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For Companies At a Glance
- Tasks: Coordinate patient referrals and provide exceptional customer service throughout the healthcare experience.
- Company: Join a leading healthcare provider focused on patient satisfaction and collaboration.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Why this job: Make a real difference in patients' lives while developing valuable skills in healthcare.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Dynamic work environment with potential for career advancement.
The predicted salary is between 15 - 20 £ per hour.
SUMMARY
Referral Coordinator contributes to overall patient satisfaction by consistently delivering outstanding customer service to patients, providers and payers throughout the patient’s healthcare experience. Serves as the first point of contact for patients and physicians to coordinate services across the system. Refers to and schedules appointments, registers seminars and classes, navigates patient inquiries, and communicates courteously throughout the delivery of care. Aims always for first call resolution. Collaborates with physician offices and clinical departments to coordinate services, prepares patients for their visit, and maintains all of its support processes.
RESPONSIBILITIES
- Customer Service: Provide courteous, attentive and prompt service to all those you work with and support.
- Collaboration: Work well with others in different departments and organizations to deliver a seamless, exceptional customer experience.
- EMR (Electronic Medical Records) utilization: Proper use of an EMR to communicate with patients, caregivers, physicians and the community to schedule patient appointments, complete registrations and respond to inquiries.
- Portal management: Enroll and activate patient portal accounts, answer questions and/or resolve any user issues.
- Acts as a key referral liaison to community provider offices, serving as a primary point of contact for private physicians to manage all types of interactions into RRHS.
- Compliance: Ensure your work is compliant with all policies and procedures.
REQUIRED QUALIFICATIONS
None.
PREFERRED QUALIFICATIONS
Embraces a culture of customer-centric behaviour and innovation critical to success in this role. Possesses strong customer service skills and the ability to demonstrate compassion and empathy. Prefer knowledge of medical terminology. Strong verbal and written communication skills including good voice quality, good diction, and articulation are strongly preferred. Must be available to work a flexible schedule that may include evening, weekend and holiday shifts. Prefer knowledge of function and relationships within a hospital environment. Must be able to multitask, handling phone conversations with consumers while accurately entering data in the computer while continuing to focus on the customer. Proficiency in use of computers. Associates Degree preferred. Two (2) years customer service experience preferred, ideally in a health care setting.
PHYSICAL REQUIREMENTS
S - Sedentary Work - Exerting up to 10 pounds of force occasionally. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
LICENSES/CERTIFICATIONS
CHAA - Certified Healthcare Access Associate - National Association of Healthcare Access Management (NAHAM)
PAY RANGE
$18.00 - $23.50
Referral Coordinator, Communications Center in Rochester employer: Rochester Regional Health
Contact Detail:
Rochester Regional Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Referral Coordinator, Communications Center in Rochester
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare field and let them know you're on the hunt for a Referral Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering outstanding service, consider role-playing common patient scenarios with a friend. This will help you feel more confident and prepared for those tricky interview questions.
✨Tip Number 3
Show off your EMR skills! If you've got experience with Electronic Medical Records, make sure to highlight that in conversations. Brush up on any specific systems mentioned in job descriptions to impress potential employers.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate and keeps everything in one place!
We think you need these skills to ace Referral Coordinator, Communications Center in Rochester
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help others, especially in a healthcare setting. Remember, this role is all about delivering outstanding service!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language that reflects your communication skills. We appreciate applicants who can articulate their thoughts well, just like you would with patients and providers.
Tailor Your Application: Don’t just send out the same application everywhere! Tailor your application to fit the Referral Coordinator role. Mention specific responsibilities from the job description that resonate with your experience. This shows us you’re genuinely interested in joining our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate – just a few clicks and you’re done!
How to prepare for a job interview at Rochester Regional Health
✨Know Your Customer Service Skills
Since the role of a Referral Coordinator revolves around customer service, be ready to share specific examples of how you've provided outstanding service in the past. Think about times when you resolved issues or went above and beyond for a patient or client.
✨Familiarise Yourself with Medical Terminology
Having a grasp of medical terminology can set you apart from other candidates. Brush up on common terms and phrases that might come up during the interview, especially those related to referrals and patient care.
✨Demonstrate Your Communication Skills
Strong verbal and written communication skills are crucial for this position. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask the interviewer to show your engagement and interest.
✨Show Your Flexibility and Multitasking Ability
The job requires handling multiple tasks simultaneously, so be prepared to discuss how you manage your time and priorities. Share examples of how you've successfully juggled various responsibilities in previous roles, especially in a healthcare setting.
