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For Companies At a Glance
- Tasks: Manage calls and provide essential information to ensure smooth communication.
- Company: Join a reputable hospital dedicated to patient care and community service.
- Benefits: Competitive pay, flexible hours, and a supportive work environment.
- Why this job: Be the voice that connects patients and staff, making a real difference.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Part-time role with opportunities for growth in a dynamic healthcare setting.
The predicted salary is between 13 - 16 £ per hour.
SUMMARY As a Switchboard Operator, your superior interpersonal and organizational skills, along with your dedication to customer service, are vital to ensuring overall customer satisfaction.
ATTRIBUTES
- Two (2) years customer service experience, preferably in a fast-paced environment.
- Demonstrated compassion, empathy and customer service skills.
- Strong verbal and written communication skills, including excellent diction and articulation.
- Ability to multitask and work under rigorous pressure.
- Proficient in use of computers; must be able to type a minimum of 35 wpm.
- Bilingual preferred; able to pass a language proficiency assessment within 30 days of hire.
RESPONSIBILITIES
- Call Management: Answer incoming/outgoing/internal calls to the switchboard, promptly and courteously giving priority to STAT and/or emergency calls; connect calls to appropriate personnel; monitor emergency radio, fire panel and other alarm panels; provide over-head page for all internal and external disaster situations (code calls and drills).
- General Assistance: Provide patient information to customers via computer access and printed reports; enter department schedules, updating as needed; miscellaneous duties as requested by the manager.
PHYSICAL REQUIREMENTS S - Sedentary Work - Exerting up to 10 pounds of force occasionally. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
PAY RANGE $17.25 - $19.88
Switchboard Operator in Rochester employer: Rochester Regional Health
Contact Detail:
Rochester Regional Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Switchboard Operator in Rochester
✨Tip Number 1
Get to know the company! Research Rochester General Hospital and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Switchboard Operator, you'll need to articulate clearly and manage calls efficiently. Try role-playing with a friend or family member to simulate the call management process and get comfortable with it.
✨Tip Number 3
Show off your multitasking abilities! During interviews, share examples of how you've successfully juggled multiple tasks in a fast-paced environment. This will demonstrate that you can handle the pressure of the role.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, and it shows your commitment to joining our team. Plus, it’s a great way to stay updated on any new opportunities that pop up!
We think you need these skills to ace Switchboard Operator in Rochester
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled tough situations and made customers feel valued, especially in fast-paced environments.
Communicate Clearly: Since strong verbal and written communication skills are key for this role, ensure your application is well-written and free of errors. We love clear and articulate candidates who can express themselves effectively!
Multitasking is Key: In your application, mention any experiences where you successfully multitasked under pressure. We need someone who can juggle calls and tasks without breaking a sweat, so show us you can handle it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Switchboard Operator position. Don’t miss out!
How to prepare for a job interview at Rochester Regional Health
✨Show Off Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Share specific examples of how you've handled difficult situations or provided exceptional service, especially in fast-paced environments.
✨Practice Your Communication
Since strong verbal and written communication skills are key for a Switchboard Operator, practice articulating your thoughts clearly. You might even want to rehearse common interview questions with a friend to ensure you sound confident and professional.
✨Demonstrate Multitasking Abilities
Prepare to discuss how you manage multiple tasks under pressure. Think of scenarios where you successfully juggled various responsibilities, and be ready to explain your strategies for staying organised and calm.
✨Brush Up on Tech Skills
Familiarise yourself with basic computer skills and typing speed, as these are crucial for the role. If you can, take a quick typing test before the interview to ensure you're comfortable with the required 35 wpm.
