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- Tasks: Provide first-class IT support and solve technical challenges.
- Company: Essex County Council, a forward-thinking organisation.
- Benefits: Gain hands-on experience with cloud technologies and customer service skills.
- Other info: On-site role with opportunities for skill development.
- Why this job: Join a dynamic team and make a real impact in IT support.
- Qualifications: Knowledge of Microsoft technologies; ITIL knowledge is a plus.
The predicted salary is between 25000 - 30000 £ per year.
Essex County Council (ECC) is delighted to be supporting Rochford District Council in recruiting an IT Support Officer on a full‑time, temporary basis. Due to the nature of this role, the successful candidate will be required to work on‑site only.
Working Location: Launchpad, Airport Business Park, Cherry Orchard Way, Rochford, SS4 1YH
The Role: Do you want to be part of a motivated and dynamic, forward‑thinking IT Team? Do you want opportunities to work with the latest cloud technologies? Do you like to problem‑solve or take on challenges? Are you eager to learn new skills and provide excellent customer service with a technical twist?
The Technical Officer will work with the Technical Analyst to provide first‑line, first‑class Technical Service Desk support using strong customer‑skills backed by technical knowledge. You will be a key part of the delivery of our Digital, Data and Technology services. The work will involve a variety of support tasks, including hardware commissioning, decommissioning and general IT support. Knowledge of Microsoft technologies is required; knowledge of ITIL is advantageous.
If you are interested in learning more about this role, we would love to hear from you. Please apply via the Working for Essex website. If you have any queries relating to this post, please email.
IT Support Officer in Rochford employer: Rochford District Council
Contact Detail:
Rochford District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Officer in Rochford
✨Tip Number 1
Get to know the company! Research Essex County Council and Rochford District Council. Understanding their values and culture can help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since this role involves technical support, brush up on common IT issues and how to resolve them. You might even want to run through some mock scenarios with a friend to get comfortable explaining your thought process.
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you've provided excellent support in the past. Remember, it's not just about fixing problems; it's about making users feel valued and understood.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and makes it easier for us to keep track of your interest in the IT Support Officer role. Plus, who doesn't love a straightforward application process?
We think you need these skills to ace IT Support Officer in Rochford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant skills and experiences that match the IT Support Officer role. We want to see how your background aligns with the job description, so don’t be shy about showcasing your technical knowledge and customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our dynamic IT team and how you can contribute. Be sure to mention any experience with Microsoft technologies or ITIL, as these are key for us.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in the past. We love candidates who can think on their feet and provide excellent support, so share those stories that demonstrate your problem-solving prowess!
Apply Through Our Website: Don’t forget to submit your application through the Working for Essex website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Rochford District Council
✨Know Your Tech
Make sure you brush up on your knowledge of Microsoft technologies and ITIL principles. Be ready to discuss how you've used these in past roles or projects, as this will show your technical competence and readiness for the job.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled technical issues in the past. Think about specific challenges you've faced and how you resolved them. This will demonstrate your ability to think on your feet and provide excellent customer service.
✨Understand the Role
Familiarise yourself with the responsibilities of an IT Support Officer. Knowing what hardware commissioning and decommissioning involves will help you answer questions confidently and show that you're genuinely interested in the position.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the team dynamics or the technologies they use. This not only shows your enthusiasm for the role but also helps you gauge if the company culture aligns with your values.