses in line with the Company's reporting procedures
- Site based working
- Work away from time to time, this requirement shall be defined by the operational needs of the business.
Company Benefits
- Company vehicle and business phone
- Company events & fun days
- Company pension scheme
- Referral programme
- Sick pay
- 25 days annual leave plus bank holidays
- 24/7 Employee Assistance Programme
Apply Now!
We embrace diversity and are committed to building an inclusive environment for all employees.
Your privacy matters: all applications will be handled confidentially and in line with GDPR.
Account Manager in Birmingham employer: Rock Compliance Ltd
Join a dynamic team as a Trainee Water Hygiene Engineer in the vibrant Oxford area, where we prioritise employee growth and development. Our supportive work culture fosters collaboration and innovation, offering benefits such as a company vehicle, generous annual leave, and a comprehensive pension scheme. With a commitment to diversity and inclusion, we ensure that every employee feels valued and empowered to achieve their potential.
We think you need these skills to ace Account Manager in Birmingham
Account Management
Negotiation Skills
Contract Production
Client Relationship Management
Business Development
Quotations and Job Costing
Internal Audits
